J V
Jun 26, 2024
Too many pushed back of our order(December 2023) when 1 item available now then waiting for other item, when that item comes other item not available. You need to call them for update status, they don’t call you! Cancel order. Never order again with this company. Keep in mind sales man don’t like it if you don’t add insurance with your purchase!
Stephanie Eskey
Jun 23, 2024
Very helpful! Made everything comfortable.
Cat Wilson
Jun 23, 2024
I know it’s probably the store policy, so I’m not blaming the sales people, but please stop hovering and following customers that tell you “I’m just looking right now, I will find you if I have questions”. Especially if we say it 3 times. I won’t go back there just because of this.
Candace Gaeta
Jun 18, 2024
We went in just to look but ending up buying a dining table and chairs. With the exceptional help from Bernadette, we are very pleased.
John Mrowiec
Jun 18, 2024
Sales person was great quality of furniture was great delivered promptly as promised.
Bob Lawson
Jun 15, 2024
They back ordered our table set and told us it would take almost 2 months to deliver it. We cancelled the order and have been trying to get a refund for over 2 weeks. Keep telling us the submitted the refund but nothing has been credited back to us despite multiple calls and even going back to the store and speaking with the manager. Won't buy there again!
Taylor Smith
Jun 04, 2024
What started out as an amazing shopping experience quickly took a turn for the worst. Delivery dates were not met which sadly resulted in no furniture for a party that was scheduled a few weeks out on items that were supposed to be in-stock and immediately available. While it wasn't the end of the world and the party still went off, the team over at Ashley namely, Sam, really made sure we were taken care of. He was very sympathetic to the situation and did what he was able to for us. Because of this I will still be shopping at this location and hope that others have an even better experience. He truly is an advocate for his customers and goes above and beyond to rectify any issues you may encounter. 12/10 recommend people like Sam no matter how bad an initial outcome may be.
Family Critter sitters
Jun 01, 2024
Great customer service, Salesman Glenn was very helpful and professional.
Amanda Jackson
May 27, 2024
Glenn was a good salesman.
Marvin Bratton
May 27, 2024
Angela was the nicest and professional associate that I met at Ashley Store. When I purchase more furniture she will be the one that gets all my business. I would highly recommend her to my family and friends. 🙂
David Archibald
May 26, 2024
Great store, great selection, friendly, knowledgeable, professional staff and good prices. I would recommend this Ashley Store to anyone!
Eric Angelski
May 26, 2024
Great customer service and employees are extremely knowledgable in finding exactly what you are looking for your home!
R Ganning (Greybeard713)
May 25, 2024
Audrey was our sales representative and was fantastic. Was helpful but not pushy. And her managers, Sam and Ryan, were just as fantastic. Answered all our questions, showed us everything we asked for and helped us with funded the best buys for our buck. Highly recommended this store in Gilbert, Az.
Heather Palumbo
May 25, 2024
Fast, no hassle experience. Our Salesperson was great and made the buying process easy.
Andrea Myhre
May 19, 2024
Drove 45 minutes to the store because website said the item was available at the store. Once there, was told it was available to view only - not to purchase. Then, when purchasing, was told it had to be delivered AND had to pay a $50 delivery fee. Ridiculous! If I was able to find the item elsewhere, I would never have purchased it at Ashley.That being said, the salesman was amazing - friendly, professional and APOLOGETIC about the misleading website and delivery fee that could not be waived.
Gabriel Parsons
May 17, 2024
I had an exceptional experience at Ashley Furniture, thanks in large part to Angela, whose styling expertise was absolutely top-notch! Angela went above and beyond in assisting us, offering insightful furniture and color suggestions that perfectly matched our home's aesthetic. She even managed to help us secure an out-of-stock dining room table by proactively reaching out to an out-of-state store. Her dedication and exceptional service greatly enhanced our shopping experience. Highly recommend visiting Angela if you're in need of furniture that fits your style and space!
Rubianis Guzman
May 17, 2024
Was a wonderful experience. Calvin was extremely helpful and made the process very smooth! Will definitely come again!
Maria F Jefferies
May 16, 2024
I was helped with Bobby to purchase some furniture and Sam that works on the financial side. They are amazing working with customers. Very professional, knowledgable and respectful. I’m love this store and the products that I tell everyone about it specifically the employees that helped me with my purchase.
karl mende
May 16, 2024
Our sales rep was fantastic, knowledgeable and personable. We had a great experience.
Michaelyn Jayo
May 13, 2024
Sam and Randon continue to be a pleasure to work with. They were able to straighten out a problem we had with the automated customer service and the outsourced people that you're sent to when you call the general line giving false info. There is no substitute for an in person friendly face to solve the problem. Thanks guys.
Benjamin Aguilar
May 13, 2024
Glenn was extremely helpful and attentive.
Kathi Dobrinen
May 12, 2024
I ordered a mirror to go with a bedroom set I wanted to buy and Randon took the order over the phone. Sadly, one part to the bedroom set is unobtainable so I had to cancel the mirror. I will be going in personally tomorrow so I’ll get to meet Randon and have him show me other bedroom sets !!! Thank you Randon !!!
Cole Tidd
May 06, 2024
Paul was fantastic made the process super easy!
Lourdes S.
May 06, 2024
Calvin was very helpful in helping us find a rug for our house as well as a coffee table!
Adam Brinkman
May 04, 2024
My wife and I came in for the first time and we were very happy with the customer service we received. We got a beautiful new dining room table for less than $300.00. Shout out to Calvin who helped us from the very beginning!!! He did not push us too much like other salesman but showed us what we wanted and gave us space to think as long as we needed to. Go Ashley furniture store:)
Kimberlie McCarthy
Apr 30, 2024
Jaeden was an amazing representative to work with. He was very friendly, a great listener and was eager to answer all of my questions about the sofa set, delivery and warranty. He was patient when I changed my mind several times and when I had to call my husband for confirmation. I will certainly come back when we need more furniture!
George Scott
Apr 28, 2024
Having a very hard time getting them to do warranty work my electric recliner broke which has a five year warranty and every time I call to complain they say someone will get back to you in 72 hours. I’m on my fourth call now.
Mayur Mahajan
Apr 28, 2024
Great shop! Love coming here. Glenn did an awesome job. Ty 😀
R4ider Nation
Apr 27, 2024
Mark was GREAT! Exceptional customer service.
Marilyn Riley
Apr 27, 2024
Zach was wonderful. He spent as much time as I needed and went the extra mile to make sure my purchase experience went well. Thank you Zach
AZHome
Apr 27, 2024
Glenn was very helpful and accommodating! Always pleased with Ashley. Sam and Ryan both exceptional as well!
Racquel Galvan
Apr 27, 2024
Ryan was great with helping me! I was able to find what I want, know what I need about the product and be out quickly! 5/5!!
Matt C
Apr 27, 2024
The salesman was pushy. Approached us 5 times in less than 10 minutes. We told him we were just browsing.
LeeAnn Hollaway
Apr 23, 2024
I had the pleasure of working with Bernadette who truly went above and beyond to assist me. She was incredibly helpful, knowledgeable, and patient throughout the entire process. What stood out the most was their ability to give me space to browse while also being readily available to answer any questions I had. She took the time to understand my needs and preferences, and even helped me organize and design a room layout that exceeded my expectations. Her professionalism and dedication to providing exceptional service made my furniture shopping experience a truly enjoyable one. I highly recommend Bernadette for anyone looking for top-notch assistance in finding the perfect furniture pieces for their home.
Tim Ocker
Apr 21, 2024
Great service. Bernadette was very helpful and patient as we searched for the perfect sofa and loveseat.
Steve Rudolph
Apr 20, 2024
Excellent!
Ryan Clark
Apr 18, 2024
Good selection of furniture with different styles, and Calvin was a huge help in finding what we wanted
Mary Allison
Apr 17, 2024
Karin was great to work with despite frustrations with shipping.
Kerry Garant
Apr 16, 2024
Our salesman was awesome very informative and answered all our questions and was not pushy at all, which is why he got a sale
Mari Palermo
Apr 15, 2024
We went into Ashley today to look for a couch and had the best experience! Karin was super helpful and friendly and made the process really easy. We ended up buying a couch today and will come back here in the future. 10/10 recommend coming to this Ashley location!
judy syler
Apr 15, 2024
Great experience shopping for a couch. Mary the sales representative was very knowledgeable and friendly.
J Cacciola
Apr 14, 2024
Thank you Zach!!! Amazing customer service, great input and felt comfortable for the entire transaction! Will be returning! ⭐⭐⭐⭐⭐
Abby Henderson
Apr 14, 2024
Angela was great to work with! She made it so easy for us to pick our new couch and the whole team was so helpful!
Drayson Alcantar
Apr 13, 2024
Calvin was very helpful and knowledgeable. Thanks for the service.
Ava G
Apr 13, 2024
Great service, no pushy sales. Highly recommend Masood
Sylvia Monroe
Apr 13, 2024
Glenn was very courteous and kind! Did a great job explaining everything! Thank you
Marlon Taylor
Apr 13, 2024
Sam was great and answered all our questions. He walked us through the process and was very helpful.
Leala Smith
Apr 13, 2024
People tend to post reviews of experiences where something went wrong. I think it's important to relay and acknowledge the experiences that went great. To commend those who take pride in their work and extend their warm hospitality.... even to complete strangers. Randon was our great experience! He was that person who gave us the space to shop, while being readily available to answer any questions we had. Nothing about our experience was a hovered attempt to upsale an item or a sales pitch. We never once felt pressured throughout our shopping process . Working with Randon and his team was a genuine pleasure!!
Rick Klotz
Apr 12, 2024
Very nice store. I didn't find what I was looking for. But a nice selection nonetheless 😎
T. Gibson
Apr 12, 2024
Bernadette was very professional and nice. I have not had the furniture delivered yet but the shopping experience was easy and pleasant.
Daniel Williams
Apr 11, 2024
My husband and I had an excellent experience purchasing furniture from Ashley.Our saleswoman, Karin, was incredibly helpful and was very knowledgeable about the furniture that we ended up purchasing.Thank you Karin and thank you Ashley furniture. 😊
Jared & Tim Deluca
Apr 10, 2024
Don Stubbs was excellent to work with! He very patiently accommodated us, along with friends & my mother, showing up more than once (The first time, a few glasses of wine into our evening, and right before closing) to check out multiple different sectionals.When our family & friends are together, it’s a bit like wrangling cats, so props to Don for keeping us on track and doing a wonderful job of consulting on the different products available, along with his knowledge about upholstery care, cleaning, and what to do if we discover that a particular piece doesn’t work in our space.We are very excited to receive our beautiful new living furniture later this week and I HIGHLY recommend you go visit Don when looking for your new furnishings. AAA+ service all around!
Cheyanne Cave
Apr 10, 2024
Ryan was great! Fast and efficient service! Super excited about our new couch!
Juan Daniel Salas Gutierrez
Apr 10, 2024
Jaeden it’s the best seller in the store
Darla Elliott
Apr 09, 2024
Shopping online. came into the store.They had exactly what I neededDon was awesome.
Todd Campbell
Apr 09, 2024
Very professioanl and quick, made good use of my time!
Janet Ashenden
Apr 09, 2024
Came in to look at couches, (Greg) greeted us at the door and was happy to show us around. Found a few things we liked, and really wasn’t thinking I would make a decision today, but (Greg) was so helpful that we were able to narrow down our decisions and purchase not only two couches, but coffee table, credenza, And other items that we needed. I would highly recommend (Greg) and the shopping experience at Ashley‘s.
KJ Peterson
Apr 06, 2024
Very nice experience at Ashley. Quick delivery and wonderful service
Dolores Hernandez
Apr 04, 2024
Ryan was knowledgeable and friendly and quickly directed us to the best fit mattress. The whole process was quick and we are happy with our purchase.
Sherrie Sloan
Apr 03, 2024
I want to say Bernadette was awesome..the best..love her..would always buy from her..thank you Bernadette...also Shyla at the check out desk..awesone..smiles..nice customer service..and Riley sat there and looked cute..thank you everyone...
Sheldon Wyngard
Apr 02, 2024
Calvin was awesome and gave us exceptional service. Great experience coming in.
Rose Feliciano
Mar 29, 2024
We were warmly greeted by Greg S. as soon as we walked in. He provided us with detailed information and gave us time to discuss our options. We believe he worked hard to get us the best deal. We can't wait for our furniture to arrive in a few days. We highly recommend working with Greg S.
famisamis88
Mar 28, 2024
Glenn was awesome and got us exactly what we were looking for!
Sarah Brimhall
Mar 24, 2024
Super lucky to have a former Ashley employee at another store send us to this store where we were able to get an exact style match of an Ashley couch ourchaded a few years ago
Nylda Rosario
Mar 23, 2024
I went to Ashley with my grandson to look at beds since he's grown so tall and needs a new bed. I was greeted by Jaden D. I told him what we're looking for and he immediately showed us several different beds to accommodate my grandson. His professionalism and charm was outstanding. Jaden immediately knew what my grandson would like. I was in and out of there in 30 minutes. This was by far the BEST customer service I have experienced by anyone. Thank you so much Jaden! You rock!👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Ernesto Casillas
Mar 22, 2024
I purchased some couches a while back and had some damage to them. Ashley Furniture dispatched their technician named Kevin to come out and fix the damage. Kevin was great to work with, not only did he let us watch but he also went above and beyond to repair the damage. He was meticulous and detail oriented which made me more comfortable knowing that it would be fixed correctly without any shortcuts. I am in the Chandler/Gilbert area. If possible, I highly recommend you request Kevin to come out. He is extremely professional and knowledgeable in his field.
Tim Halvorsen
Mar 19, 2024
Re: Ashley Furniture Gilbert AZ. After a couple of visits to a few stores I went to this store to order Living Room and Bedroom Furniture. I was very specific in what I wanted and very deliberate in communicating what I wanted to my sales person Audrey. I have no doubt that I clearly communicated what I was ordering. I went over the bedroom set a couple of times and even pointed out the coffee and end tables in a different area asking if they were the same color. Audrey assured me they were the same color and the only difference was the lighting. I was showed the discounts I was getting and given a total for everything I wanted. I made a quick attempt at negotiating but only was offered a $100 of my more than $10,000 purchase. Audrey ten proceeded to take my payment from my debit card drawing cash directly from my checking account. Unfortunately she hit my card twice for over $10,000. The store realized the mistake that evening but no one reached out to notify me of the EXTRA $10,000 THEY TOOK FROM MY ACCOUNT. I only realized two day later when I went to ZELLE money to the person who helped me clear out my furniture. I immediately called the store in Gilbert and Don " The Acting Manager" tole me he would make a call and get back with me in 10 to 15 minutes. Twenty Five minutes later I called the store back and was told Don had left. In amazement I asked where he went telling them he was working on a rather important issue for me and I was told he went to lunch. This starts the pattern of no-one calling me back. I was told the Store Manager was off. I was told they had to call corporate and then I was told corporate said the Store Manager would have to call me back in the morning when he was in............ Then my order arrived at my house...... when they were done setting up I asked where my coffee and end tables and my tall dresser where. I was told that that was all they had and they were a contracted delivery company, oh yes and by the way they told me how bad Ashely Furniture was..."Lots of troubles". Well.. now had had to call the store back again inquiring where the rest of my order was and I was told that is all I ordered...... I told the Lady on the phone what I had ordered and what was missing she was gong to try and help and would call me back... when she was hanging up I could hear her say " BOY SHE REALLY FUC&%$ THIS ONE UP. Once again no one called back. When I called back I was told I would have to talk to the Manager in the AM. When Ryan called me in the AM I relayed this lengthily story and he said he would have to discuss things with the Regional Manager and get back with me. the solution he offered after a day and a half was a 10% discount off of the items that were missing off of my order. He told me there was no mark up in his furniture and that was all they could do. I told him that I needed the stand up dresser and would be by to get it. We stopped by AMERICAN FURITURE WAREHAOUSE on the way to Ashley and found the same exact Dresser and entire Bedroom set for almost half the price of what I had paid. I called Ryan the Manager at Ashley and told him I was A.F. Warehouse and I was looking at the dresser he was charging me $900 and had no mark up in for and the price of $498 at A.F.W.. I asked if he price matched and if he would price match the order I had already received. I received a credit of $678 on the Bedroom Set he had no mark up in????? On a weekend that I should have been enjoying my new furniture and some Corn Beef and Cabbage I spent it trying to find my way through Ashley Furniture Hell and no one at Ashley seemed to care.....
Beth & Jay
Mar 19, 2024
Karyn was great, providing detail and suggestions without hovering. And, Ashley will hold our furniture until we can take delivery!
Yesenia Paulin
Mar 16, 2024
We had a fantastic experience finding a dresser at Ashley thanks to Bobby! He was incredibly honest and helpful throughout the entire process. He listened carefully to our needs and budget, and didn't try to push us towards anything that wasn't a perfect fit. We really appreciated his genuine approach, and we're thrilled with the dresser we chose!
Robia Iggnhyte
Mar 13, 2024
Bernadette was an amazing sales rep. She took her time to assist and help rearrange my furniture while making the process easy and painless, thank you B!!Respectfully,Robia
Amy Rounds
Mar 10, 2024
Greg was wonderful from the moment we walked into the store. He asked us what we were looking for and pointed us to the right direction. He gave us time on our own and wasn’t pushy at all. When the time came to select our sectional couch and kitchen table he was patient and informative making sure we purchased exactly what we’re looking for.
D F
Mar 10, 2024
Bernadette is who you want to work with. Transparent, straight forward, and fun.Good experience
Darby Wulff
Mar 09, 2024
Calvin was very helpful and extremely knowledgeable. If looking for any furniture, he is your guy.
Aaron Trevizo
Mar 09, 2024
Well the wife and I were just cruising by and said let’s see if they will finance us some new sofas. As soon as we walked in we were greeted with open arms. Friendliest people you will ever deal with! Hands down one of the best experiences in a long time dealing with financing or buying in general. They will help you every step off the way and they don’t try to sell you anything they let you browse and make your own choices without pressure! Definitely gonna go back for more furniture!
Dave Symington
Mar 07, 2024
Everything went great! Bernadette was very nice to work with and her manager was great too. They explained all their options quite well. I would go back for further needs.Dave
George Panagos
Mar 05, 2024
This place is great!!!! Walked in and found exactly what we were looking for!!!! Ask for Karin, she’s awesome!!!!!!!!!!
Amber Faulkner
Mar 05, 2024
Calvin did a wonderful job! He is knowledgeable, kind, and funny! Really did a great job making sure we were happy with what we got.
Livvy McKeown
Feb 29, 2024
I knew what I wanted and Jaeden Deleon took me to the chair I eventually purchased. He had a great enthusiastic attitude and was great to work with. The chair is awesome. Works perfectly for my needs. Thank you so much. Great experience
Steve Rosales
Feb 27, 2024
It was a pleasure shopping at Ashley Furniture this morning they actually had somebody that knew what they were selling
Stephanie Dobson
Feb 25, 2024
Random was great!
Kathryn Wilson
Feb 23, 2024
Randen was pleasant, knowledgeable, and patient with all my questions. Best of all, he let me browse and didn’t hover. Thanks for all your help, Randen. I will look for him again when shopping at Ashley’s.
Michael DAmbrosio
Feb 22, 2024
*****Buyer Beware************ Please Listen to me and don't buy a mattress from Ashley Furniture. We consumers work hard for our money and when we make a high revenue purchase, we make sure it has a warranty. You just never know when it might be needed. However, when the time comes when you have to actually use the Ashley warranty you will see how well they take care of the customer. Ashley Furniture was horrible; they have no problem sending you on a goose chase; calling the warranty place, then the manufacturer and then back to Ashley Furniture. Keep doing that for weeks will drive anybody crazy. Then when all else fails you call the GM at the Gilbert, AZ location and speak to the GM Don. He sounded like he was going to really help me out. It’s been 2 months and I’m still waiting for him to call me back. Then every time I call he tells the receptionist that he’s in a meeting. Manager Ryan is no better. The sad thing is I only wanted someone to look and service my bed/motor. I’m convinced that they want to avoid doing anything and hope the 3years of the warranty expires first! Avoid Ashley Furniture, you have been warned.
Sandra Jennings
Feb 20, 2024
Mary was very helpful and I was pleased with my purchase
Harry Contreras
Feb 20, 2024
On both visits we were greeted and assisted with information and recommendations by Bernadette. She was instrumental in making our decisions and purchase. A great shopping experience. We will visit this store again.
Michael Golembiewski
Feb 20, 2024
Karin and Sam were wonderful!
Rhett Schaffer
Feb 19, 2024
The Manager Ryan and sales associates Bob and Greg did a great job and helped us make our transaction as painless as possible!
Sandy D
Feb 17, 2024
Even though I did have a salesman with me, they did not really know if they had what exactly I wanted. We walked the entire store several times. Very frustrating
Larry Schultz
Feb 15, 2024
Brought there because we were promised delivery on a particular day . Three days later they move it back a week. Can’t wait for next delay . Want to cancel purchase.Sales person very helpful. Very nice.
Sarah Norton
Feb 15, 2024
We visited with two different sales people both times we came in to look at adjustable bed bases and both were so helpful, informed and nice! We are so excited to get our new base and sleep more comfortably! The prices here were also the best we found around town!
Rob Holladay
Feb 14, 2024
Mattress shopping. Poorly trained sales force inbthat department.
Mele Mar
Feb 14, 2024
I was followed around the whole time I was trying look around in peace. Yall need to relax on that commission.
Dennis Martinez
Feb 11, 2024
we really enjoyed our experience there. So much to choose from. And the gentleman that helped us out was so engaging. Very helpful and considerate. We bought a little bar cart but we will be back for more in the future.
Richard Rawson
Feb 11, 2024
Greg was so helpful and met us at the door. We found the quality we were looking for in our multi store search.
Denise Ingel
Feb 11, 2024
The salesman listen to everything I said, and did not try to push things on to me that I did not want
Scott Jones
Feb 11, 2024
Masood was very helpful! It was a great first time visit. He went above and beyond...The support team and staff were very Great to work with as well!
rwg gwrgwgwr
Feb 11, 2024
Thank you Mark for selecting a bed and a mattress for my little brother.
Nick Popelier
Feb 10, 2024
Awesome experience!!! Leonel was amazing!!! Just bought my dream furniture!!
Jim Schmidt
Feb 07, 2024
Samson Winters, the Sales Manager, ended up selling us a small couch and a dining room set. Upbeat, professional, knew his product and was genuinely only interested in presenting us what we wanted.
Brenda Bravo
Feb 04, 2024
Mark was amazing. Stop by Ashley’s and he will give you a great deal!!
CJ Costas
Jan 28, 2024
Store was great! Nice and clean and everyone we met was super helpful and nice. We spent maybe an hour in there, and really was indecisive but our salesman Calvin stuck with us. Sam the boss was helpful too! The GM Ryan greeted us as we walked in and even helped us through some of our questions on the paperwork.
Robert Orr
Jan 28, 2024
A wonderful purchasing experience. The sales associate who took care of me was Ms. Mary Hustead. Ms. Hustead was patient and very helpful. She responded to every question we had. My wife and I were very happy with her. In addition, the store is wonderful. Loaded with floor models that were great and attractive. We were able to find what we were looking for with our associates help and we made the purchase. I highly recommend this store and this sales associate.
Kay Collins
Jan 25, 2024
Random and Don were great.Both really listened to what we were looking for. Very down to earth. Very much appreciated how they took care of us. Front counter girls as well. In fact everyone in Ashley’s of Gilbert Az were very friendly. Thank you!
Amy Taylor
Jan 23, 2024
Very friendly helpful, and was willing to talk through options
Robert Salter
Jan 22, 2024
Quality furniture & services. I’ll be going back soon.
Rhonda Schneider
Jan 22, 2024
Very help and right to the point,got the job done
Kris Miller
Jan 22, 2024
Mark was extremely kind and was more than happy to assist us with our furniture purchases. Thank you so much!
Brianna Martinez
Jan 20, 2024
Masmood was our sales representative, and when we found him to check out a set of plates to buy, not only did he not give us a big enough box, he watched us as we packed our own kitchenware into the box, after having to walk out of the store with a box and extra pieces of the set in our hands, by the time we got home one of our bowls were broken and could have been avoided if we were just given a bigger box.
Harold Mc Alpine
Jan 20, 2024
SK very helpful. He answered all our questions and did not push for a sale.
Karen Bustillo
Jan 19, 2024
Worked with Angie today and she was extremely knowledgeable. Did not try to over sell us and helped us make decisions that we could live with with options to add on later
Diane Fraser
Jan 14, 2024
My salesman was awesome and very honest and helpful.
Bigdog67
Jan 13, 2024
Allowed us to browse at our own pace, without pressure. Good quality selections in a variety of furniture. When we had questions, Angela was very knowledgeable.
Summer Junkie
Jan 10, 2024
Do not shop at this Ashley store. They don’t know what they are doing and they are really rude. Their stuff is just not worth the hassle. Go to American furniture. Much better and more qualified people
LeAnn Carroll
Jan 09, 2024
She could take us right to what we were looking for and it made the decision so quick!
