Symptoms
Table of Contents:
- Key Features of Dell SE2717H/SE2717HX Monitor
- Monitor Specifications
- Setting Up Your Monitor
- Dell LCD Monitor Pixel Guidelines
- Using the On-Screen Display (OSD) Menu
- Reset to Factory Settings
- Troubleshooting
- Documentation
Cause
1. Key Features of Dell SE2717H/SE2717HX Monitor
The Dell SE2717H/SE2717HX flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), anti-static, and LED backlight. The monitor features include:
- 68.6 cm (27 inch) viewable area display (measured diagonally)
- Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side
- 1920 x 1080 resolution, plus full-screen support for lower resolutions
- VGA and HDMI connectivity makes it simple and easy to connect
- High Dynamic Contrast Ratio (8,000,000:1)
- Supports AMD FreeSync™ technology
- Optimize eye comfort with a flicker-free screen and ComfortView feature which minimizes blue light emission
AMD FreeSync™ technology
AMD FreeSync™ technology puts an end to choppy gameplay and broken frames with fluid, artifact-free performance at virtually any framerate. FreeSync™ technology in select AMD APUs and graphics/video cards resolves the communication issues between processor and monitor, eliminating image tears and choppiness for effortlessly smooth gameplay. With AMD FreeSync™ enabled, the monitor will refresh its image in sync with the game that’s being played, up to its maximum level, and adjusting down when necessary.
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2. Monitor Specifications
This section provides some specifications of the Dell SE2717H/SE2717HX monitor. For more information about the Dell SE2717H/SE2717HX monitor, refer to the User Guide at the Dell Support website.
Feature | Dell SE2717H/SE2717HX |
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Maximum Resolution |
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Luminance Output |
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Contrast Ratio |
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Video Input Connectors |
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Screen Type |
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Video Display Capabilities |
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3. Setting Up Your Monitor
This section provides information on how to setup your Dell SE2717H/SE2717HX monitor.
- Connecting the stand to the monitor - Refer to the Setting Up The Monitor section in the User's Guide for more instructions on connecting the stand to your Dell SE2717H/SE2717HX monitor.
- Connecting your monitor to a PC - Refer to the Dell knowledge-base article How to connect a monitor to a computer? for more information. Alternatively, you can also refer to the Setting Up The Monitor section in the User's Guide for your Dell SE2717H/SE2717HX monitor.
- Removing the stand from the monitor - Refer to the Setting Up The Monitor section in the User's Guide for more instructions on removing the stand from your Dell SE2717H/SE2717HX monitor.
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Resolution
4. Dell LCD Monitor Pixel Guidelines
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article Dell LCD Monitor Pixel Guidelines.
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5. Using the On-Screen Display (OSD) Menu
Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 at the bottom of the monitor.
For more information on ssing the On-Screen Display (OSD) menu, refer to the Operating Your Monitor section in the User's Guide for Dell SE2717H/SE2717HX monitor.
Note: Any changes you make are automatically saved when you move to another menu, exit the OSD menu, or wait for the OSD menu to automatically close.
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6. Reset to Factory Settings
To reset your Dell SE2717H/SE2717HX monitor to factory default settings, follow these instructions:
- Press Button 3 (Figure 1)on the monitor to enter the On-Screen Display (OSD) Menu.
- Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
- Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.
- Press Button 3 to confirm the reset action.
Figure 1: Front Panel Buttons
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7. Troubleshooting
Click on a section below for more information on specific troubleshooting steps.
How do I run the monitor self-test?
Your monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
- Turn off both your computer and the monitor.
- Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove all digital cables (DVI, HDMI or DisplayPort) from the back of the computer.
- Turn on the monitor.
- Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your graphics/video card (GPU) and computer, because your monitor is functioning properly.
How do I run the built-in diagnostics on the monitor?
Your monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the graphics/video card on your computer.
Note: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in Self-Test mode.
- Make sure that the screen is clean (no dust particles on the surface of the screen).
- Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.
- On the front panel, press and hold Button 1 and Button 4 simultaneously for two seconds. A gray screen appears.
- Carefully inspect the screen for abnormalities.
- Press Button 4 on the front panel again. The color of the screen changes to red.
- Inspect the display for any abnormalities.
- Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.
- The test is complete when the white screen appears.
- Press Button 4 to exit the Built-In diagnostics.
Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the graphics/video card (GPU) and the computer.
How do I set the maximum resolution for the monitor?
Using Windows display settings
For maximum display performance with Microsoft Windows Operating Systems, set the display resolution to 1920 x 1080 pixels by performing the following steps:
In Windows 7, Windows 8 and Windows 8.1:
- For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
- Right-click on the desktop and click Screen Resolution.
- Click the dropdown list of the Screen Resolution and select 1920 x 1080.
- Click OK
In Windows 10:
- Right-click on the desktop and click Display Settings.
- Under Customize your display window, scroll to the bottom and click Advanced display settings.
- Click the dropdown list next to Resolution and select 1920 x 1080.
- Click Apply.
Using Nvidia Control Panel
To change the resolution using the Nvidia Control Panel:
- Right-click on the desktop and click Nvidia Control Panel.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 1920 x 1080.
- Click Apply.
Screen image is too small
- Check the Aspect Ratio setting under the Display settings in On-Screen Display (OSD) menu.
- Reset the monitor to Factory Settings (Factory Reset).
The picture does not fill the entire screen
Due to different video formats (aspect ratio) of CDs, DVDs, Blu-ray or other videos, the monitor may not display in full screen.
Unable to adjust the monitor with the buttons on the bottom of the panel
- Power off the monitor and unplug the power cord.
- Plug the power cord to the monitor and then power on the monitor.
- Check if the OSD menu is locked.
If yes, press and hold the menu button (Button 3) for 10 seconds to unlock.
When the OSD is locked, pressing the menu key takes you directly to the OSD settings menu, with 'OSD Lock' pre-selected on entry. Press and hold Button 3 for 6 seconds to unlock and allow user access to all applicable settings.
Troubleshooting common issues with Dell SE2717H/SE2717HX monitor
The following table contains general information about common monitor problems you might encounter and the possible solutions:
Common Problem | What User Experiences | Possible Solution |
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No Video - Power LED Off | No picture |
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No Video - Power LED On | No picture or no brightness. |
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Poor Focus | Picture is fuzzy, blurry or ghosting. |
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Shaky/Jittery Video | Wavy picture or fine movement. |
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Missing Pixels | LCD screen has spots. |
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Stuck-On/Off Pixels | LCD screen has bright spot. |
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Brightness Problems | Picture too dim or too bright. |
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Geometric Distortion | Screen not centered correctly. |
Note: When using DisplayPort input, the positioning adjustments are not available. |
Horizontal/Vertical Lines | Screen has one or more lines. |
Note: When using DisplayPort input, the positioning adjustments are not available. |
Synchronization Problems | Screen is scrambled or appears torn. |
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Safety-Related Issues | Visible signs of smoke or sparks. |
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Intermittent Problems | Monitor malfunctions on and off. |
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Missing Color | Picture does not have color. |
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Wrong Color | Picture color is not good. |
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Image Retention from a Static Image Left on the Monitor for a Long Period | Faint shadow from the static image appears on the screen. |
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8. Documentation
To view or download the User's Guide or Manuals for your Dell SE2717H/SE2717HX monitor, follow these instructions:
- Visit the Dell Manuals website.
- Click View Products button under Browse for a Product.
- Select Monitors & Projectors and then Select Monitors.
- From the list, click on Dell SE2717H or Dell SE2717HX monitor.
- Click on PDF next to the required document.
- Click on More Languages to view the list of available language options.
- Click on PDF next to the preferred choice of language.
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Affected Products
Dell SE2717H/SE2717HR