Thai Cao
Jan 08, 2024
Service very good 👍
Thomas Fritz
Jan 04, 2024
Very good hamburgers at a great price. Clean establishment. Friendly staff. Thank you. I'll be back.
Steve Smith
Jan 02, 2024
Great experience. Sales person was knowledgeable, friendly and not at all pushy.... We hope the furniture turns out to be all we want it to be...
Kerry Day
Jan 02, 2024
Customer service was very good. Computer system at check was very poor! Worried about delivery of our purchase at our area code 85931. Delivery not confirmed yet but maybe get confirmation tomorrow after holiday weekend.
Dorcas Marmon
Jan 01, 2024
All around great experience.
Barbara Brown
Jan 01, 2024
For the most part it was good 👍 It took time to get the order done in the store and was told all items were available in the warehouse. Then the internet wasn’t working correctly so we were there for another 20 minutes dealing with this? Once our order came we did not get the correct pillows we asked for and two pieces of our order wasn’t delivered so we had no choice but to schedule again? I wound up canceling one item too.We are completely happy with our furniture but not happy with not getting exactly what we ordered and having to take two days off from work wasn’t good. Probably need to fix that?
Ajsa Goodall
Dec 28, 2023
Thank you for a great experience! Walked in found exactly what we wanted and needed with Don’s help.
Janice Vitali
Dec 23, 2023
Very pleasant store. My salesperson, Audrey, was very helpful and accommodating!
Di Roberts
Dec 23, 2023
We loved the selection and service offered when we were looking for new dining room furniture!
Leonor S
Dec 22, 2023
Worst customer service.
Rich Tyler
Dec 18, 2023
Easy
Pete Gagne
Dec 16, 2023
Audrey was amazing very knowledgeable. Great experience. Ryan was also very helpful. Thank you
Mark DeMars
Dec 13, 2023
Calvin was great helping us with our purchases
Susan Love
Dec 10, 2023
Great attention to my needs in my space. Angela even texted me with updated details/measurements. Can’t wait to get my new couch, which will be within 3 days of purchase. All around easy experience.
Pakalika Hickey
Dec 10, 2023
Had a great experience with SK the salesman
Joshua Gravell
Dec 10, 2023
We had a great experience working with Mary. She was kind, patient, and very informative. We came to the store multiple types to pick out furniture for our new house and she was always there to help! I definitely recommend working with Mary. We couldn’t be happier with the experience.
Teresa Wilkins
Dec 09, 2023
Ronald was an awesome salesman. Great personality. I'll request him each time I'm in the store.
Debra Stokes
Dec 08, 2023
So far it has been superb. We’ll see how it goes with the delivery later in the month.
Jason Bombard
Dec 07, 2023
They were wonderful thank you
Vishnunexusbackup 6p
Dec 05, 2023
The manager at the store is a very rude guy. Sales associates are awesome. Manager needs training on customer service
Savannah Kusmik
Dec 04, 2023
Highly recommend working with Ronald! He provided an excellent furniture shopping experience for us! We’re new to Arizona and he shared some of his favorite spots and gave us a warm welcome to the state. He was extremely knowledgeable about the various options for furnishing our home. This was our first time shopping at Ashley and we will definitely be back! Thank you, Ronald!!
Karen Olson
Dec 03, 2023
John was awesome! Very courteous, knowledgeable and helpful!
Rita Fick
Dec 02, 2023
Katheryn did an outstanding job helping us find the right furniture for our new home.
Stacy Scharf
Dec 02, 2023
karen was an amazing sales associate. very helpful... love all my selections.
Maryanne Richardson
Dec 02, 2023
The store is pricey. Customer Service is awful. I walked around the store about an hour, before someone helped me. I purchased a dining room set and I have issues with it, within two weeks. Furniture is not good. I don't know why I purchased it.
Michael Burwell
Nov 30, 2023
Salesman was not very experienced and not very informative on what the store had, your store also sold me a mattress that you didn’t have, waisted my time???
Jonothan Reber
Nov 30, 2023
Very friendly atmosphere. Staff was very helpful.
Layla Reese
Nov 28, 2023
Ashley had great clearance deals and Greg was very helpful!
Christine Graville
Nov 27, 2023
Sales staff was extremely friendly and helpful. Especially my salesman Gregory.
MARGARET Moore
Nov 26, 2023
Bobby B. Was helpful and knowledgeable. We appreciated his assistance with our purchase.
Rochelle Hoylman
Nov 26, 2023
After checking out a couple other furniture stores, we came back to Ashley and bought a new dining table and chairs and 2 bar stools. I even got to use a $50 coupon which was great. We have been satisfied with all our purchases at Ashley.
Nicola Mitchell
Nov 25, 2023
Let me just share how much Mike and Jeffrey blessed my kids and I today! I started crying in the store because they made sure that we left with a brand new table and chairs set to enjoy Christmas with our family!!! Thank you both so much!! I haven’t been able to buy a new table and chairs for my family with all we have gone through financially and you made it happen for us!!! What you did was so amazing!! Grateful beyond words. 🙏🏼🙌🏼♥️♥️♥️♥️
michael riviere
Nov 25, 2023
Ronald is awesome! Super knowledgeable, professional and fun! Thank you!!
Margi Mejia
Nov 25, 2023
Audrey was very helpful and informative.
Amith S
Nov 25, 2023
Great experience with Ronald
Steve Currier
Nov 24, 2023
Gilbert Ashley store lied and Manager took no responsibility- don’t shop there if you want the truth. I like to post good reviews - no way can you do that with a store and staff that lack integrity.
Susanne Currier
Nov 24, 2023
We have been waiting for furniture today! No calls, no emails, no text messages. We just got off the phone with the company and mysteriously all the inventory was damaged??? The piece was supposed to arrive packed in a box! Now they are saying that it will be another week!!! Infuriating!
Raman Gevargiss
Nov 24, 2023
If you are looking for a home furniture store, this the place to be and you NEED to ask for SK… he is a standup guy loved his attitude, friendly , easygoing and great to work with..
Madison Schmidt
Nov 24, 2023
Angela is the absolute best!!! She was so helpful and made everything so easy. Make sure to ask for her when you come in!
Crystal
Nov 23, 2023
Wow! This place has lights come on after night when you walk by the door, it’s really cool because the whole entire store lights up not just the front and it’s a gradient of light from front towards the rear. If you find yourself homeless and hopeless because the stupidity of the people in the community around there is a long bench under a small tree that gives a bit of shelter. No bugs and a clean cement bench with Starry Night skies above. Thanks to Ashley Furniture I had a bench to sleep on for two nights.
Jill
Nov 20, 2023
Audrey was awesome!
Brent - Melissa Windsor
Nov 19, 2023
Angela was excellent in helping us find exactly was we wanted!
Tara Holley
Nov 19, 2023
SK was a great help to is picking out a diningroom set
Michael D Banaszek
Nov 17, 2023
I had to change size of product and shipping date. The billing associates were great and made everything happen with a smile!
Hiba
Nov 16, 2023
Masood was really helpful I appreciate all his help and support! Thank you
merle johnson
Nov 16, 2023
Great
Pilar Amaro
Nov 15, 2023
Good customer service very polite
K K
Nov 13, 2023
Cheap furniture. Not the quality they used to have. More expensive than other stores with better quality. Horrible service. SLOW.
David Garrido
Nov 12, 2023
It was an absolute pleasure working with Audrey! She made the entire process smooth. I’ll definitely be back and ask for her!
Julie Klemm
Nov 11, 2023
Ver friendly, not pushy sales reps
Merdina Grahovic
Nov 11, 2023
Ronald was so great he helped us get the exact couch we wanted he is so friendly very professional and knowledgeable
Renae Stearns
Nov 10, 2023
Anthony was very patient and kind ,made sure I got the best deal possible. Definitely gonna come back for Future purchases
Stacey Means
Nov 10, 2023
We had a great experience at this store.
andrea brown
Nov 10, 2023
Bobby was very helpful and informative!
Sonia Farwell
Nov 09, 2023
Great sales person to work with.
Willard Willis
Nov 09, 2023
Salesperson meeted and greeted us at the door. Friendly and knew what we were looking for.
Gulin Aktas (Gulin)
Nov 08, 2023
I had a great experience with Ashley Furniture. The quality of their products and the level of customer service exceeded my expectations. I recently purchased a sofa from them, and it not only looks stylish but is also very comfortable. The delivery process was smooth, and the staff was courteous and professional. I would definitely recommend Ashley Furniture to anyone in search of high-quality furniture.
Marilee Johnson
Nov 07, 2023
Jaiden was very helpful and very pleasant to work with. It was our 2nd time working with him in the last mth
cheryl a
Nov 06, 2023
Great service! Calvin was helpful knowledgeable and efficient!
Brian B
Nov 05, 2023
Greg was so helpful and a pleasure to work with and would absolutely reccomend Ashley!!!
Tru Designs
Nov 03, 2023
BIG FYI - Tried to return an item purchased online and they won't take "online" purchase returns at a local store. SO, I got a hold of return dept. online and they said I had to " Donate" the item to goodwill before they would issue a refund since the orig. box was damaged in shipping and could not be used to return the item. Overall a big hassle. No wonder I don't shop Ashley almost never (now NOT ever again).
Jeffrey Griffin
Nov 02, 2023
Thank you for the terrific customer service! Very excited to receive our furniture in our new home 😊
Freddy Love
Nov 02, 2023
Angela was absolutely amazing, I can’t say it enough! Just amazing! She took the time to go through everything with us and helped us with ideas on how to decorate our new apartment. She definitely went above and beyond!We look forward to working with her in the near future!
robin Berwick
Oct 30, 2023
There was an abundance of staff to assist. However, it was A LOT of paperwork just to order pillows. And then my transaction was not entered correctly so that prolonged my checkout even further. But, all members of the staff did their best to rectify the issue and apologized for the wait.
Meagan Hall
Oct 30, 2023
Nsikan (SK) was great to work with. Very helpful and went above and beyond.
Drew Bentley
Oct 29, 2023
Great experience! Nsikan was fabulous! Will work with him again!
Muge Jones
Oct 29, 2023
Ronald is our go-to salesperson every time we come here. He listens carefully what we need and always delivers quality customer service. Five ⭐️ s!!!
Tech1022
Oct 29, 2023
We came in tonight looking for a new couch and wasn’t disappointed! Ronald was the associate helping us and he was very professional…a very kind gentleman who was patient with us and answered all of our questions which made the experience of buying a big item very comfortable. We ended up with a great living room set and will definitely be shopping here in the future.
Bonnie Jean
Oct 29, 2023
Mary always gives us great customer service, spends the time with us and listens to what we want.
Dave Joynt
Oct 28, 2023
Helpful
Jason G
Oct 26, 2023
NSIKAN was very welcoming and easy to work with and we were able to close on a great deal that satisfied both parties.
Kenneth Hielscher
Oct 26, 2023
Jared did an excellent job of explaining the product and extended warranty
Jeff McGuire
Oct 23, 2023
Karin was very friendly and helpful
Niki McIver
Oct 23, 2023
Went in to buy a sectional sofa with my husband. We were met by Jaeden who was extremely knowledgeable and friendly with being at all high pressured. He helped us to find exactly what we were looking for. Thanks, Jaeden!! Would definitely recommend him to anyone!
Blake Bullock
Oct 21, 2023
SK very helpful!
Jack Hahn
Oct 21, 2023
Met immediately by Bernadette, who is very helpful and showing us just what we want it to look at.
Karin Dahlman
Oct 20, 2023
Angela was a pure gift from Heaven . She took such good care of us and will recommend her to our family and friends
Pete DeMars
Oct 19, 2023
Our sales representative, Mary did an excellent job of guiding us as we made our furniture choices. Good quality at a good price!
doris mendieta
Oct 19, 2023
Angela was absolutely great took her time, made sure we had exactly what we wanted. She helped us in a big way, she is very knowledgeable about fashion and design.
Connie Clark
Oct 16, 2023
Ronald was awesome. The reason for the 4 stars is the price advertised for the sectional sofa that I loved was incorrect.Wasn’t meant to be I guess.
Chuck Busboom
Oct 16, 2023
Don was great to work with, he was very knowledgeable and understanding to what we needed. We will definitely buy there again.
Eric Angrest
Oct 14, 2023
Ask for SK! He was extremely helpful in helping us find exactly what we were looking for. Quick in and out with his help!
Phyllis Peterson
Oct 14, 2023
A glitch or two, but it all worked out and order delivered on time. Staff great to work with.
Jaydee12
Oct 10, 2023
The sales associate was very professional and helpful.she wanted to make sure I am completely satisfied.
Marsha Ridgway
Oct 09, 2023
Very friendly and helpfull
Tehani sesma
Oct 07, 2023
Thank you don for the help ! Very helpful made it easy for me in wife to find what we were looking for . Thank you
Adolfo Robles
Oct 07, 2023
Nsikan umoh was great ! He was very help and attentive!
Diana Lee Messana
Oct 06, 2023
The salesperson was new but very nice and helpful.
Jill Priebe
Oct 04, 2023
Very friendly and fast
Karen Funk
Oct 03, 2023
Gotta family table. Rob was my salesman, he was great.
Clyde Leonard
Oct 01, 2023
Bernadette is an amazing furniture sales woman. She goes above and beyond to make sure her customer is happy, and she really knows her product. I give her 6 stars. 👍
Daniel Sanchez
Sep 30, 2023
Service was awesome. SK patiently walked us around the store and was very knowledgeable of all the tables he showed us. After purchase was still very attentive and helpful.
Rees Tribett
Sep 28, 2023
Service was great Very happy with our purchases.
Patricia Neuzil
Sep 28, 2023
We had a really greatexperience today buying bedroom and living room furniture. Karen and Moe were very helpful and they also have a great selection of rugs, tables and lamps.
Michelle Burnett
Sep 27, 2023
Greg met us with a warm greeting and directed us to EXACTLY what we were looking for. Awesome experience all the way through.Thank you so much!
Leroy Hodo
Sep 27, 2023
Great customer service. We were treated with respect and care. The sales man and manager were excellent.
Saundra Cortes
Sep 26, 2023
SK was extremely helpful and knowledgeable. He was also very kind and easy to work with. Thanks for the help SK!
NA
Sep 23, 2023
Adely is a great sales woman. She is very kind.I have to say Ashley online system is really bad.. it canceled my order that I had to go to the store to buy the item
Gil Narro
Sep 23, 2023
Helpful and straightforward with me.
paul hvizda
Sep 22, 2023
Great customer service
Jeff Holmgren
Sep 22, 2023
Ronald was super helpful in finding the best bed just like we wanted. Delivery was quick and easy. Very satisfied.
kylie ramirez
Sep 21, 2023
ron did an amazing job at this store. great service!! will be shopping here again. :)
Joy Whitehead
Sep 21, 2023
I found just said I was looking for after searching many places. Masood was very helpful.
Linda Alvey
Sep 19, 2023
Very helpful, knowledgeable associate
April
Sep 19, 2023
I was able to purchase a dining set that will arrive in 2 days whereas online it would take 2 weeks.
Sandy Shaffer
Sep 17, 2023
Great experience today! Great customer service
Erin Collins
Sep 14, 2023
Ronald at the Gilbert location was great! He was super helpful and made my experience finding furniture for my bedroom easy! Highly recommend!
Amy Weide
Sep 14, 2023
Kylen was so helpful and patient and took on a huge challenge today of ordering every item for a 2600+ sf home today with a tight delivery window. All under 4 hours, lots of steps and decisions, and he was very informative and delightful through the process! Thank you to both Kylen and Ryan for making the impossible a reality with such professionalism and care!
Michelle Habrat
Sep 14, 2023
Great service, quick delivery.
Anna Marie Denney
Sep 14, 2023
Love Angela kind respectful loving towards my elderly Mom to find The Right Bed she is professional and an asset to your company Thank You again for all you do!!!!
Bree Nacole
Sep 11, 2023
The furniture “protection” plans are a joke. If you are thinking of getting it (especially because you have pets) just don’t. We had two separate issues with a love seat and couch that we bought back in September of 2021 and they refused to cover either. They said they wouldn’t be able to cover our couch with a pet stain because it’s considered a “discoloration” not a stain. Which makes no sense. Second they wouldn’t cover the love seat that had a short in the wiring because we the first side we didn’t report within 30 days of noticing and they wouldn’t do anything for the second side untill we paid and got the whole problem fixed and had further issues after. Save your self the money and headache and just don’t get it.
stacey Vahey
Sep 11, 2023
Staff was friendly and informative. The store was clean and I was treated when I walked into the store.
Mary Beth Corwin
Sep 10, 2023
Our salesman was fantastic—very friendly and knowledgeable.
Wayne Formica
Sep 10, 2023
😊
Karla Aragon
Sep 09, 2023
Ronald in Gilbert is the best! Go to him for all your furniture needs. He is helpful but not pushy and so friendly. Loved him!
Bob Hernandez
Sep 09, 2023
Jayden did a great job showing all our options. He didn't hover or try to steer us. We a appreciated his style and made a purchase we feel good about. Thanks Jayden
Zeeky Wilson-cummings
Sep 09, 2023
Jaeden assisted me in the Gilbert store and he was so fun and helpful! He was so patient and knowledgeable. His willingness to take me around the store and explain details to me meanwhile trying to save me money as a single mom was so awesome! Thank you!!
Jill Brown
Sep 09, 2023
Kathryn was absolutely amazing at the Gilbert, AZ store. She was wonderful. She goes out of her way to know your needs.
Janet Boyce
Sep 07, 2023
Angela was very helpful! She helped me find a coffee table/end table set by searching through inventory (not only things on the showroom floor). Been looking for a while - so glad she was there to work with me 😊
Anne Sandlian
Sep 06, 2023
Have furnished all our homes from Ashley furniture in Wyoming and now Arizona. Jeffrey Smith was stellar and a pleasure to work with at the Gilbert AZ store. Great customer service. Bernadette was great in getting our order finalized and ensuring Jeffery was included in the final sales.
rita dalessio
Sep 06, 2023
Friendly and professional did not rush.
Clarissa Z
Sep 05, 2023
Customer Service in Williams Field Rd, Gilbert is horrible. Took my brother there to buy bed and living room furniture, spent several thousands dollars cash and 3 weeks later still waiting for delivery. The first time they said the mattress delivery was holding everything thing up. “However the mattresses arrived to the warehouse that same morning” according to the sales person and front desk manager. Two weeks later they push out the delivery again with the same pathetic excuse they gave us the first time. Not acceptable! I can go on and on, just save yourself from drama and go to a different location!
David Sneddon
Sep 05, 2023
Angela was very good. We appreciated her help.
Nancy Van Vleet
Sep 05, 2023
Our salesman Ronald was very helpful.. we found just what we needed! Can't wait for our delivery!
Louise Robinson
Sep 05, 2023
We were greeted at the door. I had a screenshot of the dining room set that I was interested in. Ronald took me right to it, demonstrated how the butterfly leaf worked, answered all of my questions, gave me delivery options and we were ready to close the sale. It was seamless and stress free.
Kristal Martin
Sep 05, 2023
Bernadette was great! She was super helpful and kind in assisting us with what we were looking for. Wasn’t pushy like a lot of other places.
Sandy Eeds
Sep 04, 2023
Great service. Bernadette knows her industry furniture, and how to treat her customers well. She made our shopping experience very pleasant
Praveen Govindan
Sep 03, 2023
Masood was really helpful!
Brandi Reihing
Sep 02, 2023
The sales rep was very helpful
V R
Sep 02, 2023
Donald was so awesome and helpful!!
Sharif Loobie
Sep 02, 2023
Masood was great! Helped me buy a rug
Jordin Hewitt
Sep 01, 2023
Ronald at the Gilbert store was fantastic! He was beyond helpful in getting us our dream living room set! Highly recommend coming specially to work with Ronald
Sarah Brumback
Aug 30, 2023
This furniture store had exactly what we were looking for, which was pool furniture. We were greeted by Ronald, who was extremely friendly and helpful in helping us complete our order. He explained the entire delivery process to us thoroughly and was very professional. The delivery came when it was promised and they were very communicative about the delivery time. The delivery guys were great as well, very friendly and efficient! Highly recommend this store for any furniture needs you may have.
thomas buinger
Aug 30, 2023
Great place to shop
Mindy Walker
Aug 30, 2023
Anthony was very helpful with our purchase
Sal Correa
Aug 30, 2023
This place is amazing Masood and Ryan where a big help in our decision making thanks again
Brandon&Becky Harn
Aug 28, 2023
The employee that assisted me was very helpful! He greeted me at the door, answered all my questions, and was patient. Great experience!
Freespirit76
Aug 28, 2023
We just moved to our new house and needed new furniture. My experience today could not have been any better! Mike, Shyla, and Bobby were so kind, helpful, and professional. Love this store! We will definitely be back. Great deals and phenomenal furniture! Thank you so much!!
Kevin Arbitelli
Aug 27, 2023
Our salesman was very knowledgeable and patient with us as we looked around. Did not pressure us but always ready to answer questions.
Susan C
Aug 27, 2023
I’m literally standing in the showroom as I write this…. Leisurely walked the entire store for about 15 minutes. Not ONE person greeted me nor asked if I needed help. Shame, I was ready to spend…smh…
Mimi Ollio
Aug 27, 2023
Masood was very knowledge and patient. It was a pleasure working with him.
Tonya Nounna
Aug 26, 2023
Had an awesome experience with Bernadette. She was able to get everything we wanted and price matched it to a local competitor.
Alfred Acosta
Aug 26, 2023
Great communication great staff to work with masood is very welcoming and great salesman 🤟
Marisa Armendariz
Aug 26, 2023
One star is too many...another terrible experience shopping at Ashley Furniture. It's been a few years and I figured since I was shopping in a different state things would be different. Unfortunately nothing has changed. I paid for and was promised "premium delivery" on several items but upon delivery, one item was still in a box. Was told by the delivery person that it was a "customer assemble" item. I should have not accepted the item but decided to keep it and contact the store for help. BIG MISTAKE! Two weeks later, countless phone calls to a ridiculous call center, calls to "customer service" after actually getting a real phone number, and another trip to the store, and the item is still in a box sitting in my house. My case has now been forwarded AGAIN to a "lead" somewhere in Arizona and again I've been promised a "call back soon". My advice to whomever is reading this is to ask questions about what you're buying, ask about delivery, assembly, return policy, everything before you buy anything at Ashley Furniture. Don't pay for anything until you know for sure what you are getting. I hope Ashley makes this right and either honors their premium delivery service by assembling the item in my home or picks up the item for return.
Jeff Watkins
Aug 26, 2023
My wife and I returned to this location to purchase a specific living room set she had seen yesterday. As we walked in, we were greeted by a lady name Katherine and I believe her last name was Buck. Right off the bat she was rude. We had mentioned we had already been in and spoken with a very helpful associate but didn’t remember her name. Katherine responded “well it doesn’t matter who that was. There are only two of us here now and I will be the one helping you” We proceeded to tell her what we were looking for and she interrupted every sentence without letting us finish. I bit my tongue and didn’t say anything about her being so rude and we just walked off. She followed us around and we were still going to buy until she informed us there was a $320 delivery fee!!! I questioned it and she said “yea it is what it is. We have talked to our managers and they don’t care so take it or leave it”. So….we left it. We went to the other Ashley store and bought THE EXACT SAME SET PLUS AND EXTRA PIECE for $1600 LESS!! Not to mention the deliver was only $200…Katherine is a perfect example of horrible and rude customer service.
Tina Mullen
Aug 25, 2023
Anthony met us at the entrance and showed us options which lead us to our purchase choice. Thank you for your help Anthony.
Jesus Chaidez
Aug 25, 2023
Masood gave great customer service and helped me find a kitchen table that was the exact size I needed for my awkwardly spaced dining room
James Murphy
Aug 24, 2023
Very efficient and professional. enjoyed the experience..
Susan Enright
Aug 24, 2023
Great help from Audrey. Very patient and helped me find the style of furniture I was looking for.
Temoc Sayavedra tsayavedra@yahoo.com.mx
Aug 24, 2023
(Translated by Google) The place is very cool, they have very tasteful furniture and very good quality. The vendors are very patient, Masood Alipour attended us and his treatment was excellent, they accompany you throughout the tour and advise you on the furniture they have. Everything is of very good quality. Sometimes there are very good specials.(Original)El lugar está muy padre, tienen muebles de muy buen gusto y muy buena calidad. Los vendedores son muy pacientes, a nosotros nos atendió Masood Alipour y su trato fue excelente, te acompañan durante todo el recorrido y te asesoran en los muebles que tienen. Todo es de muy buena calidad. En ocasiones hay especiales muy buenos.
JESUS RODRIGUEZ 12
Aug 24, 2023
Ashley's on 1819 E Williams Field Rd Gilbert AZ 8529 Ronald Osorio was very friendly and professional highly recommend that you ask for Ronald. 5 stars on Ronald
Robert Baranello
Aug 21, 2023
We came in an saw Mary Hustead she took care of all our needs we shall for sure recommend her to all our friends 😁
Anthony Pilorin
Aug 21, 2023
Great customer service! Bobby helped me find great furniture for my entire house!
Pradeep
Aug 21, 2023
Poor sales and customer help desk. No help with an item question I had. Pass and always go to Costco or Living spaces. Not stepping in another Ashley again, no thanks!
Justin Greenhalgh
Aug 20, 2023
About a year ago, my wife and I purchased a very nice Sofa, all electric with lumbar and head controls. The sofa has held up very well. Today, I sent my Dad to the Gilbert Store, as we are having a brand new home built right now in San Tan Valley that will be ready in 30 days. When he came home, I was literally disgusted when he told me that they would not take a check from him for his furniture, that he won’t even take possession of for a month, because the Address on his check doesn’t match the address on his License as he had already changed his License to our new address in San Tan and we are waiting on the Bank to send him new checks with the new address on them. He is just moving from Havasu! Remember, he told the “Manager” that he won’t even be having the furniture delivered for a month, and that was ample time for his check to clear! He is 67 years old, very sharp and is literally a Multi Millionaire having owned his own Real Estate Offices for 37 years! Are people really that stupid? We will NEVER give another penny to Ashley Furniture and I’m going to make sure an go out of my way, to make sure all my friends, family and Social Media contacts, never use Ashley furniture! These generations of brainless people are just worthless and scary to the future! Good luck with that one, as you just lost a TON of money and business!
Caleb Kilian
Aug 19, 2023
Bernadette was amazing!!! Very helpful and attentive but also let us have space and didn’t pressure any sales! Amazing experience!
Hannah Neff-Hoehne
Aug 18, 2023
I had Audrey help me today, she was very helpful to me and had great customer service. She is helping me furnish my home, I highly recommend Ashley
audrey neff-hoehne
Aug 18, 2023
Fun place to shop , great customer service and even better prices
Sean Dowdell
Aug 13, 2023
Great selectionBernadette was very helpful.Highly recommend
Azteka Rey
Aug 10, 2023
Appreciate the time Ronald took with me to purchase my long term bed
sarah bolton
Aug 08, 2023
I bought 3k dollars worth of couches at this store. They lied!!! I told them I wanted delivery and they said it was $40 and would drop off at my home inside. I find out that it's doorstep only. I call back to tell them that I need it inside my home. They then said that if they do not deliver it, the 1 year warranty is voided. The guy shows up today to tell me he can't promise not to damage my home. THIS IS THE WORST PLACE. I will NEVER go here again. Anytime you all it goes to another country where no one speaks English. To get ahold of someone in America or the actual store is like winning the lottery. DONT BUY HERE GO TO AMERICAN FURNITURE STORE!!! They sell the same for much lower. I know this due to price matching... RUNNNN don't go here!
Tabitha Villaverde
Aug 07, 2023
Mike and the new employee in training- were a pleasure to do business with! Mike the manager, made us feel at home! We have done business in the past with Mike, and will continue to do so!
Kelsey Moody
Aug 05, 2023
Everyone is so kind and helpful in our search for some dining room chairs. Although we didn't find what we were looking for, they helped guide us in the right direction to other stores that maybe could help fit what we needed. Even though they weren't able to give us exactly what we needed, we were greatly appreciative for the advice that they gave us while we were there. We will definitely keep this in mind when we need other furniture in the future. Thank you again
Breane Prichard
Aug 04, 2023
Bernadette is the best Sales Rep. She helped me match other furniture to the table I wanted. She even came in on her day off to add another piece to my order. She is down to earth and has a beautiful personality. She is great at her job.
Pastor Nadine Hernandez
Aug 03, 2023
Greeted at the door and very helpful
Nikki Ramsey
Aug 02, 2023
Went out of their way to help me you're worth they were thorough and affordable
Derek L
Jul 31, 2023
Ronald greated us at the door, showed us to our new dining table and our search around the valley has ended here! He also shared with us a much needed insurance on our new furniture which we purchased. Kathryn greated us on our way out, how sweet.
Abraham Owodunni
Jul 30, 2023
He was very nice, mr Masood
Gracie
Jul 30, 2023
Ronald at Ashley in Gilbert hands down has made our whole experience so easy, pleasant, and he has definitely made it the reason why we will make this our store with our salesman! If you are buying a bedroom set or even kitchen set!
Noi Thammavongsa
Jul 30, 2023
Nice, clean and friendly. Great customer service.
Mari Ann Brown
Jul 26, 2023
Didn’t find what we wanted. The service was nice but having a sales person linger was uncomfortable.
Lesley Kingsley
Jul 26, 2023
We worked with Bernadette, and she was VERY helpful!
Joellen Fleming
Jul 24, 2023
Kathryn Buck is so helpful and a total wonderful lady!
Miguel Landeros
Jul 22, 2023
Amazing experience and customer service!! Mike (the manager) and Kathryn Buck really made my wife and I feel comfortable and find exactly what we were looking for. It has been the most enjoyable furniture shopping experience where I didn’t feel pressured to buy anything. They were attentive, honest and very knowledgeable. Five stars well deserved for this team. I would definitely recommend others to stopping by this store next time you’re looking for new furniture. ⭐️⭐️ ⭐️ ⭐️ ⭐️
Tannya Alexandra González Flores
Jul 19, 2023
WOW with Berbardette’s service!!! DEFINITELY 5 STARS!! ⭐️⭐️⭐️⭐️⭐️Ask for her to help you if you come here, I promise you, you won’t regret it! 💕She was so patient with us even when it took us hours (really, hours) to decide what couches were we buying. She was so nice and diligent that we ended up buying like 5 quilt sets, a mirror, more decorations and the 5 couches we need for our different Airbnb spaces.
Jess Valles
Jul 17, 2023
Everything went well. From beginning to end the staff, particularly the female that helped us was really nice.
Diana Luyo
Jul 17, 2023
I had a very good experience. Masood gave us a good information.
Steven Haslam
Jul 17, 2023
We had a good experience, Masood showed us the beds and we are better informed with what bed we want. He was great with us .
Dylan Acosta
Jul 16, 2023
Masood was very helpful. Can’t wait to get our furniture!
Tina Boatman
Jul 16, 2023
Customer service was outstanding! The store was very clean and organized with so many options to choose from! I was greeted right away by a helpful salesperson. They were very knowledgeable, and had answers to all my questions.I definitely recommend this store!
Chris Rottinger
Jul 04, 2023
I have never been so disappointed in the quality of a piece of furniture. I purchased a couch and within the first two months had a issue with the fabric separating and pulling apart. I contacted customer service and they sent a technician out and he said it is normal and got a tool out to "shave" the couch. He stated that I should buy this tool on Amazon so I can continue to shave my couch when needed. The couch continues to look like trash and customer service says it is completely normal for someone to have to "shave" their couch. It is now past my manufacturers warranty but I did purchase the junk extended warranty and they seem to cover nothing either. I have been into the store to speak to the store manager Ryan and he was going to contact customer service for me and schedule another technician to come out to take a look at it. I had an appointment scheduled and they were supposed for follow up 24hrs prior to the appointment to nail down a time they would be here. No call, and no show the following day. This morning a "Customer service" person called to let me know nothing will be done about the couch under the manufacturer warranty or the extended warranty but I do have the option to PURCHASE more couch cushion covers, but the same thing will happen to them after using them.Buyer beware Ashley Furniture does not stand behind their product.
LNicole Vann
Jul 03, 2023
I came in looking for a mattress and frame. I was greeted my Bernadette. I explained to her what I was looking for and she gave me several choices. She was pushy at all—she gave me the space to pick what I wanted.This was one of easiest experiences I’ve had purchasing a mattress!
Hawo Omar
Jul 03, 2023
Working with Masood was a breeze. The process of obtaining my couches went seamlessly thanks to his professionalism and immense help. He was always there to address any questions I had, providing thorough answers. I extend my gratitude to him for making the experience so pleasant. Thank you
Steven
Jul 03, 2023
Honestly not a fan. It was okay. And I went looking for bookshelves and they told me they were bookshelves and left me wandering all over the place to discover that there weren't any bookshelves. ¯\_(ツ)_/¯
Josef Buxton
Jul 01, 2023
Ronald made my dresser purchase experience as painless as possible. He let me shop at my leisure and showed back up when he noticed I had made a decision.
Sydney
Jun 30, 2023
Mike and Angela were fantastic! I would recommend this store.
Shelly Montello
Jun 29, 2023
Angela Burk Vail was amazing ! She went above and beyond to help us . Her guidance , knowledge and design ideas were extremely helpful and made us feel more comfortable with our purchases. Angela gave us the time and patience we needed to explore , ask questions , answer question and she understood our design preferences. Thanks for going above and beyond Angela . We look forward to working with you again in the further.
Christina Carter
Jun 27, 2023
Great shopping experience at this location ... Mark was super helpful and knowledgeable. We were given space and not followed around continuously. : )
Michelle Sorenson
Jun 26, 2023
Masood was awesome! He was very helpful and fun to work with.
Michael Flores “Mikey” II
Jun 26, 2023
Masood Alipour gave us great customer service & advice when purchased two cool tech mattresses today. Great job!
Joesph Wood
Jun 26, 2023
Bernadette helped my wife and I and we are excited and very pleased with everything. She (Bernadette) was very helpful and knowledgeable of the process and furniture. We are ecstatic about the whole thing. Thank you Bernadette for everything.
Zan Steinberg
Jun 25, 2023
Chris did a fantastic job . Helping us to see options that worked best for our situation.
Diane MS
Jun 23, 2023
Michael LaPena was very intensive to my needs. Michael had very good customer service and yes I would recommend him to my friends. Thank you Michael.
Carrie B
Jun 20, 2023
Kathryn, the saleswoman, was very friendly, efficient, and knowledgeable. The delivery happened within 3 days, the couch was delivered swiftly by the delivery men, and everything is working great so far! Thank you for a seamless purchasing experience.
Richard Huls
Jun 18, 2023
We bought a recliner to match our new couch. The salesman was great, knowledgeable about the products and he was low pressure. I will probably shop here again
William Rieger
Jun 17, 2023
2 delivery delays and when they did come to deliver the furniture wa damaged. Waiting for resolution.
Rachel Olson
Jun 17, 2023
Love the quality of the furniture and I will be seeking the help of Jill Stong in the future for my furniture needs. Thank you!!!
Mike Koele
Jun 17, 2023
Super friendly, very nice store.
Karen Carter
Jun 16, 2023
I would love to give this store rave reviews and if I had written this last Friday I would have. Unfortunately, now I can't. Purchased a king-size bed. Due to an acknowledged error on their end, a queen size bed was ordered and delivered. It has been a week and we can't get this resolved. According to our sales person and the office manager, they can't swap it until they are issued a credit from somewhere else. I would like the bed I paid for.
Teresa Vasquez
Jun 15, 2023
Ashley furnitures will never disappoint! But this store has GREAT customer service! Angela took the time over the phone to give me the best price possible. When I finally got to the store Angela was busy, Brooke did an amazing job in stepping in and helping me finalize my order! Ryan is a cool guy! They have a good team at this Gilbert location
Mare V
Jun 14, 2023
This store is SO over priced for last years styles. I walked in looking for recliners they we’re like 2500$ for 1 recliner. WHAT are you giving me gold? Everything is either brown or grey/beige I couldn’t walk out fast enough. It seems any Ashley I go in no matter what state, it’s ugly furniture. No thanks
DeWayne Carter
Jun 10, 2023
Bernadette our saleswoman was very professional. I would purchase again because of her.The delivery side of things was a little different. They didn’t ask where we wanted the bed set up and left their trash on the floor for me to clean up. Overall still a good experience.
Diamond Duboise
Jun 09, 2023
The service was great and the delivery was quick
J. R.
Jun 07, 2023
Looking for a new dining set and dropped by Ashley to check on their selection. They had a wide variety. What I appreciated most was the way the sales people treated us. They were helpful without being overbearing and they answered all of our questions professionally and politely. Ultimately, we did not find exactly what we were looking for, but we would definitely go back. We have purchased from Ashley in the past and have had only good experiences.
Ruben Garcia
Jun 03, 2023
Great furniture options and we'll made. Staff was great!
C.J. Lindberg
May 31, 2023
Friendly service but a bit pricey.
Annie Robertson
May 28, 2023
Masood was very helpful and got me exactly what I needed!
Marlene Medina
May 27, 2023
Been taking my time purchasing my living room furniture. I want to say thank you to Angela for the time and patience she had while I finally madethe decision and to take the leap. She made it easier than I thought it would be walked me through all the measurements and what could or would be best. Had some minor changes that Mike made sure didn't stress me out too much. They were absolutely amazing and completely kind and si professional !! Sure appreciate everything ❤️.
Constance McCoy
May 25, 2023
Friendly , but not pushy. Found what we were looking for and the salesman left us alone until we needed him.
Tee Von Ahn
May 20, 2023
Had a great experience. Sales person was not pushy and answered all our questions.
Jim Meland
May 18, 2023
GREAT!, Friendly service. Had an issue with our table and they took care of it right away. Would defiantly refer business to Ashley.
Jaden Johnson
May 16, 2023
My girlfriend and I recently purchased from Ashley Furniture Gilbert and had a great experience! We had amazing help from Angela! She was not overwhelming at all and helped us purchase our now favorite couch. Our overall experience from Angela to the delivery was exceptional! Highly recommend Angela for any of your needs at Ashley Furniture Gilbert!
Kaylee Ray
May 13, 2023
Ronald was gem! He helped us find the bench we were looking for, was very personable and got us checked out in a record amount of time.
Shonda Story
May 13, 2023
Angela was terrific to work with!
Brittany Maniga
May 12, 2023
Katie was pleasant and helpful with my online order.
Deborah Williams
May 11, 2023
Great service from Angela!
Laura Mitchell
May 10, 2023
Esai was amazing, very helpful, great service.
AZ_Andy
May 08, 2023
Purchased a dining room set plus a few other items - Took 7 months to get the table in and chairs came in without legs - Finally after 8.5 months the order was complete. Here we are 2 months later and a large 16" crack has formed on the table. Table is under warranty but they are requiring me to pack up the old table and drive it to warehouse, pickup new table and reassemble it. I think after all this the LEAST they could do is deliver and setup. Called customer service at the store they refused to let me speak with a manager and kept hanging up on my calls.5/11/23 - Call from the store stated they would deliver and setup a replacement table - Great to hear! Will update review when complete.5/18/23 - Ashley came and replaced the table top - I think it took more effort than it should have but it's done and I appreciate that! Increased review
Hilda Rascon
May 07, 2023
(Translated by Google) Very good attention, thank you!(Original)Muy buena atención gracias!
Lisa Brown
May 06, 2023
BUYER BEWAREI purchased a couch in March and waited until April for it to be delivered. About a week later, I noticed the back and the sides are just fabric wrapped around a 4x4, nothing under the fabric at all. If my granddaughter were to just up on the arm or the back, her feet would go right through the material. Horrible design! I guess $3000. doesn’t buy too much these days. The couch was not being used, so I called to return it, but they insisted on sending a tech out even though I told them it’s the design. No matter what it’s the procedure to send a tech out.He told me exactly what I already knew. It’s the design.Then, Customer Care calls me to tell me, “sorry, it’s the design. Can’t be returned”Do not buy anything from Ashley furniture without feeling the back and the sides of the furniture. Have them move things around so you can get to the back and the sides. I really feel ripped off and so disappointed in them. Do not make the same mistake! If you want something nice, shop somewhere else.
Taylor Tolmachoff
May 05, 2023
Mikey was nice and helpful. Not pushy - personable and efficient.
Marissa Eick
May 05, 2023
My husband and I were looking for bedroom furniture and was greeted by Katie at the Gilbert location on Williamsfield. She was friendly and not pushing from the very beginning and was super helpful and truly listened to what we wanted. She gave us our space and let us shop and look at what was available. Most other stores we went to were so pushy and followed us everywhere and it made us feel uncomfortable. It was so easy just talking to Katie about the different options. If you're going into this location, I'd highly recommend asking for her! You will be in great hands!
pamela castillo
May 03, 2023
Me and my husband came to buy night stands we end up buying a complete set bedroom Katie was great helping us and answers all our questions she speak Spanish and English wish us a plus very understanding and patient with all our questions and needs thank you We definitely will came back by the way she loves people great customer service
Angie Knutsen
Apr 30, 2023
Katie was amazing with her help and honesty. We shopped around town and found Ashley to have better quality and reasonable prices. Katie was exceptional.
sheri bader
Apr 29, 2023
Salesperson was very helpful and had my order processed and set up for delivery. Great customer service!
Christine Burkhart
Apr 29, 2023
Katie Leyva was absolutely AMAZING!! She offered a lot of helpful advice and really made my shopping experience a true joy! Thank you so much, Katie for being so amazing!! 🎉❤️
Rebecca Foulk
Apr 29, 2023
Katie was awesome very helpful and helped us found the perfect couch! Without her we probably would have left without getting anything!
Jackie Knowles
Apr 29, 2023
Masood was a great help!
Heather Cammiso
Apr 27, 2023
Lenore was awesome!!!
Anne Horn
Apr 23, 2023
We have been looking for the perfect sectional for our tiny space and thanks to Angela it finally happened! It was a great experience! Thank you Angela for your advice and guidance!
Michael Maamo
Apr 22, 2023
Bernadette was awesome! She knew everything about the product! And she made sure I was satisfied with my purchasing experience! Can’t wait to come back and buy more from her! ⭐️⭐️⭐️⭐️⭐️
Meme
Apr 22, 2023
Thank you Jill! Great service.
Jason Buck
Apr 22, 2023
We bought several couches and living room tables and received excellent customer service from Mary at the Ashley home store in Gilbert. We highly recommend asking for her.
maryann wever
Apr 22, 2023
My experience with Ashley's was totally awesome. Angela was beyond perfect and made me feel special. She is a #1 salesperson and she pushed me in a wheelchair. Thank u
Sergio Trujillo
Apr 22, 2023
Katie L was incredibly kind, patient, and helpful. I’d recommend her to everyone I know and send them her way.
Alex Battistessa
Apr 21, 2023
We had a wonderful Shopping experience with Angela. She was very helpful and honest in choosing the right pieces of furniture for our home - thank you.
Kyle Hastings
Apr 20, 2023
Nice store and good options to choose from. Not the best store for office furniture if not trying to break the bank. Everything within a reasonable price was not in the store and sold online only and then had to wait for shipping and backordered goods.
Marc Enggas
Apr 19, 2023
Jill did a great job for us last night. The couch she helped us find is beautiful.
Robert Marshall
Apr 18, 2023
Always a pleasant experience
Masood Alipour
Apr 16, 2023
Good customer service. Thanks
Sonny Nguyen
Apr 16, 2023
Excellent
B
Apr 15, 2023
Mikey was my salesperson and he was super fun to work with, ask for mikey at the door!
Anna Lizarraga
Apr 14, 2023
Very friendly and helpful!
Laura Centeno
Apr 14, 2023
This particular purchase was disappointing. I purchased a beautiful three vase set.After the purchase, I asked if the set would be wrapped in paper and bagged.The answer, no. "We don't provide any of that."I can shop at ANY other home store and they will wrap and bag to safely transport my purchase.A furniture store of this caliber and with the reputation that I'm sure you would like to preserve, that is appalling at best.That's all I got
Alison Thompson
Apr 11, 2023
Excellent sales consultant. Thank you
Heather Coutts
Apr 09, 2023
I was just at the Ashley Furniture on Val Vista and Williams Field in Gilbert and Ronald was my salesperson. He was friggin amazing! Had me lay on the different sizes, different models and the pillows. Explained the differences in them. Didn’t try to push me to buy or rush me out the door. Felt comfortable. So yep I am the new owner of a purple bed and a new dining room table. Hit Ronald Osolio up if you need anything😊
Michael Pastor
Apr 08, 2023
Very friendly. So helpful and knowledgeable. Amazing sales person.
TheJohnnyZor
Apr 07, 2023
Excellent customer service
Lorraine Carrillo
Apr 04, 2023
I had a great experience with Jill Strong the salesperson that helped me pick out my new barstools & living room set. She was so helpful & patient and even helped with designing my room. This is my 3rd time buying furniture for my new homes. Good quality furniture that lasts at a great price.
marshall cheshire
Apr 03, 2023
Esai was enjoyable dealing with and was very knowledgeable as nd helpful. Enjoyed working him very much!
Taylor Latrell
Apr 03, 2023
I usually never do reviews. However, I recently stopped by to look for a new mattress that was recommended to me by a friend since mines super old and I just moved to this side of town. Even though the mattresses I was set on was out of stock. One associate named Mikey was more than happy to take the time and help me out with looking for other options and making sure my needs were met. I plan on coming back and honestly look forward to it if this is how good their staffing is. I’ve furniture shopped before at big stores like this but never have I felt listened to and taken care of like I did with Mikey. 100% recommend this location and that associate. Store was super clean and fresh. I was super pleased with my visit.
Arsenia Fabros
Apr 03, 2023
I am giving a 5 star to an agent named Mikey, who greeted us immediately on the front door and ask us what we needed for our new home. He showed us around for what we needed and even consulted his head colleagues for the terms and discounts we can avail using our credit card. He is very polite and charming with his smiles.
Sabrina Locsin
Apr 03, 2023
Mikey was awesome! He helped me with my sectional. Very knowledgeable and over all great experience
Gina Del Rosario Maamo
Apr 03, 2023
We are so thankful with Mikey's helped for us...If you come there, make sure to ask for MIKEY🤩
GreggJescyril Ibabao
Apr 03, 2023
Mikey is helpful, very professional and fun. Ask for him if you need with anything he knows a lot
Abbie Duitsman
Mar 31, 2023
Michelle was so awesome to work with. Patient with my kids. Willing to research online and when I spent so much time ordering and then needed to change my order, she was more than willing and happy to help!
Jeffrey Helopoulos
Mar 27, 2023
Bernadette was wonderful and was very informative. She was super nice and made the buying process easy.
Nicholette Hackney
Mar 26, 2023
Ronald was very friendly and professional. When I am ready I will be back to work with him. 😀
Tan Cooper
Mar 26, 2023
I’m giving 2 stars because the showroom and the salespeople are nice. However, I attempted to buy a sofa after speaking to a manager on the phone and was told that they would match their competitor’s price that was also selling the Ashley piece that I was looking at. When I was about to pay, I was told that they couldn’t get to that price. It’s surprising that consumers can purchase Ashley products at non-Ashley retailers for less money. Disappointing but at least I know where to go to get Ashley furniture for a much better value.
William Monaghan
Mar 23, 2023
The sales person sold me furniture for 12567.45 I found the same furniture at a different store for 7842.37 and I purchased 2 extra dressers at that price. The sales lady called when I canceled the order and ask me to come it and she would lower the price. Are people so ignorant that you tried to steal form me and then want me to come back. Because of this experience I will never shop at Ashley Furniture. I own a company and it any of my employees tried something like that they would be fired. What’s sad it the manager was sitting there..
Paula Dorn
Mar 21, 2023
Bernadette was very pleasant and personable! Very easy purchase, thank you!
Jovon Lewis
Mar 21, 2023
Ronald Osorio was the sales person very professional and knowledable answered every question. This location has great selection of furniture.
Jenni Starkie
Mar 21, 2023
Angela was amazing! Very helpful & knowledgeable. Prices were great. Definitely comeback to purchase more.
Brooke Hormann
Mar 21, 2023
Bernadette was extremely helpful through every step of our buying process! She let us talk amongst ourselves when we needed to make decisions and guided us towards the right area to what we were looking for. We know we made the right decision and cannot wait to receive our new living room.
Casie Seligman
Mar 21, 2023
Kathryn is absolutely amazing and helped me find THE perfect sectional and rug! I just love her and highly recommend.
Melinda Vinales
Mar 18, 2023
My husband and I came in today looking for a couch, a dresser and some end tables. We were immediately greeted by Apolonia and cannot brag enough about her and her customer service. She was very attentive and super patient as we walked around the store more than a few times.She did all the things a great sales person should (we got a couple of things we didn't plan on) & we absolutley loved her energy and personality!The store manager was extremely helpful as well. Thankn you both for an awesome experience
Holly Drake
Mar 17, 2023
Angela went above and beyond and helped me get exactly what I wanted! Ask for Angela, she’ll make it easy. She is very knowledgeable on design too. Don was the manager today and approved some discounts Angela gave me. I’ll be back.
Tina Murphy
Mar 17, 2023
Customer service was great. They helped us with pricing and made the experience enjoyable and efficient
Lori DeLabio
Mar 17, 2023
It was easy to purchase and the staff was friendly
Chris Hines
Mar 15, 2023
Sigh.I didn't like the furniture, I didn't like the store layout, I didn't like the nice salesperson who wouldn't take the hint that we didn't want his help at the moment.
Art Rosas
Mar 14, 2023
20 minutes on hold to be told that my order might be cancelled, but might not.
Maria Joseph
Mar 14, 2023
they told there is a returns during purchase and later they denied exchange and returns. Please do not go to this store
Melody Oaks
Mar 09, 2023
Angela Burk Vail was wonderful to work with. She was very knowledgeable and very patient.
Sue Ann Zahn
Mar 08, 2023
We were very happy with Angela. She took her time with us, answering allquestions we had. Angela was very friendly!! We surely will recommend Ashley Home Store and Angela to our family and friends!
Richard Harris
Mar 08, 2023
Word to the wise do not buy on credit with them. We have had nothing but issues with them. Every time we make a payment on time it does not get processed till after the due date and they charge a late fee. It has been on every payment. I have paid a week early they did not process till it was late to charge the late fee. Worst ever.
Bonnie Norton
Mar 07, 2023
Fantastic customer service by Kathryn Buck (Gilbert). She will be my go-to for all my furniture needs.
Linda Suarez
Mar 05, 2023
Paul was great salesperson. Patient and knowledgeable.
Regina Tarango
Mar 04, 2023
Ronald Osorio is a fantastic salesperson . He did an outstanding job. Excellent customer service. Will go back to Ashley - Gilbert to see him again for my furniture..
Phyllis Chilton
Feb 28, 2023
Ronald was great! His service was above and beyond!!
Sajani Basnayake
Feb 28, 2023
We purchased an item in September and it was defective. They said they are going to order a replacement part and we have been waiting for months now. We requested for a return or exchange and customer service says decision is up to the store manager but store says it’s out of their hands now. Basically we paid money for this item and we are getting nothing. Manager at the Gilbert store is very arrogant and not helpful at all. We had the worst experience ever. We would not recommend for anybody, wish I could give 0 stars. They don't deserve any stars. This is my first ever bad review on anything. Really I am not happy how they treated us. We visited the store many times and they put us hold on a call for many hours wasting lot of time. Even the time taken to post this review feels like a waste but people deserve to know.
Mallory Kidwell
Feb 26, 2023
Lenore was an absolute pleasure to work with! Be sure to see her if you have any furniture needs. She’ll take AMAZING care of you. I can’t wait to get my new comfy sofa from Ashley!
Kaleb Kirkpatrick
Feb 21, 2023
Katie Leyva was a great help in purchasing our new mattress! She made the process super easy and made sure to find us the best mattress and price! Would highly recommend working with her!
Kimberly Ransom
Feb 20, 2023
My experience was perfect while choosing my new couch and recliners.
Jim Herrmann
Feb 20, 2023
Expensive
Rachel Ellis
Feb 18, 2023
Esai and shyla are amazing!! They helped us get furniture for our new home and we love it! Can’t wait for everything to be delivered.
Brenna Reddy
Feb 18, 2023
If you shop at this location, ask for Katie!!! She was so very helpful and knowledgeable!
Sebius Millet
Feb 18, 2023
Don't go here, their store sales is shady - commission based, so it's more like a car dealer who will slap on additional costs at checkout. Their delivery / install service is poor with delays and rude customer service. They miss some pieces of the package at delivery. The quality (no matter how much you spend) is sub-standard. When it comes to return, it takes an act of God to complete a return and pickup the broken frame. The overall experience leaves a sour taste in your mouth.Go to Norwood or Living Spaces. Living Spaces has better style at almost the same price Norwood is way more expensive and not as updated styles. Though, both can finish a deal without any drama and deliver quality products, not Ashley!
Donna Motley
Feb 18, 2023
The only reason this store gets a 1 star is because of Angela being the most helpful. I had a problem with wrong furniture being delivered and was told by 2 different people in corporate that I could return. When I called the store the person who answered the phone(Brook), was the rudest person I’ve ever spoken with in my life. When I asked to speak with the store manager, she informed me that she could do more then, he could and refused to let me speak with him. Customer Service people should never be rude, totally unacceptable. I will NEVER SHOP ASHLEY again.
Cheryl Keck
Feb 16, 2023
Angela gave us exceptional service. She was helpful and professional. I would highly recommend.
MrKallon30
Feb 12, 2023
Our sales rep was patient with us and of great advice, we love our new sofa, thanks Don !!! Awesome Job
John Hilscher
Feb 12, 2023
Angela was awesome!!! She is very knowledgeable, detailed and was very patient with us!!!
Mike Sargent
Feb 05, 2023
Employee informed me of a clearance piece for the same item I was looking for and informed me of the website price which was lower than the store price.
Jessica Holcomb
Feb 03, 2023
The shopping experience with Katie was great!But receiving the couch was awful. The guys that delivered our couch broke the couch. We watched it happen they knew they what they did and kept saying sorry. We called the store spoke with Ryan and got hung up on, then spoke with shayla with zero help. All you care about is your sales which I understand but if it’s your drivers mistake then you should take care of your customer. I paid for delivery but I didn’t pay for them to break it and then turn around to find out still won’t have couch for another week. No one called like they said they would. This company is just TRASH.
Marci Patton
Jan 30, 2023
Great service, very friendly and showed me exactly the chairs I was looking for. Thank you Esai, will recommend you to others!
Joy McCabe
Jan 23, 2023
We always shop at Ashley but this time we loved working with Katie. Thank you.
Oscar SG
Jan 20, 2023
Ronald was a great salesman, there are many beautiful furnitures.Thank you
Estuardo Escobar
Jan 19, 2023
Katie Leyva was amazing, non pressure very helpful and found us a wonderful deal on our living room set.
Fastlane Ent.
Jan 13, 2023
Lenore was very hepful on helping us find what we needed! Great customer service!
Lisa Brown
Jan 10, 2023
My saleswoman Catherine from the Gilbert Store went above and beyond, she was patient and very helpful! I’m so excited about my new bed!!
Don Douglass
Jan 05, 2023
Fun store to visit. Mikey, our sales dude. Was kind and fun to talk to. Overall experience was good, even though we didn't find what we were looking for on that visit.
Rosa Chacon
Dec 28, 2022
Angela was very helpful, gave good ideas and recommendations in buying my dinning set. Made the purchase painless and explained everything very well!
Mark Lesniak
Dec 21, 2022
Salesperson focused on our personal needs
Mike Looper
Dec 18, 2022
Our sales person, Esai, was such a pleasure to work with. Great customer service and very personable. Great personality. Will definitely work with him again for our next purchase.
Gabriel Baduqui
Dec 18, 2022
Jordan was extremely personable and knowledgeable which made the process of buying a sectional couch enjoyable. We appreciate all the guidance and help we received from him and the rest of the Ashley staff!
Adriana Hernandez
Dec 18, 2022
Jordan was beyond helpful and so pleasant to work with! He was not only patient with us but knowledgeable yet not afraid to lean on his coworkers for assistance as needed. Highly recommend this store and even more so finding Jordan to help you!
Jeanine Korgel
Dec 17, 2022
Angela was great! We went in, told her what we needed and had the whole deal done in like 30 min. Totally will do business with her again!!!
Giovanni
Dec 15, 2022
I have gone through the worst experience with this store and customer service. DO NOT buy anything from the store as they will charge $400 for shipping when Ashley furniture online store and other companies are offering free shipping. The company will not allow me to return an item that was not as described. Called the store twice and was told someone would call me back to return the item. Nobody called me back and had to call them for the 3rd time only for the store to tell me I can’t return the item. DO NOT buy anything from this or Ashley furniture in general. Other companies offer free shipping and a better customer experience. Terrible company!
Moataz Bellah Mousa
Dec 03, 2022
Frustrating customer service.Bad experience with Gilbert, AZ store. Told items are in stock and will arrive in 2weeks, but just received a call to inform me of 3weeks delay for manufacturing.Cancelling order and will avoid dealing with Gilbert store in future.
Adam Weidling
Dec 03, 2022
Worked with Mary to select furniture for our new home! She was awesome and answered all of our questions and ensured we got the best furniture for our space! Mike was also awesome and very knowledgeable with our protection plans really made us feel at ease. Overall very pleased with our Ashley experience!
Rhemy Montalvo
Dec 03, 2022
Ashley furniture in Gilbert is amazing friendly staff enjoyable great customer service especially mike the manager he is an awesome sales man
seth gabriel
Dec 03, 2022
The customer service at the Gilbert location is amazing! Maxine at the front desk was super helpful, as well as the sales representatives (I spoke with Jordan, Mike and Kathryn)! Wonderful team!
Alisa Sloan
Nov 28, 2022
It took a long time to get my order placed over the phone but it was done successfully. Afterward consultant thought she made a mistake on order and was correct. They fixed it to what I thought I ordered at no additional cost to me. Ashley is a great place to buy from.
Kristi Stark
Nov 28, 2022
We purchased a coffee table from Ashley. Service has been amazing. Store is very clean and inviting. Marcia was very knowledgeable and kind. Will go back for other furniture needs.
Monica Astorga
Nov 27, 2022
Angela was absolutely wonderful! My husband and I have been looking for couches Or a sectional for a few years now. Angela was extremely professional, helpful, patient, efficient and quickly calculated pricing for us which allowed us to make a decision on the spot. Angela has a design background and helped us with picking out the perfect color. We are excited and couldn’t be happier with our purchase! We highly recommend you look up Ángela at the Ashley-Gilbert location next time you need a special piece of furniture for any part of your home!
Patricia Duarte
Nov 27, 2022
Angela is Outstanding! Her interior decorating talent is so helpful. Thank you Angela.
Nick Mancuso
Nov 26, 2022
Angela was very helpful and accommodating. She was able to direct us to the right dining room set and kept us within our budget! Great decorating tips as well!
Renee Scott
Nov 21, 2022
Great!
Kelly Mann
Nov 20, 2022
Jordan was a Doll great salesperson that went above and beyond for me. He’s a keeper and needs a raise.Kelly M long time customer 😖
Casey K
Nov 20, 2022
Great buying experience with Jordan
Roberta Garcia
Nov 20, 2022
My sales lady Katie was so kind and she gave me the best service to find the right sofas for me. She went out of her way to make me feel comfortable in selecting the right sofas.Thank you Katie
Michael Quinn
Nov 19, 2022
Came here to just look at couches. Don came up to us and was very polite. We ended up getting a couch and he set us up with the proper delivery and install for our move. We will definitely come back and visit him.
Sherri Trejo
Nov 18, 2022
Katie was super awesome!! So helpful and knowledgeable!!
deshawnda woods
Nov 18, 2022
Kathryn Buck was very patient and made sure that I absolutely loved my purchase. She is the best. Shyla and Mike also great customer service skills. I had an issue with my purchase and they made multiple phone calls to get the issue resolved. I highly recommend the Gilbert AZ location.
Cathy Tufte
Nov 15, 2022
Thanks for your help, Mary!
Lora Colvin
Nov 14, 2022
Mikey and Eve did a great job!!
Kathleen Edwards
Nov 13, 2022
Had a great buying experience with Angela today! She is warm, friendly and very knowledgeable about the store’s products. She didn’t make us feel pressured and helped us make the some design choices to fit our living space..
Tammy Chasse
Nov 13, 2022
Such great customer service!!! Don was great. Came back to buy more!!!
Sharon Befort
Nov 13, 2022
We met with Angela on 11-12-22. Then we went home and made our decision. I came back on 11-13-22 to purchase the furniture. Angela was very professional, kind and made the process very easy. Thank you.
Ashley Ordonez
Nov 12, 2022
Was assisted by a wonderful saleswoman, Katie, super helpful and kind! and brownie points, she’s bilingual ! ☺️
Dorothy Knight
Nov 12, 2022
Ashley was wonderful. I had such great experience.
EricandMerilee Baptiste
Nov 12, 2022
The sales person Jill and her Manager Mike were exceptional. They listened to our requests. They found what we wanted and worked with us to earn our business. It was a great experience and I would go back again!! Excellent customer service!
Barb Hedges
Nov 11, 2022
Wonderful to work with
Kayla Meltoe
Nov 08, 2022
Jordan was amazing. Super helpful and friendly! He answered all my questions and made everything super easy. Highly recommend asking for Jordan he was great.
Jessica Valenzuela
Nov 08, 2022
Went in this week and Jordan was extremely helpful. Answered all my questions and was very patient with myself and my daughter. I will definitely be back soon!!
Kim Barnes
Nov 07, 2022
We had been shopping around for a new couch and hadn't found anything we liked. We ended up at Ashley furniture and were impressed by their selection. Jordan took the time to explain everything to us and go over different options that would work in our space. He was able to find us a sectional that we loved and was very knowledgeable about different products and explained everything to us from start to finish. We will definitely use Jordan again for our next furniture purchase!
Stu Turcios
Nov 06, 2022
Awesome store and team. Don and Jordan are great.
Chris Parsons
Nov 06, 2022
Jordan helped us out. He was very helpful but not pushy. He gave good advice and left us to browse. I liked his attitude and personality. He was available when we had questions and went out of his way to provide good comparisons. Overall it was a pleasant experience. He was knowledgeable and helped check us out quickly after explaining delivery and warranty information. Highly recommend the store and him as a sales person!
Jennifer Arciniegas
Nov 05, 2022
Katie was simply amazing! Very knowledgeable, professional and kind.I would highly recommend her to anyone.
maddie schoenwetter
Nov 05, 2022
Angela was the sales associate that assisted me in purchasing a couch and she was great! She was so helpful and had design experience so she was able to advise me on what colors would go best with my home. She was great! I had a great experience.
Maxine Bottorff
Nov 05, 2022
I have recently been in to the Gilbert location to shop for a sofa with my mother, when we walked in we were immediately greeted with great customer service ready to help us and answer any questions we asked. Our incredible sales experts were Katie and Jordan. They helped my mother select a wonderful couch as well as some accessories for her new home. The managers on duty were so helpful with getting us the best deal possible, thank you Mike and Shyla! we appreciate you and WILL be returning to Ashley in Gilbert!
Aiden Shepard
Nov 05, 2022
Customer service desk was extremely helpful. Shipping was also super fast! My order came sooner than the expected delivery date. Loved shopping here!
Erandy Caballero
Nov 05, 2022
Came into the store and Mike helped me find the perfect table set. He was very nice and patient. Definitely recommending my sisters to shop here with Mike!
Teresa Escobar
Nov 04, 2022
Angela is awesome!!
Alex Baker
Nov 04, 2022
Michelle is the best!! She helped us with picking a couch and a dinning table.
Michael Johnson
Nov 04, 2022
Michelle Thomson was a great host and gave us great customer service.
Neisha
Nov 02, 2022
I recently purchase furniture from Ashley in October. My shopping experience was great but when my furniture arrived in my home it was not as advertised on the showroom floor. The bed was taller than me but was not on the showroom floor. The bed was also put together and the handle for my drawers are broken and as well as issues with my dresser. I still have not heard back from the store and corporate regarding my purchase issues. As I had reported my issues less than 24 hours after receiving my furniture.
Jennifer Castaneda
Oct 30, 2022
Bernadette, is your go-to salesperson. She is knowledgeable, friendly, patient and really listens to your wants. She, also has great ideas and gives great advice. I wouldn't go to anyone else.
Sarah Marie
Oct 30, 2022
I rarely leave reviews, but I was so impressed with my experience that I felt I needed to give recognition to Bernadette. I am shopping for a new bedroom set and not only did she answer the million questions I had but she even gave suggestions for making my living space a bit more updated. She was patient, kind and gave me all of the information I needed. I explained that I will be making a decision in the next month or so and she offered a couple of solutions to earn my business, but I love that she wasn't pushy like most salespeople tend to be. I love her no pressure approach! I will come back to her when I am ready! Thank you.
Meagan Cavallaro
Oct 27, 2022
Katie and Don were so extremely helpful with the purchase of our new sectional. They were kind, patient and friendly. They were also very flexible with our request for a complicated payment method. Thank you!!
Caroline Bartels
Oct 27, 2022
Katie was great! I came in looking for a kitchen server and the first thing she showed me was exactly was I wanted! Very personal, not pushy, and just wanted to make a connection
Kirsten Millsap
Oct 26, 2022
We have purchased most of our furniture from Ashley, over the years. We have always appreciated the quality, and the look – and we are very picky people! Employees are always wonderful, as are the delivery men. My only frustration is that sometimes getting help on the telephone is a little difficult, but when I am able to get someone immediately, they are always extremely helpful. We will always be Ashley customers.
Anne Durkiewicz
Oct 26, 2022
Don was very helpful. He gave us information without hounding us!
Apolonia Gonzalez
Oct 26, 2022
Neat, organized, friendly!
Jared Boyle
Oct 23, 2022
This place is awesome, it's very convenient to shop here and they always match our internet prices. Katie Letva it was very helpful in locating our item, and shipping it right to our home.
Christanie Hilborne
Oct 22, 2022
Mary was absolutely amazing! She was very nice and really helped me and my sister get the furniture she wanted! She had great opinions and made sure we knew all of our options before we purchased anything. :)
danielle ocampo
Oct 22, 2022
Mary was an absolute doll to work with and helped me find all the furniture I needed!
Timothy Rogers
Oct 22, 2022
Katie was extremely nice and very knowledgeable about the products. We a great experience.
Sandra Phillis
Oct 22, 2022
Katie was amazing and easy to work with!! I will use her again!
Brian Vasquez
Oct 22, 2022
Mikey best sales guy ever
Lizveth Valadez
Oct 22, 2022
Mikey was great to work with!
Mike Moore
Oct 18, 2022
Esai was awesome. Very knowledgeable and friendly. Highly recommend him.
Brad Potter
Oct 17, 2022
Great customer service, friendly helpfull
John Foster
Oct 17, 2022
Bernadette with Ashley was wonderful, she made it an easy process.
Britney Torrico
Oct 16, 2022
Esai was very knowledgeable and helpful in the buying process of our new couch!
Steele Campbell
Oct 16, 2022
Fantastic place. Always our “go to” for everything furniture. Super big thanks to Mike (GM) and Esai that helped out!
Dana VanOstrand
Oct 15, 2022
Mary knew her stuff! Great working with her!
Shawn D Williams
Oct 15, 2022
Katie, the sales rep, was very nice and knowledgeable.
Cyndy Martinez
Oct 15, 2022
I wanted to let Angela’s Manager know what a great employee she is. She really helped us and went above and beyond to ensure we bought the right piece of furniture. Go visit the Gilbert store and ask for Angela, she will take care of you!! I would give her 10 stars if I could! Thank you Angela for making our day!
Cynthia Caraveo
Oct 13, 2022
Katie was wonderful she's not just a sales associate but she felt like a sister a family member anytime I have ever been in Ashley furniture I always feel at home it feels like a family they really took good care of me I'm happy I went there and I highly recommend it to everybody thank you Katie for all your work BTW great customer service 😁😌
Keith Boesel
Oct 11, 2022
Employees at this location are very helpful and friendly.However, we bought 2 desks, and both arrived damaged beyond repair. They shipped 2 more, and one was damaged beyond repair. They shipped a replacement, and its damaged beyond repair. We're waiting on our refund to process.
ruby bellows rodriguez
Oct 10, 2022
Amazing customer service
Astrid Huynh
Oct 10, 2022
Omg my order came so fast! The fabric was awesome. I will definitely be buying furniture from here again. 10/10 recommended 😘
Lisana Armendariz
Oct 10, 2022
The Ashley Furniture store in Gilbert gives wonderful and welcoming customer service, everyone is so friendly and helpful! They price matched items with competitors and have great prices on everything. The manager mike is also awesome, he honored the price match with great service. Loved the hospitality and will be continuing to shop from here :)
Phoenix Zepeda
Oct 10, 2022
Very positive environment, and very patient with customers. Will most definitely be shopping here again
Jessica Werzyn
Oct 10, 2022
Katie was great and very helpful!
Lisa Horne
Oct 08, 2022
Jill was wonderful so patient and helpful with great customer service and knowledge, and her boss helped us get a great savings and care out the door with our purchase. Great variety.
Robert Miller
Oct 08, 2022
The Gilbert Location and in particular, Kathryn Buck, have been an absolute pleasure to work with over the past few months. She's extremely patient and truly has the Customer's best interest in mind. I feel like I've gained a friend.
Guiscela Velasquez
Oct 08, 2022
Kathryn Buck was amazing in helping me find the perfect furniture for my brand new house! She is very patient and helpful! I totally recommend her for your furniture needs!
Rick Rosales
Oct 07, 2022
Awesome customer service. Reason why I keep coming back to this store. I wouldn’t go anywhere else. Mike really took care of us. Thank you.
Faith Swallow
Oct 07, 2022
Eve was fantastic and very knowledgeable while helping us pick out furniture. She made the entire visit stress free!!!
brian gresko
Oct 06, 2022
Great store to shop! Friendly people and reasonable prices. HUGE selections of furniture! Customer service is No.1 !
brandon Groff
Oct 06, 2022
Shopping experience was amazing! Purchased a purple mattress which was delivered in 2 days!
Lisa Lake
Oct 05, 2022
Huge!
Alan B
Oct 04, 2022
Stopped by Ashley's this weekend. We worked with Katie Leyva. She was very helpful, no pressure. Ask for her.
Michael Maamo
Oct 03, 2022
If I can give them 10 stars, I would! Fantastic customer service and Amazing Deals!
MarcMyWord
Oct 03, 2022
I wish I could’ve given this Gilbert location of Ashley Furniture five stars, because they worked with me on a price match…But then the salesperson was not honest with me re Delivery. The reason I paid the extra $180.00 Delivery Fee was because she informed me that the sleeper sofa would be in a box, it would need to be unpacked, and then certain components would need to be assembled.Not true! When they unloaded the piece from the truck, it was all in one piece, simply wrapped in plastic. (I took a pic of them rolling it up my walkway.) They then rolled it literally EIGHT (8) feet into the office, took off the plastic, and done! No unpacking and NO ASSEMBLY of any sleeper parts. As I had initially told the saleswoman, I can save that $180 and bring it in with a neighbor, but she provided said inaccurate info that steered me to not go with the Free Delivery option.Bottom Line: I do not like being BS’d!
Angie Thompson
Oct 03, 2022
I had a amazing experience working with Amber. She was so helpful, kind and patient. She went above and beyond to make this an easy and enjoyable experience. I had to make changes after I placed my order and she took the time to help me look at design layout options and what was in stock vs back ordered options. Overall, if you are in the market for furniture, ask for Amber. She is truly amazing!
Ken Willis
Sep 28, 2022
Sooooo OVERPRICED! I bought a tempurpedic mattress here a few years ago & was blessed that it was on super sale & I absolutely love my tempurpedic & would not trade it for any other wannabe tempur-foam-type-mattress. I walked through the store & was looking for a tv stand & the one I was interested in had scratches all over the top of the wood & from far it looked nice & quality built but was cheap finish on it & wood was of terrible quality as it scratched very easily & again super overpriced on literally everything! Go to AFW if you want same quality for a reasonable price. 👍👍🤓
Pat Deluna
Sep 28, 2022
This place has a great customer service. Esai is very helpful and patient. He provided us help and assistance without interrupting our experience. Has a great attitude.
DeAundra Adams
Sep 28, 2022
I absolutely love this Ashley Homestore! I just moved to AZ from MA and they had everything I was looking for. With even more amazing prices. I'm sure the whole staff is great but request ESAI! He went out of his way to let me take my time. No pushy sales. Just 100% genuinely Great Customer Service. Esai even recommend some great places to visit. He didn't let me pick just anything but encouraged me to only look at pieces that I loved. I'm working on one room at a time. So, I'll be going back soon. Hope to see you there...😁
Richard Sharp
Sep 26, 2022
Esai was awesome. Super helpful with everything. We liked something our wallet didn't, and he was able to help make things work. Give him a raise.
Nicole Hultgren
Sep 25, 2022
Katie was really friendly! Answered all our questions and helped us find what would work.
Bob Mulvania
Sep 24, 2022
Always fast and friendly
Leah Rago
Sep 21, 2022
Esai was a pleasure to work with while I selected a sectional for my living room. He was informative without any pressure to buy. He made the process easy.
Rubina Ramesh
Sep 16, 2022
I bought a dining table 2 years back. From the day I bought it nails have been falling off from the chairs and the wooden leg rest breaks whenever you sit on a chair and put your leg on them. The bench that came with the dining table is rickety. I have called them up from day one begging them to change. They only send me leg rests saying the rest of the set they cannot do anything about. One guy did come to look into it and said that he can only change the leg rest. Today I have got rid of the table and it pains to give almost 2k dollars like that. Be very careful with what you buy from this store. They refuse to entertain any complains and it turns out to be a huge loss of money. I have sworn never to buy any more furniture from them. I am not angry that the set was rickety. It happens. But the attitude of the customer care people and the way they refused to help. This could have been avoided and I don't have that kind of money to throw it away.
Joelle Chris
Sep 11, 2022
Michelle is helpful and delightful to work with.
Chris Renshaw
Aug 11, 2022
They seem to have a vast collection (+1 star), but I was quite disappointed in this location for the following reasons:1. They wouldn't let us buy just the sofa we wanted. We had to purchase the sofa, the rug, the lamp, the side table, etc. Their prices are super inflated and having to buy all the extras bumped the cost even higher2. Delivery was not available so we had to find a truck and rent a trailer. When we got there we were told their warehouse guy was off today so we had to disassemble the couch ourselves and carry it out on our own. The manager was kind enough to bring us a dolly but didn't help at all. We had to move their other furniture out of the way to get it out.All in all, a disappointing experience and we won't be shopping there again.
Julie DePalma
Aug 09, 2022
Wasn’t impressed with the layout or the inventory in the store. Went to Ashley’s looking for a queen bed for my 17 year old daughter. We were very disappointed with the inventory.I’ve bought many furniture items from Ashley’s in the past, but not this time.
Connie George
Jul 25, 2022
Visited the store yesterday. Felt like we were prey being stalked by a hungry vulture. Could not stop and look at something without the salesman literally running over. We told him many times that at this point we were just looking. We will not be back!
First Last
Jul 02, 2022
Jordan was awesome and really helped us out today. We felt welcome the moment we came in and never pressured. Jordan was able to offer some suggestions that matched what we were looking for -- this made things a lot easier considering the huge selection in the store.We found what we needed and the process was seamless. We were in and out in under an hour :) Thanks Jordan!
Brenda Lafko
Jun 29, 2022
Back in March 2022 we ordered a bedroom set. The salesman (Wentler) was great. We had to move June 1st and had gone in to cancel our order as our furniture still had not come. They told us our furniture would be there before we moved except for the nightstands and those could be delivered to us via UPS or FedEx as now we are 3 hrs away from this store. When the nightstands showed up to our house the boxes were in perfect shape. We opened the boxes and the nightstand was damaged. We contacted customer service number and sent them photos and a few days later we were contacted by customer service by a lady named Jamaica. At that time she said they would replace the damaged nightstand however we would have to take it back to the store we purchased it from. When she was told the store was 3 hrs away from us she said we chose to save them sent by UPS. I told her we were not given a choice and wanted to speak with supervisor. After being placed on hold for several mins, I was told the supervisor whose name was Sabrina was to busy to talk with me, and that they would send an email to the Gilbert store about the damaged nightstand. The very next day I called the Gilbert store and spoke with London Hamblin (she was very great to work with). We were advised that we cannot take it back to store but had to go to warehouse in Phx and take it back there. We could not take to other stores which are only 1 hour and a half away because they are franchise not corporate. We asked if we could get a refund on the delivery and setup that we paid for because we did all the set up. She told us unfortunately she couldn't but could give us a credit. The credit was only for that store which does not do us any good as we live 3 hrs away. We took the damaged nightstand to the warehouse in Phoenix and got a new one but we had to pay for gas getting there and back. And we all know how expensive gas is. Customer service for this company is awful.
Rick Schaffer
Jun 14, 2022
Mary is wonderful. She's the reason we continue to shop at Ashley!
Kyle Cassidy
Jun 14, 2022
It's been two months and I still haven't received any of my order. I've reached out three times to their support channel. Each time they tell me to give them 4 business days and they'll get back to me. I've never heard back from them. I could not recommend Ashley less. Absolutely terrible.
McKenna Ismond
Jun 13, 2022
Aaron was attentive to our needs without hovering and answered all of our questions. The process was easy and we'd shop at Ashley with Aaron again.
Frank Alcaraz
Jun 13, 2022
Thank you Jordan! Appreciate the patience and help today in selecting our dining table. You made it too easy!
Nacho Prerrogativa
Jun 06, 2022
If I could give ZERO STARS, I would. This company sells things they don't actually have in stock. They are dishonest and have seriously shady business practices. Purchased a bed in Feb 2022. Was told delivery would be delayed until the end of March, then April, then May, now its June. Trying to get in touch with their "customer service" proved a bit challenging. Every time I've called I am put on hold and told there are 40-50 calls ahead of me. This is how they force you to talk to them via text. Then they don't respond to you.If you check their facebook page you can see how people REALLY feel about them. Their customer service is awful. Never seen a rating UNDER 1 percent before that!I will be contacting the better business bureau and filing a complaint.
Sheri and Del Terry
May 27, 2022
Amber was great. We came into the store to purchase one occasional and left after purchasing two.
Rajesh Kumar
May 23, 2022
Worst customer experience. I had ordered a bed 2 months in advance confirming with the sales guy Masoud that it will be delivered on time since it was orderd well in advance. When I checked the status after 2 months they said it’s further delayed by 1 month with no guarantee of delivery. They didn’t do anything to compensate this. Eventually, I cancelled the order and ordered a new bed from living space.
Rakan Mufleh
May 19, 2022
We got a helpful agent (Mary) nice & freindly and rayan the manager very helpful with a smile (but doesnt give much discounts) very good customer service
Renee Parker
May 14, 2022
The delivery left my house a disaster. I left a review that they called on, promised to follow up and never did. No care given as walls were marked up and they pushed furniture across a hardwood floor.
Melisa Hasan
May 04, 2022
They sentme a move in special coupon that does not expire until 05/09/2022 and they refused to honor the 30% off.
Ed Bazzy
May 04, 2022
Biggest mistake shopping at Ashley's. Horrible experience, waited for deliveries that never materialize, canceled everything, got my money back
Bonnie Prosa
Apr 28, 2022
Extremely disappointed. We purchased extended warranty on house full of furniture we purchased 2 years ago when we moved here. The warranty cost us ,$600. Now two of our dresser drawers are not closing properly so filed a claim with the extended warranty people and was promptly told that these repairs were not covered. Requested a refund on warranty and was refused. Too bad that their furniture falls apart in 2 years.
Tim Prosa
Apr 28, 2022
Spent over 7k on new furniture april 2020, purchased extended warranty for $600.00. 2 Dresser drawers do not close properly was told not covered under the warranty. DO NOT PURCHASE EXTENDED WARRANTY WITH THIS COMPANY!
Ken Offricht
Apr 28, 2022
Buyer Beware!!!!Online prices are far lower than in-store prices. I bought a couch for just under $1200 that sells for $744 on the ashley furniture dot com site.Called the store to price match. 45 minutes later they informed me they could price match but HAD to include furniture protection add on in order to do so.I asked them to cancel the order, and they did.I ordered the item online, and it's due to arrive the same day as the in-store order.Used car salespeople at best.
Mark Terrill
Apr 24, 2022
Nice place, great selection
eddie lewis
Apr 15, 2022
We had a wonderful experience purchasing a mattress today. Scott Fouts was very patience, kind, and knowledgeable about what we wanted. We are happy we went to Ashley today instead of the other store we had in mind.We remembered that when Ashley had a store in Tempe, we purchased most of our furniture there and so did our two sons.Thanks for great service.
Kier Miko Gollon
Apr 13, 2022
Absolutely only buy furniture here if they are IN STOCK.Worst experience buying furniture ever. I bought a bedroom set on Feb 2022, come Apr 2022 and still no updates. I texted/called my sales representative and he has NOT replied to me at all. It has been 10 days now at the time of writing this. I can even see that he read the messages.So I went to their website and asked for chat support to do a partial delivery because some of the pieces are available, they told me the delivery team will be in contact in 24-48 hours. Week later, no call.The lack of communication is incredibly disappointing. Literally no updates or anything. So again, I do NOT recommend buying from here unless they have the item in stock.
Sal Saldana
Apr 11, 2022
You can look at the furniture but they are 12 weeks out if want to buy something they might have something's available but slim Pickens
Sher Cortez
Apr 05, 2022
In October 2021, purchased a dining room set. I was told during the time of purchase delivery would be 8 to 10 weeks. This past Sunday April, 2022 I cancelled my order with them. I am extremely disappointed with this store and will absolutely never shop with them ever again. I purchased a sofa from Living Spaces and a mattress from Bob's Discount furniture and all arrived on time when they said it would. Ashley made no attempt to keep me updated on delivery. I had to contact them and wait an unreasonable amount of time for info.6 months to wait for what I paid money for is absolutely unacceptable. Again, I will never do business with this company again!!
Phaedra Culley
Mar 29, 2022
Great service, but didn't have what we were looking for.
Peggy Powell
Mar 22, 2022
I was pleasantly greeted as I entered the store with notification that there qas a 50% off of everything in the store!! Who wouldn't be thrilled to hear that ? Along with an additional 10 %!I was allowed to walk about to look however, was asked at good timely intervals if I needed anything or how was my browsing going? I never felt pressured but knew I had someone to ask questions of if I had them as perusing the store. Made for a very pleasant experience. And I found some new treasures to bring home with me. Thank you Don for your wonderful customer service!
kandiss
Mar 22, 2022
Worst experience buying furniture ever. I purchased items December 2021 and was told some of the items would not be in until after May 2022, so I asked to cancel the order except one item that was in stock. I was told I would be getting a confirmation email and five days later I had to call back because I never got a confirmation. When I finally got through to someone they said they saw the case was open but no one ever closed it and then I was hung up on, to which I had to call and get in line again. Trying to get ahold of anyone at the physical store, online, or via their customer service is horrible. When I say I’ve been hung up on each time I tried to call, it’s not an exaggeration. When you call you’re always 100th in line to get to someone, and the customer chat bot is automated and no help either. Also with delivery, I was called by two separate people one of which was laughing when I answered the phone to tell me I can’t schedule a timeframe of delivery, that it’s through their computer. I asked if I could please schedule a time rather than wait for a supposed text or email, but they told me that’s not their job. Seriously disappointed with this entire process. Just buy from Costco, they have better customer service and delivery options.
Mike Shaughnessey
Mar 03, 2022
Nice store with a good variety of furniture. Store rep was helpful but didn't follow up with us on what was available in the store.
Lauren Gregor
Feb 28, 2022
Great experience. No problems at all and the whole process was super quick. The quickest furniture buying experience I have ever experienced.
J
Feb 27, 2022
Awesome customer service! Marcia C. was very helpful in getting all the things I needed ordered! Would definitely recommend this store!
Mark Poirier
Feb 26, 2022
Ask for Marcia C., she did an amazing job and was very patient with me as I made a decision on my new couch. Their sales are great and their delivery team was on time plus they were great in setting it up.I was so happy with last months purchase, I went to see Marcia today to get a new mattress/box spring.
Judy Paulson
Feb 17, 2022
“AWFUL” in the process of building a home. Towards the end of January I was called to say my furniture was in and they would like to set up a delivery. I told them that my house was not completed yet but would be completed by the end of February. Called actually today a.m. to schedule a delivery ASAP and was told all my furniture is on backorder. Soonest date on table chairs ordered March 3, one couch March 8, in my kitchen table 1st part of May. I am moving into my home next week and now do not have any furniture. I do not understand this especially since I have been in communication with Ashley. When talking with a delivery representative this morning I asked her how could they have all my furniture at the end of January and now they don’t have any of it and she actually hung up on me. Went down to the store in Gilbert they spoke with me Said they’d send a text to the warehouse and would call me back. Needless to say I am livid with Ashley furniture
Allison Behlke
Feb 14, 2022
So overly priced even if the tag says “sale”. Found all the same items I was looking at at American Furniture Warehouse.
ShortyT
Feb 13, 2022
Lots of options found what I wanted but was not able to get assistance
UniqueCreations
Feb 10, 2022
This place has reps that lie and a customer service department which is appalling. Paid cash in august for a sofa set and still waiting for one piece. We were told on multilabel occasions that it is going to be delivered and pushed back even a rebate to be offered by the store and NO ONE from the store has reached out. Once again the delivery date is pushed out for a 5th time. We were told when we paid that they had the entire set in their warehouse. DO NOT GO TO THIS STORE! We will never be buying from them again.
Stojce Milosevski
Jan 30, 2022
Awful customer service, sold us 3 items that were “in stock” called to see when can we pick them up, told us they are now back ordered and new date is January 28th, after trying to call them 3 times, surprise surprise the items are now backordered until late March. Talked to a store employee tells us “ not sure I can do anything” I’ll have a manager call you. It’s been 2 hours and nothing!
Shannon Miller
Jan 30, 2022
Kathryn was Amazing from the time we first came in to the final sale.She is definitely an asset to your team. She is Honest, receptive of peoples thoughts and then helping us in our design decision. She is so friendly and NOT pushy at all.
Tee Ti
Jan 27, 2022
Our first purchase at Ashley was a nightmare. Bought this sofa with Ottoman and charged us shipping. They delivered a wrong Ottoman and upon asking they said our order was taken wrong. After that phone call a case was created and then another lady called us after a couple of days and asked us to contact our store to place our order. To my surprise the order was still not corrected and I received another call after weeks asking me for the pickup of Ottoman. After reminding them of the shipping charges they gave us new delivery date after a month. We still do not have the Ottoman.They made this purchase very hard for us. According to the sale a gift card was supposed to arrive in mail which never came. My living room is just messed up because of Ashley. I will never buy again at Ashely. Bye for ever.
Carol Tracy
Jan 24, 2022
Angela was great to work with and no high pressure. She answered our questions and showed us every style of furniture sets that met our specifications, and also helped us plan our living room furniture layout. Took us 2 trips to make up our minds and happy with our decision.
Nicolas Camargo
Jan 24, 2022
Can't stand this store. The salespeople are pushy and the manager is a grouch. The manager alone made me never want to visit again. Also pro-tip, Ashley wholesales all their furniture to a million other vendors, you can probably find what you're looking for at a fraction of their price elsewhere which is what we did on an expensive ashley branded couch we wanted.
Steven ENDGAME Z
Jan 18, 2022
Whether it’s in store or online, don’t expect to get all your furniture in one go. Yes stuff is back ordered but they provide a date that is not true and they call you to go pick up stuff you paid to have delivered.Salesmen are great and nice people though, and did enjoy our experience in store. As far as their logistics it’s seriously lacking and in need of improvement.Don’t go here if you need your furniture immediately
Zac Currier
Jan 18, 2022
Kathryn B. has always been super helpful! She’s helped us furnish 3 rooms in our new home. She has taken such good care to make sure my family is happy and comfortable. Ashley’s selection is fantastic, the pricing is on point, and we feel like we have a friend taking care of us there.
Laura Kwasnik
Jan 17, 2022
Scott and Mike were awesome.. thank you so much
Justin S
Jan 07, 2022
Was incorrectly charged 2x for my furniture without authorization to charge my card a second time (as this is witnessed in person at point of sale during transaction). I was hung up on the first time I expressed that I was charged twice. Lead time for out of stock items were shown to be 8-12 weeks. No word was given of change to delivery or lead time up until week twelve when I called them to find out it would be another 3-4 months, totally 6-7 months of total wait time. I canceled my order and am still attempting to get a refund. Do not recommend. The experience in store was worse than a used car dealership. Lots of negotiating, lots of having to threaten to walk out to get pricing somewhere in the ballpark of reasonable, but ultimately had to get a different sales person to get the deal we wanted (when they happened to walk by while we were waiting for feedback from the manager). Overall took 10 minutes to pick out furniture, another hour working with the sales team on pricing, and another 10-15 minutes to purchase something that will never be delivered.
Jbro
Dec 21, 2021
Don’t bother purchasing from Ashley unless you are getting a great price AND what you want is in stock. Otherwise they will take your money, meanwhile taking literally months to get you what you purchased. In my case, they are saying 4 months! And their customer service and delivery processes are equally as horrible. I won’t ever go back.
Diana DeSoto
Dec 12, 2021
They send me a coupon for 30% off to get me in the store then tell me I cant use the coupon because everything in the store is 50% off, but everything in the store is ALWAYS 50% off because it's a sales gimmick and you can only do 50% off if you spend another thousand on their bogus protection plan. What a racket, they're worse than car dealerships. Btw the coupon does not state that it cant be combined with any other offer, nothing but liars.. it's a shame because they have some decent peices.
Marilu R.
Dec 12, 2021
Great location, very attentive customer service experience. Even though I couldn't find what I needed he was very patient and thoroughly searched. Thank Joe Marquez, You deserve a raise! You provided the same service as if I had purchased thousands of dollars and that's the definition of Great Customer Service!
Sixthstrangers
Dec 06, 2021
Did not deliver the set as agreed. Purchased in store. It’s almost a month now without delivery. No calls or updates
Ben Andersen
Nov 27, 2021
Great service, our Sales attendant asked us what we wanted and showed us all the options for what we were looking for. The whole process was quick and efficient and we didn’t get fished and baited into buying anything else, nor was our attendant too pushy on getting us to buy the most expensive items. I would say Ashley’s is a great furniture store. It has all the styles your looking plus a focus on comfort. I would definitely shop Ashley’s again.
Jan Smith
Nov 24, 2021
In store customer service was great, but online customer service and general phone customer service leaves a lot to be desired. They are very slow to respond, have bad attitudes, and they hang up the phone on you (after you wait 3 hours for them to call you because you’re number 145 in line and then they don’t call you back).
Lisa Taylor
Nov 21, 2021
Jordan helped us through our sale as we mixed & matched what we liked on our own. He kept his offer to help open and checked on us, but let us browse on our own like we preferred to do.
paulene Jean-Baptiste
Nov 18, 2021
I was told I would receive my delivery on 11/23. I only ordered the items because I was told I would get them before thanksgiving. I received a call telling me the table would not arrive on time but my chairs were available but they delayed my entire order. I cared more about the chairs than the small patio table so I asked for a partial delivery. I was told it’s up to the warehouse if they would make a partial delivery. This is upsetting to me because this is a set I ordered for my pergola and I’m having a full house for thanksgiving and now I don’t have enough sits for people that wants to be outside. I would not have ordered it if I was told from the beginning that I would not get it on time.
Patricia Henry
Nov 12, 2021
Don Stubbs is an excellent Sales Representative, extremely professional. When we arrived at your store he greeted us in a very welcoming, and warm manner. Mr. Stubbs definitely meet the core competencies of a successful salesperson (passion, emotional intelligence, sales ability/problem solving).He understood that we recently moved to the area, and needed to furnish our home immediately. In addition, he is a good communicator/good listening skills/responded to our question/need(s). Moreover, he is knowledgeable of store merchandise.
ashley Gossman
Nov 08, 2021
This was our first time buying from Ashley and I don't think we will be back. My husband and I found a five-piece bed set that we both loved. Mary from the sales floor was helping us and told us that this particular set was in stock. We were excited because most furniture is on back stock right now. We ordered the bed set and right after I paid the system glitched and did not print out a receipt. Not a big deal. She instructed me to go up to the front desk to speak to her manager and he would print me a receipt. While speaking with the store manager he was going over everything she had it included in our order. He realized she missed the side rails, the most important piece that holds the headboard on the footboards together. I was frustrated because I just spent $4,000 on this bed set and asked him how much this particular piece would be. He apologized and told me that piece was out of stock and after I told him that I was reassured that everything was in stock he told me that the piece was originally $600 but he could sell it for $400 and throw in metal frames so I'm not sleeping on the floor. How nice. 48 hours after my purchase I got two emails letting me know that both orders would be delivered the following week. I was excited because I figured the side rails must have restocked right after I purchased it. On the day delivery, the delivery people told me I could refuse the metal frames as I didn't need them now because all the pieces were here. I was totally fine with that and was ready to send them back but as they were bringing everything in they realized they were missing a box that contained the drawers to my bed as well as all the bolts and hardware to put the bed together. I called customer service to ask where that box was and they said that that box was out of stock and would not be restocked until December 26th. The customer service agent was sympathetic and apologized but said that there was nothing she could do. So now I am sleeping on metal frames down lower than my bedside tables with my headboard footboard and all of my bed pieces leaning against my wall for the next month.
Andrew Loo
Nov 08, 2021
Pros:Fairly large selectionJust about every styleSales people are friendly and very talkativeSome items (rugs) are fairly priced, just a needle in a haystack search.Cons:Prices in store are really misleading …”sales” prices are faked.Discounts on in-store prices don’t align to their website prices.Inventory online is sometimes faster than in store orders.Prices on their website are completely different, sometimes higher/sometimes lower.$100 “gift card” offer was not honored. It says “receive a $100 gift card for walking into the store”. They told me “they’d lose money if they let me order an item & let me use the gift card in the promotion item”. It really made me feel like I walked into a car dealership.It’s basically demoted the gift card to promo code for a $100 off a full price item. I could buy a decorative pillow for “$80”. 😂 what a joke.False and sleezy marketing shouldn’t be supported.
Nyla Tarpley
Nov 07, 2021
Was helped right away even though they were busy. Got what I wanted and was done within 20 minutes
Maria Alvarez
Nov 05, 2021
Had everything I was looking for. Michael went above and beyond to help any way he could! New to the area and moving Into a new place and this couldn’t have been better. Thank you.
Jennifer Griffith
Nov 05, 2021
Nice store!
Mat Echols
Nov 02, 2021
Anthony (Tony) was our salesman at the Gilbert, AZ Homestore. We purchased a leather living room set that has a couch, love seat, recliner, two very nice lamp tables and finally a coffee/work combo. Anthony was very helpful and courteous. He is a good asset for Ashley's. We recommend Ashley,s for quality furniture. Be sure to ask for Anthony for a good shopping experience.
Dale Basham
Oct 25, 2021
fANTASTIC STORE AND SALES PEOPLE VERY KNOELEDGEABLE AND HELPFUL.pRICES VERY COMPETIVE.
Robert Baranello
Oct 20, 2021
Best Place to Shop for FurnitureAlso Best Place to Work !Amazing Upper Management!!!
Alberto Zuniga
Oct 18, 2021
(Translated by Google) good prices(Original)Buenos precios
Ruth Woods
Oct 12, 2021
The representative that assisted us very helpful and gave us our space to explore our options. We purchased a bed frame, and dining table. The process was smooth and customer service was excellent! Strongly recommend the Williams field and greenfield location!
steve anguiano
Oct 03, 2021
it was very good sale person was very nice she gave us lot of good tips on stuff we well daftly be back thank you
Eric Epperson
Oct 03, 2021
Do not purchase from this store without checking their prices online first. Our price tag went from $7k to $3k and then the products were still listed for cheaper on their website. Also, do not fall for the protection plan or paid delivery, both are free on the Ashley Homestore Website.
robin wisniewski
Oct 02, 2021
I had been trying to order furniture online at ashleys.com, it was a nightmare. I live in one state and am purchasing a second home in az. With Ashley you are not able to purchase furniture in one state and have it shipped to another. A store manager in my city hooked me up with a manager, Mike, at the gilbert store. Mike you were amazing. You ordered everything I needed. You were effortlessly helpful and nice. I have been an ashley customer for years. The experience I was having online, and the frustration of not being able to buy what I wanted in one state and have it delivered in a other, I was going to go somewhere else. Honestly, I really didn't want to though. Ashley had exactly what I wanted. So I thought I'd give it another shot. I am so glad I did.Kathryn, one of their sales people helped me, (along with mike) order a couch. This was a second contact. Kathryn was so nice and helpful as well. She was texting me pics and configurations for my couch. I want to say thank you to Mike L. And Kathryn for helping me furnish a whole house full of furniture for my out-of-state second home, and taking the stress out of itRobin w
Ronna Ambrosino
Sep 27, 2021
Masood was very knowledgeable and helpful! Great experience:-)
Tim Watt
Sep 26, 2021
Robbie did a great job helping me. He was friendly, knowledgeable and helpful. I was able to find what I was looking for within a short period of time and the purchasing transaction was quick and easy.
Kuros234
Sep 20, 2021
Ordered a rug in July. It has been 2 months and still don't have it. Wait time to call is 30 minutes
Jesse Jacobs
Sep 19, 2021
My family and I litetally couldn't walk in the door with out being "helped" by the nearest sales shark. There was no more "help" the moment I said I needed a part. Leaving this here to remind myself to not come back.
N Sol
Sep 16, 2021
Map1819 E Williams Field RdGilbert, AZ 85295Nita S.Apache Junction, AZ9/15/2021Would like to give 0 stars. Bought furniture there on July 18, 2021. A couch, chair and warrenty. I used $145.00 in visa gift cards I had and the rest on my Discover card. On July 21st we decided to cancel the furniture because something else came up. I went into the store to cancel. They refunded the amount that was put on Discover and said a check for the 145.00 would be sent to me in 7 to 10 days since it was a visa gift card. Well... I started calling at the beginning of August, which by the way is a horrible ordeal. I wish I kept a log of how long I have been on hold during all this, asking where the check was. Then I was told it could take 6 to 8 weeks. I waited a few weeks and called again. Now mind you each time I called i could never speak to the same person. I tried calling so many different numbers and spoke each time with someone different in all different departments but NEVER in finance. There is NO WAY to get a hold of that department. Each person said they would work on it, send e-mails to finance, send e -mails to corperate, etc.etc. So today I am told I have to go through the store who I called and said that oh it looks like a check is in progress...then gets back on the phone and said the money went back on the visa cards on 9-2-21! Don't know how that is possible. I have filed a complaint with the Attorney General and I am also going to file with BBB. Stay away from this furniture store. The customer service is horrible! They are crooks who have kept my money. I was told by others not to shop there and did not listen, well never again. There are plenty of other furniture stores that I will give my business to.Well guess what?? Yesterday, 9-15, 21 I called Ashley furniture AGAIN at the store location. Vee at the Gilbert store said that money was put back on your visa gift cards on 9-2-2! So i called visa and she was able to look up the cards by my nmae and last 4 of the cards and said the money was put back on them Aug 6th! Now mind you I spoke with someone on, 8-4, 8-6, 8-31, 9-2, 9-7, and 9-10. These dates do not include chats. NOT ONE of these said the money was put back on my cards. They all said they would check wilth finance to issue me a check. OMG this business if UNBELIEVABLE!!! STAY FAR AWAY. Go to AHF, Living spaces, or Red Rooster consignment shop. All have better service!
Joseph Milbert
Sep 14, 2021
We were there for a couple hours. It took about 25min to get a sales associate to help us. We were told that if we bought a certain type of mattress that they can give us a better deal on our furniture for our bedroom. They were able to save us quite a bit of money. Upon reviewing the paperwork I saw that there is a $300 delivery fee so I offered to pick up my own furniture. The sales manager said the only reason we got the deal we got was because it was all inclusive so he couldn’t offer me that price if I offered to pick up my own furniture. Needless to say this is a little frustrating. We spent $6500 in furniture even after discounts and just expected a little better service.
Bryce Hays
Sep 08, 2021
Great sale for the holiday. Also our Sales Associate Kathryn Buck was outstanding! Very knowledgeable, professional, helpful and friendly. We have purchased from Ashley's before and keep coming back for the value and service.
Erin De La Torre
Sep 07, 2021
Sales woman, Courtney, was very helpful and knowledgeable, making our shopping experience easy and stress free. My husband and I ended up buying 4 pieces for our living room during their labor day sale and are really looking forward to having them delivered! Would absolutely recommend shopping here.
Debby S
Sep 06, 2021
The people were nice. Store was clean. But they sold me furniture that delivery has already been re-scheduled for 3 weeks later then planed, which was already 3 weeks after purchase. So make sure you can wait months before you get the furniture
k b
Sep 04, 2021
after my recommendations from my brother, I visited Ashley Furniture, San Tan today and got the amazing service from Cathering and Mike, they helped us buying the furniture, although we were going to compare at other stores in case but there was no reason to do after visiting the store and getting amazing service! I would highly recommend this store and work with these sales people.
Barb Treinen
Sep 03, 2021
It was a great experience! Angela Burk Uail was so helpful & so patient!
Sss Ssss
Aug 31, 2021
Rude & bad customer service.
Matthew Oliver
Aug 27, 2021
Was friendly easy experience here. Listen to our needs and wants. Made sure what we wanted would be available when they say and not like other places . Easy transaction from beginning to end
Charles Weinert
Aug 24, 2021
They have some nice furniture but it's not organized well by types of furniture. As an example desk were scattered throughout the entire store instead of being in one area
MaryAnn Steeves
Aug 22, 2021
Patient , friendly and efficient!
Laura W
Aug 16, 2021
We went in knowing what we were looking for. With that said, we wanted to browse with leisure. The guy at the front was politely insistent that if we found something to see him out. We had no less than 5 pairs of eyes fixed on us the entire time. (Not comfy) We ended up finding something and sought out the original guy because we are kind customers.Ashley should reformat their commission structure. As a customer, we felt stalked.As far as delivery goes- the guys arrived on time but they unpacked the wrong thing. When they got to ours, of our items were damaged in several places. The delivery person hurried out the door without taking a good report.We were told someone would contact us about the damage. That didn’t happen. I sent in an online inquiry 4 days ago- no response. I don’t anticipate getting a response at this point, which means we have to accept their poor quality.Won’t shop here again.
Tom Mobley
Aug 15, 2021
Nothing in stock we wanted
Kyron Decker
Aug 09, 2021
Great buying experience with no pressure from the salesperson. The pricing was explained well and the salesperson followed up when needed and even provided a tape measure. I was pleased with the level of customer service that I received.
Todd Daskal
Aug 07, 2021
You have to assemble the furniture
Stephanie DePinto
Aug 06, 2021
Terrible customer service. I have been waiting for a refund of my returned product since May 2021. (The delivery date changed one month after the order from 1 month to 3 months and I needed a sofa.) I have called several times and have waited for 45 minutes +, get hung up on, or transferred to the wrong store. July 14 the substitute manager said a check would be in the mail that’s day. No check received. Called store a couple of weeks later and asked to speak with the manager and they said he wasn’t available. I said I’ll hold. His name is Ryan and he’s NOT helpful. I asked for alternatives and what else could be done but he said it’s corporate. He said he would have a corporate manager call me back. Nobody has ever called me back. I even emailed the district manager and he hasn’t replied.In case you make the decision to go, the extended warranty calls are all patched into the same call center with long wait times. If you like to waste your time on hold then the warranty is for you!I do NOT recommend this store, there are many other furniture stores and web sites with the same brand of furniture and other options where you can actually get your money refunded if the delivery time is extended.
Dana Nava
Aug 03, 2021
The store is nice. I’m still waiting for my delivery. They didn’t tell me that for Florence they have a specific delivery day, Thursday. I was able to get the day off for work, but it would have been nice to know before, because we probably would have looked at another store that had weekend delivery. I also double checked the prices online for the furniture I purchased in store and online the prices are cheaper, so I showed the sales associate and he lowered the prices. So double check prices online, otherwise you will be over charged in store. I also purchased a bed frame for my daughters room online and for the past 2 weeks they have been taking the money out and putting it back into my account. I can’t get a direct answer on when I’m receiving my purchase, only the answer that it is a specialty item and they have to contact the warehouse and they will contact me. I’ve requested for a refund on that purchase. Im hoping everything goes smoothly with my delivery & no issues. I will update then. In the future, I won’t do business with Ashley.
Shae Melle
Jul 31, 2021
Never buying from this place again. Horrible service and a horrible company.
Andres Herrera
Jul 26, 2021
Quick, easy, and saved so much money, over 50% from the sale. We had just come from other stores and couldn't believe the price! Thank you Ashley!
Louis Rivard
Jul 25, 2021
The store manager did not want to match the price unless extended warranty was bought.The store manager Would not honor the free delivery and tried to charge $170 for delivery.Store would not honor the 10% discount advertised for new customer..The store manager tried to switch to another sectional.total disrespect for the customer even showed were everything was advertised he didn't even care..
Chanara Astle
Jul 16, 2021
Amazing customer service!
Pastor Mark Farley
Jul 13, 2021
Best Furniture experience ever!!! They listened to us, did not sell us but helped us to find not only the perfect bed for our needs but also the best living room sectional! They listen, help, support, and teach! NO SELLING!!!Thank you ASHLEY FURNITURE
Nancy Gregg
Jul 12, 2021
wowser was very impressed ordered furniture was delivered as promised and no damage to furniture!
Lorrierogers51 Rogers
Jul 09, 2021
I paid 100.00 warranty on power lift chair. Its been 7 months trying grt replacement motor chair. Ashley home store can't get replacement motor. Left customer hanging said not able get replacement motor. NEVER BUY FROM THIS STORE EVER
William Johnson
Jul 08, 2021
Great store. Navid was amazing.
Hieu Ngo
Jun 30, 2021
Packaged to the rim good luck walking around. An advise to the manager the more cluster your store the less likely people buy! I went in and couldn't walk around comfortablely without hitting something on the way. Why do you have to pack every freaking item in your store. Give it some space so people could imagine it in thier house ....
Mai Nguyen
Jun 29, 2021
Very nice store with lots great furniture choices. This will be our go to store in the future. Avoid online furniture stores at all costs. They’re not worth it.
Randy Sperry
Jun 28, 2021
Scott was great to work with. He was patient and not pushyWe appreciate how well the transaction went
Diana Purcell
Jun 28, 2021
They have a really large selection of furniture with good prices, and none of the sales people followed us around.
Laura Lavender
Jun 28, 2021
Kathryn was amazing to work with! She was so helpful and made sure we knew for sure we wanted our pieces. Thanks, Kathryn!
Judy Kauffman
Jun 25, 2021
Pleasantly surprised. Attractive showroom with some stylish options
Greg Barkus
Jun 19, 2021
Nice selection, professional and courteous staff and great pricing! Great experience!
Nancy Machera
Jun 14, 2021
This store is a scam and unprofessional in all levels. You will never receive your purchased order!! I made a purchase in November 2020 and I haven’t received until now. I was expecting my delivery in two days time but Today I received a call that have to wait for 8-12 weeks!! The audacity !! This is not acceptable. Buy at your own risk. SCAM
Michell Warren
Jun 14, 2021
Sam was fantastic, we were able to walk in and get exactly what we were looking for, friendly service,, great selections and super prices.
Jill Rother
Jun 11, 2021
The sales lady was very nice but super slow and trying to sell us on the furniture protection plan when we repeatedly didn’t want it.
James Amy
Jun 08, 2021
I found a bedroom set I liked online so I went in the store to purchase it thinking it would be easier. The sales guy added a protection plan without asking me. Then I find out they do not stock any furniture in that location the warehouse is in Phoenix so you cannot just bring a truck and pick anything up that day unless you want to drive to Phoenix and if there is any issues you have to return it to that phoenix location so they rope you into paying for shipping. One item I ordered was on back order they estimated May 25th to get it back in stock. When the bed and nightstand arrived they delivery guys said they sent the wrong hardware so I had to wait over a week for them to mail the correct hardware then I had to put the bed together myself or wait to schedule someone to put it together. May 25th hit I get a call saying the new estimated in stock date is June 17th. I got another call a couple of days ago on a Sunday saying they had an update and to call. When I called the number provided right after they called me they said they were closed. I tried calling the next day and I was on hold for over 20min and had to hang up to do something. I tried the online chat and they could not help me they gave me another number to call when I called I was on hold for 18min then it went straight to a survey and they hung up.
Tanya Caruso
Jun 02, 2021
I've purchased several items at this store and found good prices, quality, and friendly associates. Thank you.
Skip Bargman
May 26, 2021
Good service by a nice young man. Knew the product and made the purchase very easy.
Joe Haala
May 19, 2021
Overall A+ experience
Colten Gentry
May 17, 2021
We went to a couple different locations, and the Gilbert store is the best! Navid and Ryan helped us out a ton and got us out the door with a smokin' deal. Definitely come to this location, these guys will get you out the door with exactly what you want for a great price.
Jason Penley
May 08, 2021
Furniture is nice, found a dining table set we really liked, added some other furniture and a table to it. Salesman tried to dou le the price of the chairs that are sold in sets of two claiming that was the per chair price. I showed him online that the regular price was for a set of two, he still tried to lie about it. So we are buying ONLINE for $1000 less than in the store. So go look in the store, find what you want and buy it online.
Lori Handman
May 02, 2021
My review is based on their prices they are running specials of 50% off of regular prices in marking them up to make it look like there actually running a special .I looked at a couch they said they sold for $5000 they never have $5000 couches unless they're leather double power recliner I'm just not buying it they say their sale prices 2500 I know for sure that that was the original price and there this making it look like there having a sale it's called fraud
Randon Olsen
Apr 29, 2021
Kathryn Buck was above and beyond AMAZING. She took her time with us, she was thorough in her explanations, she was creative in finding inventory and most of all got us fantastic deals on prices. We are loyal customers from now on!
Kelsey Keegan
Apr 28, 2021
This store provided the best experience! Ronna was so knowledgeable and helpful, her patience never made me feel rushed or pressured. Brian was very welcoming and made me feel like he had my best interest in mind. I will definitely be returning as I furnish my new home over the next few months!
Annette Ramos
Apr 26, 2021
I was immediately greeted at the door welcoming me into the store and if I was looking for anything specific. I was hesitant to state that I was specifically looking for a couch and stools as many times I would then be whisked away and pressured to look at things that did not appeal to me for the sake of a sale. However, this was not the case. Mary nodded and gave me a layout of the store and so that I could focus my search. I appreciated that I was allowed to browse on my own with no "eagles hovering over me." So, when I decided on what i wanted and/or had questions, I looked for Mary! She was knowledge, helpful, and very engaging!
Shana Kelley
Apr 26, 2021
Love this store. Sales person was super nice a didn't attack or stalk you. Excited to get our furniture. Ends up being fair pricing as the manager worked on the total as we were paying cash. Only real complaint thus far is we have to wait 8-12 weeks for delivery. That’s going to make it rough for us to wait. 🤷♀️ But not the fault of their own…COVID…😡
Kedar Ghimire
Apr 22, 2021
Avoid this location. Total scam !!I bought my full set of bedrooms and living room furniture in Dec 2020 and it's 6 months today and they still don't have ETA on when items will arrive.All they care is you pay the invoice, they promise to deliver by 2 months but it never happens and it just goes downhill after that.Avoid this store unless you want to spend hours with customer service and multiple visits to store.
michelle
Apr 15, 2021
I had a sales associate who said she was fairly new. Everytime I had a question about something she had to ask someone else, it got confusing. I purchased a bed and a base. There was a price on the bed and I asked the associate if this price includes everything that we see, of course she asked someone else and they both agreed, yes this is the price for what we are seeing. I purchased the bed and it arrived today. Bed was Inspected for damages, everything looked good. Later we went to try the bed and notice it only had the up and down feature. All the features the sales associate said was included was not there. I called the store and spoke to her. She said I only paid for the basic base. She tried telling me that's what I asked for. I know I didn't ask for the basic base. I asked if the price is for everything we see. She also asked if I Inspected the bed when it arrived, it was Inspected for damage. She told me there was no refunds, once you sign for it, it's yours. I tried telling her this is not what I wanted. She said a manager will call me back in a couple hours. Never received a call. Tried calling back. They left me on hold. Worst experience I had.When they delivered they left the trash in the room. Drivers don't speak very good English but held out his hand and said money. He was told it was already paid for. He said tip. Sales associates are nice until they make a sale.
Diane Drew
Apr 11, 2021
Esai was wonderful to work with, don't like your charges for warranty as he told me it wasn't a choice.Also your coupons are confusing and miss leading
Asheli Blackburn
Apr 11, 2021
Save your time and money and go to AFW. If you do buy from Ashley, purchase online because the prices are significantly lower. My husband and I went into to look at a set they had that we reviewed online. Loved it in person so the sales lady looked it up. (I will agree with most reviews, they definitely hover and pressure you to buy). The price there was more than doubled the price online. She did have a manager (wish I could have remembered his name) come to override the price but he said, "I will only give you the online price if you purchase the 5 year warranty." Um no thanks, I can order it myself online without the warranty. He was very rude when I asked him questions and talked to me in a demeaning manner. We left and went straight back to AFW where our experience was completely opposite.
Brianna Malmborg
Apr 10, 2021
I have purchased from this store twice now, back in September and then this past week. The prices are decent, the store itself is fantastic to wander through and check out furniture. Unfortunately, the sales associates are VERY hit or miss. They are either wonderfully helpful, or you have to explain what you're looking for (and have two other associates explain it as well) before it finally clicks for them, and even then it will be a drawn out process where you have to keep confirming that yes, that is in fact what you want to order.
Hydrashark
Apr 10, 2021
Helpful, patient and fair
T Myers
Apr 09, 2021
Our sales associate Kathryn B. was wonderful. We shopped for quite a while, trying to find the right pieces, making changes and adjustments, and yet she was so patient, positive, and helpful from start to finish. We were especially excited that the prices were so great. Definitely very pleased with our shopping experience. We can't wait for the furniture to arrive!
Julie Elizabeth
Apr 03, 2021
Average quality furniture. Our deliver order was wrong and it took a few tries to get it correct. Satisfied with our new guest room furniture.
Cody Feldman
Mar 30, 2021
Staff follows and trys to sell everything, wayy over priced, just go to American Furniture Warehouse it's way cheaper
Gary Whitlock
Mar 27, 2021
My wife and I met with Kathryn Buck, sales associate at Ashley Home Store. Kathryn is great! She took time to make sure that she understood our needs and “style” in order to show us various pieces of furniture that we really liked. There was absolutely no pressure sales tactics like we had experienced at other stores. We will always work with Kathryn for our furnishing needs.
Richard Squicc
Mar 20, 2021
Lot of good choices. No comparison in pricing for warranty and delivery charges with American Furniture Warehouse, they have none. Save almost $1000 and you don't have to wait 8 to 10 weeks for the leather couch in the photo. AFW has it for less cost. Zero-interest financing is good until you go for a second year, then the sale price is reduced. 🤨
B
Mar 18, 2021
Good and quick service 👍
Helen Athey
Mar 12, 2021
I was able to find 2 'tall' chairs for sitting at my kitchen counter. While not super close in wood finish, they're not going to be that close to furniture in other woods, but the style is similar. Even though the saleswoman from whom I'd bought my living room furniture and rug was not there the day I visited, the salesman entered her employee number on the order, so she could get the commission. I received notices regularly about the progress toward delivery, and the chairs were delivered even before the delivery 'window'; fortunately, I hadn't gone out to do errands in the morning, as I'd planned. I sat on one of the chairs at my counter; just the right height.
SLaskarides
Mar 11, 2021
Great service. Thank you.
Jay Miller
Mar 06, 2021
They have the worst customer service I have ever experienced. We purchased a king bedroom set in Dec. 2020, complete with 2 nightstands, bed, dresser, mirror, and 5 drawer chest. We were told the nightstands were in stock, but everything else was due to arrive January 28th. We were told they would call us then to schedule delivery of the remaining pieces. So we took delivery of the nightstands and waited until the end of January for the rest of the set. On February 4th, when nobody called us, I called to ask about the rest of the set. I was told everything was expected to arrive on February 20th and again they would call me to setup delivery at that time. On February 28th we went into the store to find out what was going on sibce again, we did not receive any calls. We were told the dresser and chest were in stock, but the bed was not expected to arrive until March 20th. So, I asked if we could at least have the dresser and chest delivered while we waited for the bed. Delivery of the dresser and chest was scheduled for March 2nd. When the delivery showed up, the chest was broken. So I took delivery if the dresser, and was told someone would call me the next day to reschedule the delivery of a different chest. They never called, so I called the store 3 days later and asked to speak to the store manager. He apparently does not work Thursdays or Fridays. We purchased the set in December, and in March they still have only delivered half of the pieces. So I asked them to cancel my order completely and to come pick up the pieces they had managed to deliver. The customer service person on the phone did not even ask why I was canceling, or attempt in any way to try to fix any issue. I told her I wanted to cancel my order and have the other pieces picked up, and she simply said "okay, what's the phone number for the order?". She informed me someone would call within 24 hours to schedule picking up the pieces they had delivered. That was two days ago, and no calls yet.If they do not have what you want in stock, do NOT purchase from this store. There is no way of knowing if or when you will ever receive what you paid for.
Timothy Collier
Mar 05, 2021
You must have to be RUDE to work here. Been in there twice and both times the sales people were rude. Just order the same stuff online much cheaper. Dont waste your time here.
Sherry Lopes
Mar 05, 2021
The store was nice as well as the sales staff, but they didn't have what we needed.
Jordan Aranjo
Feb 24, 2021
Unbelievably poor customer service. I originally went to the Tempe store to purchase a couch but no one would help us (which should have told us to go with a different company) but my boyfriend and I were set on a sectional we had seen there so we gave this location a chance. We went in and were immediately greeted by Kathryn. We told her which couch we wanted and she did the schmoozing thing that we weren’t interested in but it was still a nice change from the complete lack of service from Tempe so whatever we went along. Kathryn went to check and see if the couch was still available & about 15 min later found my boyfriend and I in the show room and exclaimed “the couch is in stock but 9 people are pulling at it so we should order it right now!” Obviously a sales tactic but it’s what we had come in for so we were like “ok let’s order.” We were told it was in stock and could be delivered that Thursday (we ordered on a Monday). My bf and I both work retail jobs so that didn’t work for us and pushed it back to The following week. Well the Monday before comes along and all of the sudden we find out the couch has been on back order the entire time. I called this location that Monday to express my frustrations and was made to leave a voicemail with the promise that someone would get back to me within 48 hours and no one did so I had my boyfriend call and they immediately talked to him. We still wanted the couch but because we felt mislead and taken advantage of we wanted our delivery fee refunded. This location refused and says a $25 gift card was “more than the cost of delivery” and “all they could do.” (Delivery is $119, like do they think we cannot read a receipt?) They insisted that delivery dates were “estimates.” This is untrue. I have shopped Ashely (my entire family has) for many years. We cancelled our order completely, and I am closing my Ashley credit card and will absolutely never shop at any Ashley location again. Just because my boyfriend and I look young and naive doesn’t mean we are and that you can take advantage. I will never recommend this company again. Y’all must be making complete bank if you wanna lose out on $1000 and loyal customer instead of just refunding a delivery fee?
Maria Lopez
Feb 13, 2021
Be careful when you purchase at their Gilbert location. I was advised my bedroom set was on back order for a month. 3 months later my order is still not delivered. They take your money but won’t deliver what you paid for until they want to.
Efren Reyna
Feb 10, 2021
I ordered a bedroom set for my daughter here and was told I was about 8 to 10 weeks out. I was told that was at the latest and had no problem with that. Well it never arrived, so I kept calling them and the kept pushing it back. This is 4 months later. I finally decided to get my money back and the sales lady got an adittude and hung up on me. They have me the run-around but finally got my money back. It was a waisted if time!
Tanner
Feb 03, 2021
I am very disappointed with my experience with Ashley Homes. I purchased a couch with them last year. The fabric on the cushions are folding over and the foam has lost its integrity in less than a year. I had a technician come look at it and he said it was normal wear and tear. However, I had a third party technician that works with Ashley furniture (unbiased) look at the cushions and he said that the foam had definitely lost its integrity, was not normal wear, and without question should be replaced by the manufacturer. After hearing this from the third party technician, I had an Ashley technician look at it again. He wouldn't replace it. For such an pricey couch its pretty ridiculous that I would need to replace the cushions after less than one year of use. I will not purchase from Ashley in the future.
Ron Montgomery
Jan 28, 2021
Looking at new mattresses. Helpful friendly staff.
Maria Chavez
Jan 24, 2021
Good customer service! Esai was very easy to work with and very helpful I recommend seeing him when visiting this location I will definitely be coming back
Kevin Lepak
Jan 22, 2021
Paid over 5k for power couch and loveseat and paid a premium for white glove delivery. Furniture was delivered today 1/21/21 after initially told it would be delivered 12/4/2020. Upon delivery, one piece came damaged and needs repair, another piece doesn’t recline and to top it off I only got 3 of the 4 power cords needed to have them all be functional. The worst customer experience I have ever had
Mike Swoverland
Jan 21, 2021
Worse customer service person. Our furniture is fine the salesman was very helpful. The terrible service came with the delivery experience, first the delivery persons made a mess in front of our house and inside and did not clean up. Then we scheduled our final delivery with all remaining furniture on January 30. Received a text saying it was split the day before January 22 I called and the rude person I spoke to told me it was on the truck and if she reschedules our delivery they work on a queue and would not guarantee I would receive my order if someone else in the queue is waiting for the furniture they will get my furniture. We work and had all deliveries on weekend so we now we have to take a day off to accommodate Ashley furniture. You have just lost a customer and I will be sure to let all my friends know
Gavin “G-MTB 78” Schmitt
Jan 18, 2021
Purchased a 3pc Sectional on 6/2020, 1 end piece delivered in August, second end piece in September, 3rd pc (tiny middle) today, outside of the delivery window on top of it. Still sitting here waiting. I get covid is causing issues world wide, but Ashley Furniture shouldn’t be selling products they can’t provide to customers in a reasonable time frame. Even the scheduler felt bad calling monthly with updates. Not her fault, but c’mon.
Scott Autrand
Jan 17, 2021
This is a long one but PLEASE READ! Worst experience we’ve ever had. My girlfriend and I visited the Tempe location about a week or so ago to look at a bed. The store was doing a 50% discount plus a additional $100 off if you tried the mattresses. Unfortunately my girlfriend wasn’t sold just yet and we left without buying. Fast forward to today, we decided to go look at the bed again but in the Gilbert location. This time she found another frame that she fell in love with. As most guys know when she finds the one that’s it. The search is final over! We were helped out by a sales woman named Eve who honestly was excellent. She really cares about what you are looking for and truly wants to find the best thing for you. However, this review is not about her it’s about the Sales Manager Ryan. After showing Eve the bed we wanted she told us that if we bought a mattress that she could work out a deal to get the bed free. Obviously we entertained the idea. After going back and forth we decided that we just wanted to get the bed frame and an adjustable base. The Store Manager Ryan told us that we could still get a great deal. After he spent some time working on our order he showed us how he gave us a great discount on the base but by doing so we HAD to buy the extended warranty ($300). Sales price on the base was $2300 and we were getting it for $1000 plus the warranty. We thought we were getting an amazing deal!! When asking about the additional $100 we were offered the last time we were in, Ryan told us that no we weren’t getting it but the deal he is giving us is better. So we ended up walking out the store with the bed frame and adjustable base for $2300 and change. Upon looking at the receipt we noticed the the warranty was for a split king which was different then what we wanted. looking up the prices for the warranties online we noticed that the same adjustable base was being sold for $890 on the Ashley website!!! We drove back to the store to find out why there was such a big difference. Ryan gave us some story about how online prices are always going to be different and that he was unable to match the online price. He claimed that the deal he gave us was the best that we were going to get. And that our delivery fees were totaling close to $300 and he was only going to charge us $100. At this point we decided just to cancel our order altogether. We drove to the Tempe location next and to make this long review shorter, we walked out with the same items for just under $1800. The salesmen Phong and the Sales Manager Ryan (yes both are named Ryan) were amazing. They honored the 50% off plus the additional hundred dollars that was previously promised and the online price for the base. Grand total, just under $1800. Over $500 cheaper!!! If you are looking at Ashley than go to Tempe. We will never go back to the Gilbert location. Ryan will lie to you and make you feel like you are getting a deal but in the end he is just a typical salesmen! Stay clear of this place!
Rachel J
Dec 29, 2020
I have had three online orders for Ashley furniture since October 2020. The table came damaged two and a half weeks after I got the chairs and it took another two and a half weeks to get the tabletop fixed. I ordered my sofas in October and I am currently waiting for those still. I have called customer service more times that I want to admit with extensive whole times. The customer service is horrendous, The agents will lie to you tell you they will call you the next day, tell you the warehouse will call you in 24 to 48 hours, Tell you a manager will call you back in 24 to 48 hours, reschedule delivery times without your consulting with you, they will do anything to get you off of the phone. This company does not care about its customers and my experience has been awful. Avoid going to Ashley furniture!
Chelsea Lowry
Dec 23, 2020
They keep changing delivery date been waiting 6 months
Les Tanzer
Dec 18, 2020
Great help and excellent furniture. We refurbished half our home and love the new look.
Andrew Riggs
Dec 07, 2020
Attempted to buy a table back in late September. They set up delivery for late October text me the delivery confirmation a couple days before. Day of delivery no one showed up. I called them and they told me no we never planned on delivering it its on back order till December. Delivery date it a couple days away so I called them and they said no we never said that its on back order till next year. 10/10 would never do business again. I HATE LIARS!!!
Chelsea Florez
Nov 17, 2020
No one greeted me and no one ever approached me for help.
Alice Jensen
Nov 15, 2020
Nice, clean, well stocked and well laid out. Good service too.
Heather Sorenson
Nov 14, 2020
Terrible company. They should just close the did. If be embarrassed if I owned this store. Every step of the process is less than adequate. From the terrible customer service to the manager dodging and the terrible quality to the not honoring warranty. Damn shame they are able to be such horrible company.
Glenn Wilkinson
Nov 10, 2020
Poor selection pushy staff
Anne Kinnaman
Nov 08, 2020
CUSTOMERS BEWARE. We have bought multiple items to furnish a house in September and October. Min deluvery time 4-6 werks or longer. Most items worked except a couch and a chair. We have spent two weeks trying to return the items. They do not answer or return your calls with resolution. Today we went out to try to exchange it they said the new one was on back order till January as most of their items are. We read them the back of our agreement where we are eligible for are a refund. Guess what ..,week 3 we are going into and that decision needs to go to corporate even though they have an in-store manager. They said the time frame for a decision. “Maybe a week” Customer Service they have none. Just know what you buy will be delayed by weeks and a refund I doubt you will get even though you have spent thousands of dollars !!
Tim Phillips
Nov 07, 2020
Large selection set in decorative fashion.
Kate Black
Nov 07, 2020
Misleading sales tactics. Told me I could call and cancel an item because I wasn’t sure it was going to fit (and the ‘sale’ ended that day). What they didn’t tell me is that I would have to come IN to the store to get my refund. They also knew I was from out of town and would only be back infrequently. So now I’m in more of a mess trying to find a way to get back into the store because the salesperson cared more about making the sale and their commissions than they did about actually taking care of a customer.
The O'Connells
Nov 04, 2020
Stay Away! China cabinet glass scratched, shelves didn't fit. It's been a month, still not resolved. Kitchen set, delivered chairs, said missing table was a mistake, it would be at my house 3 days later. Couldn't return chairs because I accepted them. Ashley rescheduled 3 times, each time putting delivery out over 2 weeks each. Took visiting store & telling people not to buy furniture there to get help.
Kevin Sullivan
Oct 28, 2020
Service After the sale.This is where Ashley Home Store falls far behind. I ordered two pieces of furniture to be delivered. Was told furniture MUST be Delivered by their “White Glove” Service Department. We could not pick it up ourselves. The items were large and very heavy so their “White Glove” delivery, even though it was over $210.00 to deliver 11 miles from their store. Deliver Day was 3+ weeks away. Not what we wanted to hear, but both pieces were in stock and they would fully assemble, brought into the house, and locate the items inside our home. Keep in mind that the furniture was almost 7 feet long and about 125 pounds each. Deliver was sounding good.Three weeks later and two days prior to our Delivery Date we did not hear ANYTHING. We called to follow up. After making 5 phone calls we spoke to someone. They said we texted you. No they did not. Anyway they informed us that one item was to be delivered on Saturday. One Item is on back order. The people on the phone could not help we had to talk to the Store. So we did. After an additional 4 calls we were told we needed to talk with the Manger. He was busy, and we had to wait for a return call. Never called us back. Even after we called back the next day and again on Saturday. No call backs. We did this 3 times.Delivery Day Saturday. After not hearing anything from the deliver company. We called back. Furniture was to be delivered now on SUNDAY. They could not confirm or deny both parts were going to be delivered.Sunday, Furniture delivery. Furniture dropped off in the two locations. It was not set up. Missing two Shelves, all of the pins for all shelves. Knobs did not fit the unit may even be the incorrect ones as they were tossed loosely inside the unit with the wrong hardware. After talking with the delivery company they said they do NOT assemble, or set up furniture. Their Job, in their words, “we are only paid to drop off furniture.” Nothing else. We ended up sending one item back because it did not fit the location it was intended for. Again had to call the store Manager to notify them, one item was returned and ask for the parts for the other unit. Surprise. We could not get a hold of the Manager, again, but he would call us back in 5 minutes. Two hours later he called.As of today:1.We do not have a credit for the returned Item.2.Missing all hardware and two shelves for the other.3.No ETA on when this will be corrected.4.No answer on who will finish assembling the furniture.5.No explanation on their “White Glove Deliver Service” credit, apology, or that they flat out lied to us. (more on that later, I may expand on this review at a later time).
Quinn Bowyer
Oct 19, 2020
We came in to purchase new patio furniture and some home decor. Anthony helped us out and made our experience fun and entertaining. This was probably one of the best furniture shopping experiences ever. We will definitely return to this location for future purchases.
Nicole B
Oct 12, 2020
This has been the most horrible customer service ever. I am waiting for the store to open now so they can come pick up the half a couch I have had for a week. Delayed on the 2nd half, no reason why or telling me when it will come. After 3 separate calls on hold each time for 30-45 min every single call disconnected. Do not buy from here.
Andy Allerdice
Oct 10, 2020
Very good deals. Sales staff was great no pressure.
Rose Valentine
Oct 10, 2020
Mike the Manager is the best! I had a great shopping experience at Ashley Furniture and it is all because of him. If you go to the Gilbert store, ask for Mike!
Kym Majors
Oct 09, 2020
Mike, the manager at the Gilbert store, went above and beyond. He stuck with me throughout his busy day and made sure I got everything I needed to make my move to my new place, a home. Mike paid attention to every last detail and I was very pleased with the great customer service. I can’t wait to see the end result once the furniture arrives. Thanks so much Mike for your patience and expertise.
Luke Cain
Oct 08, 2020
Great experience with the sales people this second time around this last weekend purchasing a new couch at their large Fall sale like I did last year with bedroom furniture. The furniture is decent (middle range budget/quality) but some of the drawers in night stand and dresser are tweaked that I bought last year. They have to be pushed or pulled in different directions to shut fully. Be warned DO NOT buy the warranty. The sales people sell it to you like it’s all 100% covered, well it isn’t hence why I’m writing the review now. It’s a joke and structural damage is not covered, nor is normal wear and tear damage. Not sure why you’d buy a warranty if that stuff isn’t covered but accidental burn marks are covered?
Jason Miller
Oct 07, 2020
I had been shopping around for a couple months for furniture. I finally found an Ashley sofa I liked a lot at AFW. I am not a fan of AFW so I went to the Ashley store directly and worked with a salesperson named Kathryn and her manager Mike. I explained my situation of how I found an Ashley sofa at AFW for a much lower price and asked if they would price match AFW. The manager Mike agreed to price match and I made my purchase. At the same time I said I would be back to buy the matching loveseat and wanted to make sure we could price match that as well. Mike the manager agreed that would be no problem. Fast forward to this past Sunday I went back to Ashley and worked with Kathryn who is great, however this time there was a different manager Ryan on duty who was very rude and condescending. He questioned me multiple times on why I didn't just go to AFW to purchase the loveseat if they had it lower. I explained that we prefer to buy from Ashley directly and enjoy working with Kathryn. He finally agreed to price match. I was paying with cash so you have to go to the customer service desk to pay. Mike came to the customer service desk and counted my cash and examined it to make it was not counterfeit. Very sad to say that this was a completely different shopping experience than I had in August and don't think I will be going to Ashley's again to purchase the bedroom furniture that we planned to buy in the near future. A customer should feel welcomed when they come into a store and want to spend their hard earned money on new furniture and not feel that they're a bother because they are trying to save a little money while doing so.
Julene Wilco*ck
Oct 05, 2020
I love the furniture. My wild son has jumped on our Ashley sofas for 15 years and they still look great! I spilt a gallon of paint on one, and it wiped off! I stand on the arms to reach the ceiling. Good quality furniture!
Cheri Tamplin
Sep 21, 2020
Service was very helpful and supportive of our needs.
Ryan Handley
Sep 17, 2020
My mom and grandmother ordered around 8000$ of furniture for there brand new house. They put this order in 6 months ago. They have to be out of there rental tonight "the day the furniture was scheduled for delivery". Just to confirm everything was on the up and up they called to make sure all was well. It wasn't.. the order got its delivery date pushed back a month. My grandmother is sleeping on an air mattress with her TV on the floor while my mom get a couch. There was 0 communication on there behalf on the delay. I guess how I'm looking at this is how can a company take 8000$ from someone, have 6 months to plan around delays, and not know of a delay until the day of delivery. Sorry doesn't make a month of sleeping on the floor acceptable, but you got the money and that's what really counts, right?
C. B.
Sep 15, 2020
My Hubby and I had a great time at Ashley yesterday. Our representative was Anthony. Anthony made our experience so fun; he is such a funny guy. Anthony helped us buy the right sectional for our home more importantly, his years of experience with Ashley really shined through; he touch on specific information with each couch we looked at. We were impressed with the way he touch on the quality; the zippers; the different types of cushion and especially the color pallet; he always had us take the pillow of the couch we were interested in out side so we can get a better look . Anthony really made an impact on our purchase, without his professionalism and expertise, I don't believe we would have walked out of Ashley's with a purchase....the guy was amazing! We purchased a beautiful sectional and thanks to Anthony..it was a easy, stress-free and fun experience.
Bonnie Malik
Sep 13, 2020
Was seriously thinking of buying a new sectional there, after family members bought several pieces. The salesman was super.The delivery men came early and messed up the table, two chairs were broken. No adjuster has been out and they refuse to replace anything.I am not going to buy any new furniture now. Their customer service is awful and they do not stand behind their merchandise. They give the company a bad name, as I understand the stores are franchised.Big loss for the Gilbert store
Melissa Petkoff
Sep 12, 2020
I was greeted promptly upon entering the store by Don Stubbs. I described to him what I was looking for and he was very knowledgeable, helpful, and had ideas and suggestions. I will definitely be visiting this store in the future for my home furnishing needs.
Nate
Sep 08, 2020
Make sure you check at american furniture warehouse before buying something here. Some of the exact same stuff for cheaper.
Steve and Lisa
Sep 05, 2020
Sales Associate Codee Breeze was great. Helpful and knowledgeable but not pushy. He was very patient and accomdating with our purchases.
Monica Nolan
Sep 05, 2020
i had a great experience. I hate it when sales representatives are pushy. honestly i don’t need you to tell me if i like something or not i can figure that myself. however my experience at Ashley Home furniture with Esai at the AZ Gilbert location was excellent! He allowed my husband and i to view the product displays without an awkward third wheel at our hip yet maintained a flexibility and knowledge base that helped us choose the perfect set up for our home. Most importantly when we told him what we wanted he didn’t try to make us buy a more expensive product or influence us. he listened to our needs and guided us through the store. when we need furniture again we’ll be going back to Esai.
Miachelle Breese
Aug 31, 2020
We've bought several items of furniture at this location of Ashley Homestore, and have always had a good experience and have always found what we wanted and needed for our home. The only thing is the advertised sales can be confusing, in which "everything" is 40% off, but you get in the store and certain types of furniture then say they are excluded, but then they really aren't, because the store will still give you the best price of the two.
Cherie Mortensen
Aug 24, 2020
I had a great experience at Ashley HomeStore, our sales associate, Codee Breeze, who helped us was amazing! Great place to shop! Will be going again and asking for Codee! I shopped at the one on Williamsfield Rd. in Gilbert..FYI!
Jamie Hicks
Aug 24, 2020
Terrible service. They charge to put together items you've paid for and then state if they are damaged its your problem to drive them to the warehouse to exchange. Very poor policy!!
Joseph Furnari
Aug 22, 2020
Huge selection, clean new store but pricing is confusing I believe on purpose. Hovering sales people throwing numbers out and abandoning one if one is not ready to buy now is very disturbing and unprofessional.Lead me to the area that has a selection of what I am looking for then leave me alone until I have questions. Furthermore, it is very difficult if not impossible to navigate the store easily if one is in a wheelchair. I don't think ADA would approve, I know we didn't and won't be back. Our money will go elsewhere.
Alexander Buckley
Aug 19, 2020
This is my second time purchasing and both times I have had excellent service. I recommend buying from here and they will work with you and they have great deals!
Robbin Featherston
Aug 16, 2020
Very friendly, nice clean store.
Justin Martin
Aug 16, 2020
Wonderful furniture ideas. This is quite expensive furniture, even during a 50% off everything sell it is spendy.
Mackenzie Scroggins
Aug 12, 2020
I had an awesome experience today at the Gilbert store! Esai was my sales associate and he was super thorough in answering all my questions. I was able to get in and out in less than an hour! He was very kind and the manager, Ryan, was awesome as well! Highly recommend stopping by. They have tons of options!
todd zalewski
Aug 10, 2020
Mikey sales rep took care of my order over the phone and was very professional in doing so.Thanks
Alyssa Tolladay
Aug 03, 2020
This store will not ever be earning my business. I visited this location for the second time this weekend, ready to finally make my purchase. I had worked with sales associate Codee in my first visit. He had been very kind and had my purchase information placed on hold for us until we were ready to commit, so naturally I asked to work with him again. He was helping other customers when we arrived, so we waited patiently until he was free. After 35 minutes of waiting, we were getting anxious and ready to be helped. Another associate came to us to check in, and we asked if she could help us instead to avoid waiting any longer. As we explained what we wanted, Codee began speaking to her over their headsets. He told her not to help us because we were HIS customers. The other lady did not have the best attitude or customer service to begin with, but she then huffed at us and told us he doesn’t want her to help us. She stormed off before we could even say a word to her. Needless to say we were right behind her and walked straight out the doors. I am all for giving credit/commission were it is due, but I will not give my business to anyone who does not put the customer’s needs before their own greed. We went directly to American Furniture Warehouse, found our exact same items there, and experienced wonderful customer service! I will not waste my time with this Ashley location again.
xyrein
Aug 02, 2020
Friendly staff. Product selection was not the greatest and it seems like they carry mostly high-end items.Visited again after 11 months. Selection still not great. The recliners are untestable as they keep products behind them. The staff is not as friendly other stores, it seems like they only care about making a sale. When I told the salesperson my budget for an item, they showed me one item in my price range and then another two items that were double my budget. They don't like to let you roam and look around before hounding you about sales.
Jack Cooper
Aug 01, 2020
Ciodee Breeze was our associate and he was very nice. He did a wonderful job of explaining the paperwork and the delivery options. We were pleased with everything given the fact it would not be delivered until Sept.3rd. We have used Ashley Furniture before and have always been pleased with the quality and the service is always excellent.
Brady Morris
Jul 23, 2020
The Gilbert location of Ashley furniture is awful. I had seen a recliner - the Dylan at the superstition springs store. They were 250.00 higher in price at the Gilbert store. They would not budge. The manager - is rude too.
Brian K
Jul 18, 2020
Go here if you are not concerned about quality and long-lasting products. For every quality set they offer, they have eight other junk items on the floor. And for all of their discounts and gimmicks offered, you will definitely still pay top dollar for anything of quality at this store. Always make sure you check the website before accepting any offer in store. Because many times they are different and the website is lower!
Dennis Warden
Jul 11, 2020
Nice place to get new furniture and great people to work with.
Dan Schulz
Jul 10, 2020
The absolute WORST buying experience. Ordered a couch and coffee table from the store. They delivered HALF a couch and a damaged coffee table with no explanation or answer to when they would deliver the rest of the couch. Delivery guys somehow tried to say it was my fault that they were missing items. Called support and left half a dozen messages, took them 5 days to return a call and they still didnt have an answer to where the rest of the couch was. They want to send a "technician" out to review the damage on the coffee table, rather than just replace it (we already sent them photos of the damaged table top). DO NOT BUY from these people. They will not meet expectations and will not apologize for any inconvenience that they cause you. DONT GO!
Hayley Itczak
Jul 06, 2020
Love Ashley Furniture!
One Questionplease
Jul 03, 2020
I am grateful that we were greeted by Michael and allowed to search without being bothered.We were able to make our choices without pressure or interruption.When we were ready, Michael was very helpful and worked to meet our goals quickly and efficiently. He delivered.
tom glaze
Jun 29, 2020
Great friendly experience. Matched competitors advertised prices on Ashley Furniture. No pressure.
Sharon Kelley
Jun 28, 2020
Codee was very helpful and did a great job!
AZ Native 1966
Jun 27, 2020
Great deals especially for 4th of July sale.
Jessica Shedlock
Jun 24, 2020
My Fiance & I went in to Ashley Furniture on Sunday 6/21/2020; 'Father's Day' with the hope and expectation of walking out of there with our favorite Bedroom set... The Lakeleigh!We walked in and was immediatly approched by a young, kind individual by the name of 'Mikey' Renteria. However, do not let his young looks fool you. Mikey was more than capable, smart, well versed and extremley knowledgeable of the product we wanted as well as any other questions that we had come up with. Mikey was not pushy and let us navigate the showroom at our own pace. He was always close by if needed anything. We never felt like he was being a 'sales' person in any way.We did do some research and found the set a little less expensive from another store. Mikey, along with his store manager, did everything they could to get close to what the other store was charging.Needless to say, we walked out of there with our favorite bedrooms set, extremly happy and with the thought that we will definetly be back to grab our new living room set.Go see Mikey Renteria!!! We will be!!!THANK YOU AGAIN!the Potters! <3
Connie Eastman
Jun 22, 2020
Lerren was great to work with, we like the furniture very much, and are willing to wait for delay caused by virus issues.
Mandy Hernandez
Jun 22, 2020
Lerrin was amazing. Friendly, polite listened to what I needed. Found the perfect couch to fit in my space. I will be back to see him for future furniture purchases. I suggest you ask for him.
Justin Horrell
Jun 21, 2020
Terrible communication inside the store amongst employees.Ordered furniture May 10...still have received only half of it...one piece got lost...another direct shipped from somewhere and I was not given any tracking info so I have no clue where that one is.Also, make sure you ask WHO is shipping your furniture because if a third party does, you’ll be required to pay for delivery...AGAIN!
Gene Panariello
Jun 21, 2020
Codee was extremely knowledgeable about his products and made the sale easy and pressure-free
Holly DeMasters
Jun 20, 2020
best experience shopping for a new couch. I wasn't pressured to buy anything. I wa a given an awesome deal. Will definitely be back for future furniture purchases
jay smith
Jun 20, 2020
Delivery was quick simple, and they cleaned up everything
Christina Hebert
Jun 19, 2020
Buyer Beware!In-store prices are *significantly* more expensive than their online prices (sometimes more than double). If you plan on buying furniture here, check their website first. Store will also not price match their online prices, or refund you if you previously bought an item for a higher price. Even if that item hasn't been delivered. Ended up going to American furniture and found what we were looking for at a much more reasonable price.
Marv Sly
Jun 15, 2020
Polite friendly and efficient
Kim Adams (Felix)
Jun 15, 2020
I had a very pleasant experience. Kathryn was awesome...
Jaime Duncan
Jun 14, 2020
Found what we were looking for
Dr. Dayna Harris
Jun 14, 2020
Lawerence Matthew, at the Gilbert, AZ location, provided OUTSTANDING service. I have bought furniture from Ashley for years. His no-pressure, knowledgeable, detailed approach made this by far the best experience.
Maria Lozano
Jun 13, 2020
We had a great experience working with Mikey! (Michael Rentería) he found us a great deal on a living room set. He was professional. Well informed and very accommodating to our needs on delivery. Highly recommend working with him.
Leo Z
Jun 13, 2020
Ask for Lawrence... he's great (helpful, personable, knowledgeable)
Richard Andrus
Jun 13, 2020
Very rude Staff. Quickest turn around looking for furniture I've ever had!Came in looking for an office desk, dark, and a Murphey bed or chest bed (expensive). Was immediately approached by a young salesmen who told me the office furniture is scattered around and to just look for something I like, when I followed up and asked about the Murphey bed he ran back to his sales stand with 2 other associates and asked the question. He didn't know what it was..., fine understandabke... After a couple of glances at eachother they turned to me and responded with 'those are really expensive and we don't sell those. Very few people do...'Seeing as how they don't even sell them, I prompted them for a place that does sell them and the salesmen looked back down at his papers, thought for a minute looked up and said, 'yeah, we don't sell those'....*silence and blank stares*Once I realized I was wasting my time waiting for some kind of a follow up rather than a rude dismissal, I replied 'cool, I guess I won't get a recommendation from you either then and walked out.'They couldn't care less they lost a sale and didn't care to even try and offer me any kind of alternative.
Evelyn Nava
Jun 12, 2020
Such a beautiful store with a large selection of furniture and great pricing!
Leo Page
Jun 09, 2020
Very good experience, We were met at the door given directions to the items we were looking for. We Decided on a couch ordered it and away we went, delivery is coming on or about in late July.21 provide that happens all very well .
Lee
Jun 09, 2020
Great service
James Walker
Jun 07, 2020
Gilbert store tried to sell us a couch, love seat, and 3 tables for literally $2000 more than it cost us online from Ashley even after claiming that they were giving us 30% off and the online purchase actually included 2 couches instead of a couch and love seat. Do your research otherwise they won't hesitate to try to rip you off.
Yesenia
Jun 02, 2020
Worst experience. I am a very patient and understanding buyer but I had the worst experience this time around. I ordered a bedroom set for my daughter on April 17th and the original delivery date set for April 24th; I was excited as this was a birthday present for her and it would come before her birthday! Well, it came in completely broken-so broken it was zipped tied together-so I knew from seeing zip ties that whoever packed it up, was well aware it was broken and zipped tied it together prior to delivering it to us. How baffling! I obviously did not accept it that way and sent it back. I was upset and frustrated but I tried being understanding (with the pandemic and all) I called the store and we set up another delivery date. The next delivery date was set for May 13th; again we received a cracked bedroom set! I couldn’t believe how obviously cracked this set was! Now it’s past her birthday and no longer a birthday surprise for my little one; nonetheless, I didn’t cancel the order, I spoke to the manager who apologized and assured me that the next time this was to be delivered, that someone would triple check the set to make sure there are no issues prior to delivering. Yesterday, May 20th, this bedroom set attempted to be delivered for the third time, it still had cracks and scratches and was really dirty (the bedroom set is white so the dirt was super noticeable) but overall nearly not as bad as the first two times it was delivered to us, so I accepted it as I didn’t think it could get any better than this. Before I signed for the delivery, I waited on hold over 35 minutes before speaking to a manager, who said they’d compensate $200 off the entire order ($1700 bedroom set) and suggested we set up a date where a tech be sent out to fix the cracks-reassuring me it would be all be fixed. I went ahead and agreed to it and am now waiting for a tech to come out. I’m also waiting on a new sales contract showing the $200 off the entire order-I was supposed to receive an email from the manager I spoke to but I still haven’t, so who really knows if they will take that money off the set. I am not happy and all of this has been the worst experience; I have had delivery guys at my house now 3 times-potentially exposing my family to this virus-not to mention my daughters room has been empty this entire time as I got rid of her bed before April 24th (original delivery date). The lack of ownership from the manager(s) I have spoken to is ridiculous. I have been in customer service and even used to work at a furniture store and simply can NOT believe how bad of an experience this all has been for us. The pictures I’ve uploaded to this review are the pictures from the current delivery! Still so unacceptable and I am very disappointed.
Kent Rawlinson
May 31, 2020
We had a excellent buying experienc
Ruemorque
May 10, 2020
Went to the Ashley location on Power and Southern looked at a dinning room table set. It was 899.00. The wife and Was in the neighborhood of the William field location the same exact table set was 1399.00. Part number everything was the same. So why such a huge mark up from location to location. I went back to Power to buy Dinning room set and they also took 40% off 899.00. I also bought 2 bar stools and still saved money. Huge mark up at the William field location.
Dwayne Welch
Mar 20, 2020
Cody was extremely patient with us as we tend to bounce around with many different ideas and choices. We finally have picked exactly what we wanted for our new home. He is an incredible asset to the store and we will be recommending him and Ashley’s in the future who are friends and neighbors
Marian D. Turner
Mar 20, 2020
Great customer service! Go see Sharon she is the best! They handled all my needs at a great price thanks to the manager!
Robert Tinsley
Mar 09, 2020
As expected. As soon as you walk in, you will be stalked by a salesperson.
Matt Carder
Mar 08, 2020
Great customer service and the sales people are super helpful versus just trying to sale you!!!
scott bauer
Feb 29, 2020
Rip off furniture company you can buy their same products at American furniture warehouse or pruett's for about half the price that's why they are so pushy there when you walk in
Patti Downs
Feb 26, 2020
I will never shop here again and tell anyone who asks to go someplace else....Ashley furniture was having a 50% sale and a friend had gone in to order some furniture. She saw a bed frame on display similar to one I wanted (the Norrister tufted & winged headboard) and forward me the info including the significantly reduced price. I checked it out online-viewing the photos, then went into the Gilbert location to see the display model. Based on what I saw online and in the store I ordered the California king bed frame. That Saturday my bed frame was delivered. The bed frames in the store & online did not represent what I received. Ashley furniture does not make different size headboards for California king beds, they sell you a king size headboard (wider) and use different bed rails to accommodate he narrower/longer cal-king mattress. I was not informed of this at all when I placed my order. So I received a bed frame with 3x 5 inch gaps on each side between the mattress and wing, exposing the painted wall behind my bed. The bed rails, which were about 3 inches wide on the display model, were 6 inches wide on the bed I received. I went into the store, with photos of the differences, and asked to return the bed. I was told that's how the bed frames come and any bed frame I purchased would be that way! The manager offered to do an exchange. I declined as I wanted that style headboard and if every bed frame the sold had the same design wouldn't the holes exist even with a different headboard!?! The manager then told me he would contact the regional office and see if they could do a refund, but I had to pay to have it picked up and they would refund sales tax etc! Seriously!?!? He gave me a card and said they let me know. Four days later I hadn't heard back so I called the store and was told they still hadn't heard from the regional office- but I could come in and exchange the bed. Friday night I went into the store in person and spoke with a second manager. Again I showed him the photos and explained what happened. He said"no problem, let me set up a date to pick up the frame and the refund will be processed the next day. Great (or do I thought). I received an email from him Saturday afternoon asking if I could come into the store that day. I responded stating that the could not make it Saturday but could come on Sunday. No response. Emailed again. Nothing... called. No managers available. Finally my husband and I gave in and decided to exchange the frame for a king size. It required buying a new mattress but we needed one anyways. So I go in and they process the exchange. Even though the king size was $200 cheaper and is currently on sale for less than what I paid it's an even exchange and I don't get any refund- but I don't have to pay a delivery fee. Yeah- don't have to pay a delivery fee because exchanges can only be delivered on weekdays. So I schedule my delivery for Wednesday, take the day off work and wait for my bed frame. I confirm the delivery date when Ashley furniture calls on Saturday and again via text Monday when I get my delivery window. 15 minutes before the start of my window I get a missed call with a voicemail stating that I need to reschedule. I call back and the customer service rep isn't sure why my bed isn't being delivered all she can see is that something happened on the store end. She tries to contact the store but can't get any help so she tells me she left them a message and they'll contact me to reschedule. Worst experience. To be continued....
Paola Sampson
Feb 24, 2020
Great stylesWe found traditional furniture that we love.
Samuel Engbring
Feb 23, 2020
Super high pressure salesmen. Some deals but they will follow you around the entire time.
Christian Syrian
Feb 23, 2020
I recently changed my rating for this store. I had purchased a bedroom set at this location and a dining room set. I was very happy and my salesman was very nice. But, the reason I changed my rating is not based on the purchase experience but the quality of service I received when I had an issue with the furniture. We are here to buy quality furniture first and foremost and service would be expected automatically. Well, I had an issue with my dining table. I went back to this store and they exchanged the table for me and called it a courtesy when the table showed signs of scratches just by pushing a cardboard box across it! Anyways I got them to exchange it and purchased a more expensive table. This was was not on the show room but was assured it was a much better table and solid pine. When I got the table it was very pretty but when I cleaned it with a cloth it would actually splinter off because of the rustic look. I have had tables with rustic look before and the manager Ryne was saying that that’s what people look for in a rustic table and I should expect splinters. They would not call for me to get another exchange. By the way I had purchased the furniture and it had been less than a month. Told me customer service would reach out to me and they have not called and it’s been a week. I felt brushed off! I purchased over $5000 dollars of furniture here. I should have been treated better. I will not purchase the rest of my furniture here and I have 4 more rooms to fill! Thank you Farrah
Danielle Mitten
Feb 18, 2020
We came in to Ashley furniture last minute to find a sectional after perusing many furniture stores. Jason made our experience super easy. He was also so friendly, very patient, and helpful! We left happy customers and got a great deal. Highly recommend
sarah shaffer
Feb 18, 2020
Candice is super awesome she really went above and beyond for us. I definitely recommend this place .
Richard
Feb 09, 2020
Our awesome Sales Associates, Paul and Aaron, were so attentive and knowledgeable! We were treated ROYALLY...left alone to think and talk...but they were right there, when we had a question! Can’t say enough about how thorough they were...making sure we were comfortable with the process.We can’t wait to get our furniture in our living room. It was a painless, pleasure able process...HIGHLY recommend this store and their staff!!!Best place to shop...BETTER place to BUY!!
Steven Kenniff
Feb 09, 2020
Don was really nice, and helped me and my wife look at couches and bar stools. We think we will be going back next weekend to purchase before the Presidents’ Day Sale is over.
jennifer becker
Feb 08, 2020
Excellent service. Meredith was super helpful, knowledgeable and most importantly, kind!
Jb TechFanatic
Feb 06, 2020
Beautiful store our sales person Aaron H. was so awsome helpful and kind. I was absolutely Impressed by How His customer service was the First priority! He listened And did not try To beat us over the head with sales tactics. He helped us with what we needed Because he listened to us and was able to determine his sale based off of our needs not his.. And did his job so very well. In this world, I can't even tell you how refreshing it was. So definitely shop here for furniture 😉 Not only is it a beautiful store, but it has great customer service. And they price match.😉 Just wanted to make note. I am not a friend of anyone that works in the store and I am not affiliated with the store in any way. This is based off of truth And my actual shopping experience.
Fayth Simantel
Feb 04, 2020
Brian Boatman, store manager, greeted us as we entered the store. We asked about possibly purchasing a mattress. He escorted us to that department and quickly and tactfully zeroed in on our needs. We tried a number of mattresses; he gave us information in detail on each one and patiently repeated as we asked questions (purchasing a mattress is not something one does regularly and it is a major purchase). We appreciated his time, knowledge, and thoroughness as he completed the sale, explaining details of delivery time and process.Merle & Fayth Simantel
Mercedes Fields
Feb 04, 2020
I worked with Mary in Gilbert AZ and I felt like she went above and beyond to give me the best deal on my couch! She also helped facilitate the process for moving from out of state! Can’t wait to enjoy my extremely comfortable piece of furniture!
Jeffery Herber
Feb 02, 2020
Jason Radebach did a great job helping us with new dinette set.
Charissa Smith
Feb 02, 2020
We went in knowing exactly what we wanted and Breeze was very helpful in getting us in and out quickly. We can’t wait to receive our table this week!
Tray
Feb 01, 2020
We decided to stop in Ashley Furniture to see if we could find a coffee table...I was very pleasantly surprised to find such a variety to choose from. I fell in love with one and can't wait for it to get here! We've had 2 VERY good experiences at this location. Sharon & Scott have both been super helpful between both purchases...and Mike the manager is awesome too! I definitely recommend stopping in this location in Gilbert, you won't be sorry!
Chris Cornejo
Feb 01, 2020
There was no pressure to buy. That was a big plus for me. They matched prices to another store where I saw the same furniture for less.Great selection to choose from. I will go there again for a bedroom set down the road.
Khary Green
Jan 29, 2020
I had a great experience this evening at Ashley Homestore. I’m a repeat customer and I’ll continue to be one as long as they keep providing great service and high quality merchandise.
Oroth Zin
Jan 28, 2020
Codee was awesome! Very knowledgeable and helpful without being pushy. Very friendly and he worked to give me a great price. Definitely recommend him next time you are in the Gilbert Ashley Homestore.
Devina Dabba
Jan 26, 2020
I had been looking at many places for the right sofa and found one on Ashley’s HomeStore’s website . So I went in the store to confirm and purchase that sofa! Was greeted by Jessica. Shared my picture of the sofa but couldn’t find it! Had 4 other sales reps including the manager, Ryan helping us search. Jessica finally found it and it was on Clearance!! It’s a really nice sofa, perfect in every way! Turns out the measurements online were not accurate. I was so very disappointed. Plan B was to go confirm the one @ Living Spaces.So Ryan came by and saw how bummed I was. He asked if he was to give me even a better deal on that sofa or any other one in the store would I reconsider?So I reconsidered... Jessica and I started the search... found 3, gave Ryan the information and he really did come back with an offer I couldn’t turn down. So finally narrowed down to the one, closed the deal!I’m happy to say having the sofa delivered Tuesday!!I too am in the Sales Industry... I’ve always followed the Golden Rule “ treat people the way you’d like to be treated “. You don’t see that as much anymore. These day and age, customer service is nothing like it used to be... Both Jessica and Ryan changed that and went above and beyond to help me.My customer base is by word of mouth, warm referrals.I am definitely making sure I will be referring Jessica and Ryan will Ashley’s HomeStore ( SanTan).Thank you Jessica and Ryan! I really appreciate your help and you!
Michael McMillan
Jan 25, 2020
Fun visit to the store, learned a few things, had a couple laughs. Jennifer was great. My dogs will be happy with the furniture I got for them.
Tom Schrimsher
Jan 21, 2020
I was given friendly, courteous, and informative assistance for the duration of my time in the store. I made a purchase, thank you Ashley furniture.
Alison Evans
Jan 14, 2020
Jason was great! He took the time to show me a lot of different things and I never felt pressured. The team worked hard so that I could have the furniture that I wanted. I am very happy with my experience. Thank you Jason and team
Sandra Short
Jan 13, 2020
Our experience at Ashley Furniture-Gilbert has been nothing short of fantastic. Our sales representative, Jessica was great. No pressure and very knowledgeable. We will back!
molly dolan
Jan 11, 2020
Worst customer service I have ever experienced. I would not recommend purchasing from an Ashley store ever.
Elizabeth Santiago
Jan 09, 2020
Paul was awesome while working with me in purchasing a sectional sofa! He was quick and efficient in answering all my questions. We had a minor issue with one of the cushions being the wrong one, but I called Paul and he immediately took care of it. Very pleased with Ashley Furniture and Paul. I’ll definitely be going back to buy other furniture pieces.Elizabeth Santiago
Mike Serfilippi
Jan 06, 2020
Recently purchased two couches from Ashley. We made multiple trips to the store. Each time we went the customer service was excellent. We worked with Meredith and Scott on our purchase, both were amazing. Awesome teamwork and we are very pleased with our purchase.
Shelli Wilson
Jan 05, 2020
I have mixed feelings about my experience with the Ashley HomeStore in Gilbert. The sales lady was kind and knowledgeable, but there was a significant discrepancy between the displayed price vs the actual price of the items that we ended up purchasing. We purchased a beautiful sleigh bed with drawers incorporated into the footboard, and a matching 5 drawer highboy chest of drawers, with a 5 year warranty on both pieces. The issues became apparent when the delivery arrived (5+ days ago). One of the drawers at the foot of the bed is broken and unable to close, there are several areas where the wood and glue have begun to separate, and spots of smeared glue on the headboard. I went ahead and accepted the delivery when I was assured I would be getting a call or email within a 30 minute period. I STILL have not heard a single word from anyone in the service department, nor has anyone come by to do the repairs. I’m incredibly disappointed and disenchanted with the entire company at this point. If I haven’t heard from them by early next week I may start standing on their front walk with a sandwich board discouraging others from entering the front doors...
Bryan Cicerchi
Jan 05, 2020
Just had the most amazing experience here. My wife and I were just browsing around, but the sales associate Navid approached us and really got to know us. He took the time to find out that I had a bad back, and that my wife was expecting.He introduced us to his manager Ryan, and we were so pleased with the warm atmosphere that they provided, we walked out of the store with a Tempur Pedic and a sectional!I’m in the sales and customer service industry and I can genuinely say, if you’re in the market for anything decor-wise in your house, this place is a must stop! They are not pushy and are very knowledgeable about their inventory. Highly recommended.
Heather Ford
Jan 04, 2020
Aaron assisted with my original purchase and did an excellent job. I had a unique issue come up and stopped in the store today. The service I received was exceptional. Ryan went out of his way to resolve my issue. I couldn’t be happier. Thanks Aaron and Ryan!
Daniel Bonness
Dec 27, 2019
Very nice, friendly staff. Great people
Eric Houghtalin
Dec 15, 2019
Great looking showroom but it was difficult to shop with the saleswoman hovering over our shoulder the entire time. I get it. You either need the commission or you think I'm going to steal. Today, you got none of my money and I was too tired to toss a love seat over my shoulder and run. Crisis averted Columbo.
Brandi Payne
Dec 15, 2019
Angela was amazing!! From the beginning she was very helpful and kind to my 5 year old. There was an error on our sales receipt, but all in all, the store Managers and Angela made it right. When you go in ask for Angela, guaranteed you will not be disappointed.
Roger Warren
Dec 14, 2019
Our sales person was named Angela Burk Vail and she is the one who made our experience very special and she is probably the main reason we purchased the day we visited !!!!
Steve Smith
Dec 08, 2019
Scott was awesome. Super easy to deal with and truly listened to what we wanted/needed. Great prices too!!
Tyler Greene
Dec 06, 2019
Staff and management are outstanding! If you have any questions they have an answer every time and then SOME.
Cynthia Preston
Dec 06, 2019
I loved my buying experience at Ashley. I'll admit as someone who has only bought used furniture I had a different idea of what it would be like but both Paul and "Tito" (aka Michael) were so helpful and entirely genuine. There was no pushy salesperson attitude anywhere in sight. Aaron, Navid and the manager were all friendly and helpful. My guess is you can't go wrong in there, especially if you tell them exactly what you are trying to accomplish. They will make every effort to work it out for you.
Margo Hines
Dec 05, 2019
Matt was great! He took the time to explain the differences in manufacturers, mattresses and warranties. And, he was very patient as I changed my mind ... several times! Matt made shopping a pleasure which resulted in us deciding to buy everything from Ashley for our entire new home. Ryan, Store Manager, was professional and knowledgeable which served to seal the deal. We will recommend this store, Matt and Ryan to our friends and family. And, we will check here first for future home needs. Margo
Bill Adams
Dec 05, 2019
Looking for power lift recliner that was supposed to be on sale and nothing I won't go back the paper I saw it on was delivered on Monday after black Friday.
Uzair Qureshi
Dec 04, 2019
Excellent service by Jessica and Don at Gilbert store for making our purchase experience as painless as possible and providing excellent customer service.
Ammarie Jones
Dec 02, 2019
Tito and Michael Lapenia were extremely helpful and friendly. They online price matched and saved me more than half off on a beautiful entertainment center. I was in and out quickly and was approved for a 12 month interest free payment plan. Super excited about my purchase and overall experience. I highly recommend stopping in to your nearest Ashley Homestore and asking for Tito or Michael Lapenia.
VICTORMORENOMVP
Nov 27, 2019
Thank you Mike LaPena and Matt Bonpensiero for your excellent service. No one in the valley beats your customer service. I recommend that everyone comes here for excellent service and great prices and deals. Ashley’s customer for the last 15 years, and definitely plan on coming back.
Bruce Stewart
Nov 18, 2019
The floor is very overcrowded with furniture making it difficult to get around. Like IKEA they want you to follow the pathway so you see everything. Not too much modern furniture that I could see.
josh obrien
Nov 15, 2019
I’ve gone there multiple times trying to buy a living room set but have been told the wrong information about a sale and then they lost my credit approval papers online so I was stuck for 2 days dealing with a credit company making sure they didn’t run my credit again. The one Bright side was a sales rep named Scott he was very helpful finally on my 3rd visit to the store.
Delia Marrufo
Nov 12, 2019
Kathryn successfully assisted me in choosing the right mattress to meet my needs.
Mike Szymanski
Nov 10, 2019
Food some nice furniture but don't like their gimmick sales pricing and no Veterans discount on Veterans day choose not to buy
Anna Trujillo
Nov 10, 2019
Amazing staff and great deals!! Ryan and Jessica were the best!! I highly recommend this store to anyone looking for fine furniture.
danielle del muro
Nov 10, 2019
Angela helped us out today and did such an amazing job. She was knowledgeable, helpful and so patient with my cranky toddler. Will be shopping for all my furniture here from now on.
Char Danielle
Nov 10, 2019
I had a great experience on my recent visit at Ashley’s in Gilbert, Az! I wasn’t quite sure what I wanted but the sales rep named Paul priced everything my picky heart desired and was so patient about it lol He made it an easy process after all ☺️ Very well mannered !
Victoria Reading
Nov 05, 2019
Paul was THE BEST and made our experience so much better than anticipated. He made sure we left with the best deal possible and felt comfortable with our couch purchase. We had to have it delivered about a month after we actually bought it and he coordinated everything, even when the couch had to be delivered in steerage shipments. Paul is THE BEST person to work with and we will definitely be going back to that location to work with him on all of our furniture needs. Ask for Paul when you go and he will definitely take care of you!
Mike LaPena
Nov 05, 2019
Great Store! Friendly Customer Service. Large selection as well. Best Ashley store in the valley by far!
Rose Johnson
Nov 04, 2019
From the moment I walked in and met Sharon it was a great experience! She was patient and professional! Mike the manager is all about customer satisfaction! This team had me going back to this location twice and buying more furniture each time. Ask for Sharon and Mike when you go in and you will not be disappointed!!
Beth Woolway
Nov 04, 2019
Lawrence was great to work with and knowledgeable with our purchase.
Erica Marrero
Nov 03, 2019
Scott did an amazing job..Really helped my family and I find the perfect sectional at an amazing price..awesome job :)
Megan Brubaker
Nov 02, 2019
Manager Mike and associates Paul and Tito were amazing helping me get all the furniture I need! They were very helpful and friendly. Definitely would recommend! And I will definitely be back! Thank you guys so much!
Teresa Shampay
Oct 26, 2019
Lawrence, Scott and Mike took great care of us while purchasing our bed. We purchased a hybrid mattress that we were unfamiliar with, so we were happy our salesmen were so knowledgeable! Great job guys!
Linda Benk
Oct 24, 2019
I came in shortly before they closed and they were pretty helpful, the quality of the furniture here is awesome I've had furniture last me for some time now
Dena Vallejos
Oct 21, 2019
We had the privilege of working with Lawrence and Sharon, as well as Robert in finance and Mike the floor manager on separate occasions. It needs to be said that the caliber of professionalism and friendliness is beyond compare with these awesome employees. We continue to return and give our business because of their attention to our needs and we walk out feeling like we have made friends rather than just buying furniture. One could not ask for a better experience!
paul w
Oct 21, 2019
Aaron was great! He let me look without hassling me.. Checked in on me a couple times but other than that I had my breathing room. Very happy with my 2 piece sectional! Next is a tempurpedic!
Benny Corbell
Oct 20, 2019
Me and my wife went in to purchase a couch and the salesman Paul was great. They have a solid selection of furniture and we will return in the future.
Sharon Sacco
Oct 02, 2019
Just got done purchasing a chair with Mary who was wonderful easy to work with took very good care of me. I'm actually getting my chair delivered the very next day from the Gilbert store which is absolutely beautiful. I highly recommend you come visit this store.
Samuel Wolf
Oct 02, 2019
Absolutely awful customer service, I will never be shopping at a Ashley Home Store furniture store again. To start the original furniture delivery was a week late. The dresser showed up with damage so the furniture was rejected. I was assured that I would be contacted by customer service to reschedule a replacement. 3 days later I had heard nothing so I called, waited on the phone for 30 minutes only to be and told I would receive a phone call to reschedule. And again I was forced to call the next day because I never got a call only hear the same. So again I called. Then I had found out the reason I had not received my replacement was because it had apparently never been off loaded off the truck. Once more I was promised I would get a call at least by the end of the day to reschedule. So what did I need to do? You guessed it, call two days later and wait on the phone for another 30 minutes. It wasn’t until this time that after complaining for another 30 minutes did I get the same call back promise. Fortunately the customer service rep did do as he promised and called me twice more to update me over the next two days and make sure I got my delivery. Unfortunately this wasn’t the end of my Ashley Home experience. The day I received my dresser it had a shallow 12” scratch at the bottom. Being desperate for my furniture and assured I would get a tech to my house to fix it I accepted. I then of course had to call one more time after hearing nothing. I had also discussed compensation for this complete waste of time which I was promised “at least $50” but would have to be “called back after getting approval”. Here I sit 3 days later with no call. This experience is hands down the worst I’ve ever had with a company, I have zero expectations of ever using Ashley again and will make sure to warn anyone that might consider buying from them, hope your furniture is perfect and on time because you will get no help!
Mikey Renteria
Sep 24, 2019
Walked into this beautiful new Ashley and the salesperson Tito Anderson was very helpful and understanding. I really felt like they cared and Mike the manager was such an amazing help finding what I needed. Definitely my future furniture store.
Daniel Scott
Sep 20, 2019
Friendly salesman, Jason, helped us furnish our new home.
Chris Weeks
Sep 10, 2019
Stopped by the New Gilbert on Williamsfield was disappointed with the selection they had on recliners I asked to see the sales ad from the Sunday paper they had many different ads but not the one I was referring to with the recliners on the back top of the page that said Overstock Sale! It seemed as if the sales person didn’t seem to believe me about the ad I had seen. So I left the store. Wish I could of attached the ad to show them.
Darcy Parisoff
Sep 03, 2019
Codee was very helpful and the selection was huge. Bought all new furniture for our vacation home. Highly recommend you come see for yourself!
Andrew K
Sep 02, 2019
Absolutely a phenomenal overall experience. We are a repeat Ashley customer. We previously visted a different valley location with a less than positive experience, no more needing to be said; faith was restored and expectations exceeded with the Gilbert location, hands down will only visit this location for any future furniture needs and recommend the same to anyone in the valley, this location is the one to go to. The salesman Codee was friendly, understanding and expeditious in all aspects of our order, we spent no less than 15 mins in the store to complete our purchase. In addition, sales manager Mike was accommodating and beyond fair and friendly when it came to negotiating the final price. Again, this experience was fantastic and we appreciate both Codee and Mike for their service and fairness during our purchase, negotiations were quick and fair. We will see them soon for our next furniture purchase and recommend others to do so.
Angie Hernandez
Sep 02, 2019
The new Ashley HomeStore in Gilbert is AWESOME! It's beautifully laid out, all the selections are currently in style, and all the employees are so nice and helpful! Management was right there in the mix, helping out.Love that place!
Lynn Raupp
Sep 01, 2019
Went to the grand opening at the new Ashley Home Store at San Tan AZ. Great store and selection. Prices were really good also. The best part of all was working with Jessica and Mike. Jessica was nice and knowledgable. Jessica let us go, look around and test it out. Mike, manager, was as gracious and kind As well. He worked with us and we purchased the furniture. I highly recommend to all. Come see Jessica and Mike at Ashley Home Store at San Tan AZ.
Jennifer Gonzalez
Sep 01, 2019
Walked into the store, seemed clean and the employees seemed nice. I found a piece I liked- so I checked the price online. Asked an employee if the price I saw in store was the sale price. They said they absolutely couldn’t go any lower as it was a “manager special”. Then proceeded to show the website where it was $200 cheaper. Blew my mind that the employees and the store couldn’t match the actual Ashley website pricing. Seemed like a rip off to me. I’d advise anyone going in the store to check online. Don’t worry- they’ll match their own prices if you ask.
Ira Peters
Aug 31, 2019
Great store. Great furniture value for the price great people. Great atmosphere wonderful looking store
Scott Peloquin
Aug 31, 2019
Incredible beautiful store. Staff was so helpful and courteous. Will be my furniture store of choice
Jessie D
Aug 28, 2019
Looks amazing!! Can’t wait for he Grand Opening!!
Jorge Contreras
Aug 19, 2019
Real good people here
